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What is roommaster?

roommaster (previously innQuest) is the hospitality industry’s unified platform, purpose-built to simplify operations, enhance guest engagement, and unlock revenue growth. Unlike scaled-down enterprise systems, roommaster was designed specifically for hotels, delivering a PMS that reduces administrative workload and accelerates staff training with an easy-to-learn interface. The platform seamlessly integrates PMS, booking engine, channel manager, payments, and AI-powered revenue intelligence to create a cohesive operational backbone. Hotels benefit from intelligent pricing strategies that can boost RevPAR by up to 35%, commission-free direct bookings, and streamlined day-to-day management across reservations, housekeeping, and guest services. Beyond operations, roommaster elevates guest interactions with features like the AI concierge, a branded guest mobile app, and personalization tools that strengthen loyalty. Its 30+ years of industry trust and proven performance are reflected in customer success stories, including properties with decades of roommaster use and measurable results like faster check-ins and significant increases in direct bookings. The platform also offers a marketplace of 100+ integrations, enabling hotels to customize their ecosystem with tools for marketing, POS, accounting, and smart room technology. Designed for properties of all sizes—from boutique B&Bs to large resorts—roommaster is scalable and adaptable to meet evolving hospitality needs. Hoteliers receive around-the-clock global support from specialists who understand operational challenges firsthand. By blending simplicity, flexibility, and advanced intelligence, roommaster empowers hotels to thrive in a competitive landscape while focusing on creating exceptional guest experiences.

What is OpenHotel PMS?

Group bookings have never been easier, thanks to our platform's versatile options for holding reservations. Guests can effortlessly secure their places using a unique code through the OpenHotel Booking Engine, which is designed to accommodate a range of complex rate scenarios while maintaining an intuitive user experience. The platform features an array of discounts, promotional codes, and the ability to enforce varying lengths of stay, along with robust support for taxes and surcharges. Users can generate reports that are simple to print or export, facilitating efficient analysis and decision-making. With personalized pace reports at their disposal, users can assess current performance and predict future trends. All vital metrics are conveniently displayed on a single dashboard for easy access. Moreover, our system offers customizable staff access levels so you can control which features team members can utilize. Security remains a top priority, with Two-Factor Authentication implemented for every account to safeguard information. The platform provides a quick overview of your property, and the filtering grid allows for swift navigation to find essential details. Enhanced by an interactive grid, users can enjoy features like Click-To-Book and the ability to move, assign, and upgrade reservations, streamlining the booking management process. This all-encompassing system not only boosts operational efficiency for property managers but also significantly improves the overall guest experience, making it a vital tool in today’s hospitality industry. Ultimately, our platform adapts to the needs of each user, ensuring a seamless and productive experience.

Media

Media

Integrations Supported

Akia
Whistle Messaging
Booking.com
Canary Digital Tipping
Cendyn CMS
Cendyn Guestrev
Cendyn Loyalty
Cendyn Revintel
Fedelta Point of Sale
Flexkeeping
Idealpos
InTouch Data
LodgIQ
OpenKey
Paired Plus
QuickBooks Online
UpsellGuru
Wave RMS
Windcave

Integrations Supported

Akia
Whistle Messaging
Booking.com
Canary Digital Tipping
Cendyn CMS
Cendyn Guestrev
Cendyn Loyalty
Cendyn Revintel
Fedelta Point of Sale
Flexkeeping
Idealpos
InTouch Data
LodgIQ
OpenKey
Paired Plus
QuickBooks Online
UpsellGuru
Wave RMS
Windcave

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$100 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

roommaster

Date Founded

1995

Company Location

United States

Company Website

roommaster.com

Company Facts

Organization Name

OpenHotel

Date Founded

1998

Company Location

United States

Company Website

openhotel.com

Categories and Features

Hospitality Property Management

Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental

Hotel Channel Management

Inventory Management
Kill Switch
Promotions Management
Rate Management
Reservations Management
Restriction Management

Reservations

Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking

Categories and Features

Hospitality Property Management

Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental

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