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What is roommaster?

roommaster (previously innQuest) is the hospitality industry’s unified platform, purpose-built to simplify operations, enhance guest engagement, and unlock revenue growth. Unlike scaled-down enterprise systems, roommaster was designed specifically for hotels, delivering a PMS that reduces administrative workload and accelerates staff training with an easy-to-learn interface. The platform seamlessly integrates PMS, booking engine, channel manager, payments, and AI-powered revenue intelligence to create a cohesive operational backbone. Hotels benefit from intelligent pricing strategies that can boost RevPAR by up to 35%, commission-free direct bookings, and streamlined day-to-day management across reservations, housekeeping, and guest services. Beyond operations, roommaster elevates guest interactions with features like the AI concierge, a branded guest mobile app, and personalization tools that strengthen loyalty. Its 30+ years of industry trust and proven performance are reflected in customer success stories, including properties with decades of roommaster use and measurable results like faster check-ins and significant increases in direct bookings. The platform also offers a marketplace of 100+ integrations, enabling hotels to customize their ecosystem with tools for marketing, POS, accounting, and smart room technology. Designed for properties of all sizes—from boutique B&Bs to large resorts—roommaster is scalable and adaptable to meet evolving hospitality needs. Hoteliers receive around-the-clock global support from specialists who understand operational challenges firsthand. By blending simplicity, flexibility, and advanced intelligence, roommaster empowers hotels to thrive in a competitive landscape while focusing on creating exceptional guest experiences.

What is Brilliant Hospitality?

Our comprehensive channel management solution streamlines the task of managing pricing and availability for your hotel across all chosen platforms. Whether you are leveraging your own booking engine, utilizing OTAs, or tapping into GDS, everything can be handled seamlessly from a single user-friendly interface. The system guarantees excellent synchronization by importing all online reservations through a 2-Way XML connection. With the Rate Comparison feature, you can monitor your key competitors to sustain a competitive advantage. Price modifications and availability can be coordinated across various booking sites simultaneously, including major platforms such as Booking.com, Agoda, Expedia, Hotelbeds, Laterooms, Orbitz, Lastminute.com, and Airbnb. Our booking engine enables direct reservations from guests visiting your website, effectively reducing intermediary fees while boosting the number of direct bookings. You have the flexibility to update pricing and availability at any time via the web, ensuring continuous access. Moreover, enhanced visibility is provided through Google Hotel Price Ads, Hotel Finder, and Maps, which helps you attract a larger pool of potential guests. This all-in-one management system not only optimizes your hotel’s performance but also enhances your operational efficiency, allowing you to focus more on delivering exceptional guest experiences. Ultimately, it empowers you to elevate your hotel's revenue potential with ease.

Media

Media

Integrations Supported

Akia
Canary Digital Tipping
Cendyn CMS
Cendyn Guestrev
Cendyn Revintel
Fedelta Point of Sale
H&L POS
Idealpos
InTouch Data
IronWiFi
LodgIQ
UpsellGuru
Windcave

Integrations Supported

Airbnb
Booking.com
Expedia
Google
Google Maps
Tripadvisor

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Windows
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

roommaster

Date Founded

1995

Company Location

United States

Company Website

roommaster.com

Company Facts

Organization Name

Brilliant Hospitality

Company Location

United Kingdom

Company Website

brillianthospitality.com/hotel-software/

Categories and Features

Hospitality Property Management

Built-in Accounting
CRM
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Single Property

Hotel Booking Engines

Not specified

Hotel CRM

Not specified

Hotel Management

Not specified

Reservations

Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking

Categories and Features

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