roommaster
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What is roommaster?
roommaster (previously innQuest) is the hospitality industry’s unified platform, purpose-built to simplify operations, enhance guest engagement, and unlock revenue growth. Unlike scaled-down enterprise systems, roommaster was designed specifically for hotels, delivering a PMS that reduces administrative workload and accelerates staff training with an easy-to-learn interface. The platform seamlessly integrates PMS, booking engine, channel manager, payments, and AI-powered revenue intelligence to create a cohesive operational backbone. Hotels benefit from intelligent pricing strategies that can boost RevPAR by up to 35%, commission-free direct bookings, and streamlined day-to-day management across reservations, housekeeping, and guest services. Beyond operations, roommaster elevates guest interactions with features like the AI concierge, a branded guest mobile app, and personalization tools that strengthen loyalty. Its 30+ years of industry trust and proven performance are reflected in customer success stories, including properties with decades of roommaster use and measurable results like faster check-ins and significant increases in direct bookings. The platform also offers a marketplace of 100+ integrations, enabling hotels to customize their ecosystem with tools for marketing, POS, accounting, and smart room technology. Designed for properties of all sizes—from boutique B&Bs to large resorts—roommaster is scalable and adaptable to meet evolving hospitality needs. Hoteliers receive around-the-clock global support from specialists who understand operational challenges firsthand. By blending simplicity, flexibility, and advanced intelligence, roommaster empowers hotels to thrive in a competitive landscape while focusing on creating exceptional guest experiences.
What is Infor HMS?
An advanced hotel property management system (PMS) must transcend being merely a separate entity; it should act as the core engine that orchestrates all activities within hotels, resorts, and casinos. Such a PMS ought to represent a holistic hospitality technology platform that seamlessly integrates every aspect of operations with the guest experience, facilitating a smooth journey that empowers your establishment to meet and exceed leading industry standards. Moreover, it should establish a foundation for lasting guest relationships, which in turn catalyzes revenue growth and boosts profitability. The Infor® Hospitality Management Solution (HMS) is a cloud-based hotel PMS that aims to not only fulfill but continually surpass modern guest expectations. By implementing Infor HMS, hospitality companies can efficiently optimize operations, deliver exceptional guest services, and foster a rewarding experience for all parties involved. Additionally, the solution's scalability guarantees that it can adjust to your existing needs while also embracing future changes within the hospitality sector. This adaptability is vital for sustaining a competitive advantage in a rapidly changing industry landscape, ensuring that your establishment remains relevant and successful over time.
Integrations Supported
Akia
Cendyn CMS
Cendyn Guestrev
Cendyn Loyalty
Cendyn Revintel
IronWiFi
LodgIQ
Wave RMS
Flexkeeping
Integrations Supported
Akia
Cendyn CMS
Cendyn Guestrev
Cendyn Loyalty
Cendyn Revintel
IronWiFi
LodgIQ
Wave RMS
Avatier Identity Anywhere
API Availability
API Availability
Pricing Information
Pricing not provided
Free Trial Offered?
Pricing Information
Pricing not provided
Supported Platforms
SaaS
Windows
On-Prem
Supported Platforms
SaaS
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
roommaster
Date Founded
1995
Company Location
United States
Company Website
roommaster.com
Company Facts
Organization Name
Infor
Date Founded
2002
Company Location
United States
Company Website
www.infor.com/products/hms
Categories and Features
Hospitality Property Management
Built-in Accounting
CRM
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Single Property
Hotel Booking Engines
Not specified
Hotel Channel Management
Not specified
Hotel CRM
Not specified
Hotel Management
Not specified
Reservations
Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking
Categories and Features
Casino Management
Not specified
Hospitality Property Management
Built-in Accounting
CRM
Extended Stay
Loyalty Program
Marketing Automation
Reservations
Customer Support
Group Reservations
Rate Management
Room Booking Management