roommaster
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What is roommaster?
roommaster (previously innQuest) is the hospitality industry’s unified platform, purpose-built to simplify operations, enhance guest engagement, and unlock revenue growth. Unlike scaled-down enterprise systems, roommaster was designed specifically for hotels, delivering a PMS that reduces administrative workload and accelerates staff training with an easy-to-learn interface. The platform seamlessly integrates PMS, booking engine, channel manager, payments, and AI-powered revenue intelligence to create a cohesive operational backbone. Hotels benefit from intelligent pricing strategies that can boost RevPAR by up to 35%, commission-free direct bookings, and streamlined day-to-day management across reservations, housekeeping, and guest services. Beyond operations, roommaster elevates guest interactions with features like the AI concierge, a branded guest mobile app, and personalization tools that strengthen loyalty. Its 30+ years of industry trust and proven performance are reflected in customer success stories, including properties with decades of roommaster use and measurable results like faster check-ins and significant increases in direct bookings. The platform also offers a marketplace of 100+ integrations, enabling hotels to customize their ecosystem with tools for marketing, POS, accounting, and smart room technology. Designed for properties of all sizes—from boutique B&Bs to large resorts—roommaster is scalable and adaptable to meet evolving hospitality needs. Hoteliers receive around-the-clock global support from specialists who understand operational challenges firsthand. By blending simplicity, flexibility, and advanced intelligence, roommaster empowers hotels to thrive in a competitive landscape while focusing on creating exceptional guest experiences.
What is Optima?
Elevate your guests' experiences by allowing them to secure the most competitive rates through direct bookings on your website with the Optima Smart web booking engine. Managing prices, inventory, and restrictions associated with OTAs has become simpler than ever before. This user-friendly approach extends to critical functions like room upgrades and payment processing as well. Our research into customer revenue trends indicates that every client utilizing Optima has seen consistent revenue growth over time. We offer customized solutions tailored to your unique requirements, whether you oversee a boutique hotel, are part of a larger chain, or manage an apartment or guest house. Our dedicated support and development teams are passionate about delivering the most effective software solutions, ensuring you receive guidance throughout the entire process. With all our implementation and training personnel coming from hospitality backgrounds, we truly grasp the challenges you face. We are committed to helping you focus on what matters most: providing an outstanding experience for your guests while we manage the technical complexities. By joining forces with us, you can enhance your property management capabilities and create a warm and inviting atmosphere for every visitor. Together, we can transform your operational efficiency and guest satisfaction, setting your establishment apart in a competitive market.
Integrations Supported
Akia
Canary Digital Tipping
Cendyn CMS
Cendyn Guestrev
Cendyn Loyalty
Cendyn Revintel
Fedelta Point of Sale
Flexkeeping
H&L POS
API Availability
API Availability
Pricing Information
Pricing not provided
Free Trial Offered?
Pricing Information
Pricing not provided
Free Version
Supported Platforms
SaaS
Windows
On-Prem
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Online Training
On-Site Training
Company Facts
Organization Name
roommaster
Date Founded
1995
Company Location
United States
Company Website
roommaster.com
Company Facts
Organization Name
Silverbyte Systems
Date Founded
1992
Company Location
Israel
Company Website
www.silverbyte.com
Categories and Features
Hospitality Property Management
Built-in Accounting
CRM
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Single Property
Hotel Booking Engines
Not specified
Hotel Channel Management
Not specified
Hotel CRM
Not specified
Hotel Management
Not specified
Reservations
Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking
Categories and Features
Hotel Booking Engines
Not specified
Hotel Channel Management
Not specified