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What is roommaster?

roommaster (previously innQuest) is the hospitality industry’s unified platform, purpose-built to simplify operations, enhance guest engagement, and unlock revenue growth. Unlike scaled-down enterprise systems, roommaster was designed specifically for hotels, delivering a PMS that reduces administrative workload and accelerates staff training with an easy-to-learn interface. The platform seamlessly integrates PMS, booking engine, channel manager, payments, and AI-powered revenue intelligence to create a cohesive operational backbone. Hotels benefit from intelligent pricing strategies that can boost RevPAR by up to 35%, commission-free direct bookings, and streamlined day-to-day management across reservations, housekeeping, and guest services. Beyond operations, roommaster elevates guest interactions with features like the AI concierge, a branded guest mobile app, and personalization tools that strengthen loyalty. Its 30+ years of industry trust and proven performance are reflected in customer success stories, including properties with decades of roommaster use and measurable results like faster check-ins and significant increases in direct bookings. The platform also offers a marketplace of 100+ integrations, enabling hotels to customize their ecosystem with tools for marketing, POS, accounting, and smart room technology. Designed for properties of all sizes—from boutique B&Bs to large resorts—roommaster is scalable and adaptable to meet evolving hospitality needs. Hoteliers receive around-the-clock global support from specialists who understand operational challenges firsthand. By blending simplicity, flexibility, and advanced intelligence, roommaster empowers hotels to thrive in a competitive landscape while focusing on creating exceptional guest experiences.

What is Planet PMS?

Take your hotel's guest experience to new and unparalleled levels. Effortlessly manage your reservations with an intuitive drag-and-drop calendar interface, allowing for seamless guest check-in and check-out at the click of a button. Enhance every booking with personalized notes and preferences by utilizing the integrated voice-to-text feature, and enjoy smooth payment processing through various payment methods and currencies. Update reservations and rates with a single click to prevent overbooking and avoid any unexpected surprises. Streamline your operations with quick access buttons for check-in and check-out, minimizing the necessity for constant tab switching while providing all vital information at a glance. A simple check-in wizard collects all essential details without any hassle. Easily adjust the invoice recipient, split invoices, and post charges with just one click, simplifying room plan management significantly. Group reservations are now straightforward, removing the complexities that once existed. With over 60 different reports at your disposal and numerous ways to analyze your data, our system is customizable to address your specific requirements. You can create revenue reports, forecast future earnings, evaluate group discounts, track top bookers, and monitor in-house guests along with room availability, arrivals, departures, and overall capacity, ensuring you have all the insights needed to elevate your hotel's performance efficiently. Additionally, the flexibility of this system allows for continuous improvements, making it a vital tool for any hotel looking to excel in the industry.

Media

Media

Integrations Supported

Canary Digital Tipping
Akia
Bowo
Cendyn CMS
Cendyn Guestrev
Cendyn Loyalty
Fedelta Point of Sale
Flexkeeping
H&L POS
Idealpos
InTouch Data
IronWiFi
LodgIQ
MeetingPackage
Paired Plus
QuickBooks Online
UpsellGuru
Whistle Messaging
Windcave

Integrations Supported

Canary Digital Tipping
Akia
Bowo
Cendyn CMS
Cendyn Guestrev
Cendyn Loyalty
Fedelta Point of Sale
Flexkeeping
H&L POS
Idealpos
InTouch Data
IronWiFi
LodgIQ
MeetingPackage
Paired Plus
QuickBooks Online
UpsellGuru
Whistle Messaging
Windcave

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

roommaster

Date Founded

1995

Company Location

United States

Company Website

roommaster.com

Company Facts

Organization Name

Planet

Date Founded

1985

Company Location

Ireland

Company Website

www.weareplanet.com/hotel-pms

Categories and Features

Hospitality Property Management

Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental

Hotel Channel Management

Inventory Management
Kill Switch
Promotions Management
Rate Management
Reservations Management
Restriction Management

Reservations

Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking

Categories and Features

Hospitality Property Management

Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental

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