roommaster
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What is roommaster?
roommaster (previously innQuest) is the hospitality industry’s unified platform, purpose-built to simplify operations, enhance guest engagement, and unlock revenue growth. Unlike scaled-down enterprise systems, roommaster was designed specifically for hotels, delivering a PMS that reduces administrative workload and accelerates staff training with an easy-to-learn interface. The platform seamlessly integrates PMS, booking engine, channel manager, payments, and AI-powered revenue intelligence to create a cohesive operational backbone. Hotels benefit from intelligent pricing strategies that can boost RevPAR by up to 35%, commission-free direct bookings, and streamlined day-to-day management across reservations, housekeeping, and guest services. Beyond operations, roommaster elevates guest interactions with features like the AI concierge, a branded guest mobile app, and personalization tools that strengthen loyalty. Its 30+ years of industry trust and proven performance are reflected in customer success stories, including properties with decades of roommaster use and measurable results like faster check-ins and significant increases in direct bookings. The platform also offers a marketplace of 100+ integrations, enabling hotels to customize their ecosystem with tools for marketing, POS, accounting, and smart room technology. Designed for properties of all sizes—from boutique B&Bs to large resorts—roommaster is scalable and adaptable to meet evolving hospitality needs. Hoteliers receive around-the-clock global support from specialists who understand operational challenges firsthand. By blending simplicity, flexibility, and advanced intelligence, roommaster empowers hotels to thrive in a competitive landscape while focusing on creating exceptional guest experiences.
What is M3 Insight?
M3 Insight serves as a self-service business intelligence platform tailored for hotel management firms and proprietors, centralizing information and functioning as the primary resource for a hotel's comprehensive portfolio. This tool empowers hoteliers to create reports by utilizing data from major industry sources, including M3 Accounting Core, M3 Budget and Forecast, STR, GSS, OTB, M3 Labor Management, and various external labor data suppliers. By simplifying the challenges of collecting and organizing data from multiple systems, Insight allows hotel professionals to quickly access crucial insights when needed. Users enjoy the advantage of automatically importing data through APIs and proprietary techniques, which aggregates vital information into one centralized location. This streamlined process enables hoteliers to produce reports and analyze information efficiently to effectively respond to queries. Additionally, M3 has accelerated the implementation process, providing faster access to the benefits of hotel business intelligence than ever before, thus ensuring that businesses can utilize valuable insights without significant delays. This forward-thinking approach not only improves decision-making but also bolsters the overall operational efficiency within the hospitality industry, ultimately leading to better guest experiences and increased profitability.
Integrations Supported
Akia
Canary Digital Tipping
Cendyn CMS
Cendyn Guestrev
Cendyn Loyalty
Cendyn Revintel
Fedelta Point of Sale
Flexkeeping
H&L POS
InTouch Data
API Availability
API Availability
Has API
Pricing Information
Pricing not provided
Free Trial Offered?
Pricing Information
Free
Free Version
Supported Platforms
SaaS
Windows
On-Prem
Supported Platforms
SaaS
Android
iPhone
iPad
Mac
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Online Training
On-Site Training
Company Facts
Organization Name
roommaster
Date Founded
1995
Company Location
United States
Company Website
roommaster.com
Company Facts
Organization Name
M3
Date Founded
1998
Company Location
United States
Company Website
www.m3as.com/insight/
Categories and Features
Hospitality Property Management
Built-in Accounting
CRM
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Single Property
Hotel Booking Engines
Not specified
Hotel Channel Management
Not specified
Hotel CRM
Not specified
Hotel Management
Not specified
Reservations
Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking
Categories and Features
Hotel Business Intelligence
Not specified
HR Analytics
Not specified