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What is retailCRM?

Explore how your team can optimize order management, enhance marketing strategies, and assess performance indicators effectively. All incoming requests are organized into a centralized list for operators to manage efficiently. Each customer is supported by a detailed communication record, no matter the medium of interaction. Automated triggers facilitate the assignment of responsibilities to team members, alert customers, and ensure their information is updated effortlessly. Operators enjoy a cohesive interface, which allows them to check inventory levels, produce invoices, or arrange deliveries without leaving the CRM. By aggregating customer data from multiple sources within the CRM, you can segment your database effectively based on that information. Deploy automatic strategies aimed at increasing repeat purchases while crafting personalized marketing initiatives targeted at specific groups. Interact with customers through messaging applications directly from the CRM platform, with easy access to historical interactions in just two clicks. Furthermore, orders can be initiated straight from CRM conversations, verifying product availability through the integrated catalog. This all-encompassing strategy not only boosts operational productivity but also cultivates robust customer relationships, paving the way for sustained business growth. Embracing this approach can lead to a significant competitive advantage in today's market.

What is Inforgen?

Manage pricing strategies and profitability for your online product offerings while investigating promotional campaigns, discounts, and gift voucher options. Recognize promising leads, convert them into loyal customers, and streamline order processes to enhance sales team performance through automation and clear oversight. Ensure that Customer Service teams are well-informed about orders and customer communications, while the warehouse adeptly handles inventory management and staff scheduling. Take command of your workforce—your greatest asset—using effective management tools that facilitate performance tracking and ensure all departments are aligned with scheduling capabilities. Keep your inventory, including stock and assets, updated with real-time data to maintain accuracy. Furthermore, lend robust financial oversight to Accounts Payable through a meticulous three-way matching system that incorporates purchase orders, Goods Receipt Notes (GRN), and invoices. Both Accounts Receivable and Accounts Payable can manage their ledgers effectively by addressing discrepancies, supported by an extensive suite of financial reports that provide complete visibility. This cohesive strategy not only boosts operational efficiency but also encourages improved collaboration among various departments, thereby creating a more unified and productive work environment. By fostering communication and transparency, the organization can respond swiftly to market changes and customer needs.

Media

Media

Integrations Supported

Alfa-Track
Binotel
CS-Cart Free
Calltouch
Carrot quest
CoMagic
MeaSoft
Ringostat
Roistat
UseDesk

Integrations Supported

Alfa-Track
Binotel
CS-Cart Free
Calltouch
Carrot quest
CoMagic
MeaSoft
Ringostat
Roistat
UseDesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

retailCRM

Company Location

Russia

Company Website

www.retailcrm.pro/

Company Facts

Organization Name

Inforgen

Date Founded

2000

Company Location

United Kingdom

Company Website

www.inforgen.com

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Categories and Features

Business Management

Billing & Invoicing
CRM
Employee Management
Financial Management
Inventory Management
Marketing Management
Order Management
Point of Sale (POS)
Project Management
Purchasing
Scheduling
Time & Expense Tracking
Training Management
Vendor Management

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

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