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What is roommaster?

roommaster (previously innQuest) is the hospitality industry’s unified platform, purpose-built to simplify operations, enhance guest engagement, and unlock revenue growth. Unlike scaled-down enterprise systems, roommaster was designed specifically for hotels, delivering a PMS that reduces administrative workload and accelerates staff training with an easy-to-learn interface. The platform seamlessly integrates PMS, booking engine, channel manager, payments, and AI-powered revenue intelligence to create a cohesive operational backbone. Hotels benefit from intelligent pricing strategies that can boost RevPAR by up to 35%, commission-free direct bookings, and streamlined day-to-day management across reservations, housekeeping, and guest services. Beyond operations, roommaster elevates guest interactions with features like the AI concierge, a branded guest mobile app, and personalization tools that strengthen loyalty. Its 30+ years of industry trust and proven performance are reflected in customer success stories, including properties with decades of roommaster use and measurable results like faster check-ins and significant increases in direct bookings. The platform also offers a marketplace of 100+ integrations, enabling hotels to customize their ecosystem with tools for marketing, POS, accounting, and smart room technology. Designed for properties of all sizes—from boutique B&Bs to large resorts—roommaster is scalable and adaptable to meet evolving hospitality needs. Hoteliers receive around-the-clock global support from specialists who understand operational challenges firsthand. By blending simplicity, flexibility, and advanced intelligence, roommaster empowers hotels to thrive in a competitive landscape while focusing on creating exceptional guest experiences.

What is SkyTouch Hotel OS?

SkyTouch Hotel OS is a sophisticated cloud-based property management system (PMS) designed to meet the needs of hospitality businesses, regardless of their size. It integrates features for managing rates, overseeing properties, and ensuring distribution, supporting contemporary hoteliers and hotel managers in meeting essential strategic objectives while tackling various operational hurdles. Utilize our Room Assignment Optimizer to significantly boost room utilization and availability. Create tailored rewards for different customer tiers and integrate personalized messaging for each guest to enhance their experience. The homepage is crafted to highlight specific guest notes throughout the reservation and check-in processes, thereby enriching the individual experience for every visitor. Users can effortlessly make real-time updates using mobile devices, ensuring that any modifications are instantly synchronized across the entire system. Furthermore, bulk update functionalities facilitate efficient hotel operations, allowing quick designations of areas as out of order for major renovations or projects. This all-encompassing strategy not only optimizes operational workflows but also elevates overall guest satisfaction, fostering loyalty and repeat visits. In essence, SkyTouch Hotel OS empowers hospitality providers to deliver exceptional service while effectively managing their resources.

Media

Media

Integrations Supported

Akia
Canary Digital Tipping
Cendyn CMS
Cendyn Guestrev
Cendyn Loyalty
Cendyn Revintel
Wave RMS
Whistle Messaging
Fedelta Point of Sale
InTouch Data
Paired Plus
QuickBooks Online
UpsellGuru
Windcave

Integrations Supported

Akia
Canary Digital Tipping
Cendyn CMS
Cendyn Guestrev
Cendyn Loyalty
Cendyn Revintel
Wave RMS
Whistle Messaging
Docyt
eSigner for eContracts
xcelerates

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$5 per month
Free Trial Offered?

Supported Platforms

SaaS
Windows
On-Prem

Supported Platforms

SaaS
iPhone
iPad

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

roommaster

Date Founded

1995

Company Location

United States

Company Website

roommaster.com

Company Facts

Organization Name

SkyTouch Technology

Date Founded

2013

Company Location

United States

Company Website

www.skytouchtechnology.com

Categories and Features

Hospitality Property Management

Built-in Accounting
CRM
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Single Property

Hotel Booking Engines

Not specified

Hotel CRM

Not specified

Hotel Management

Not specified

Reservations

Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking

Categories and Features

Hospitality Property Management

Built-in Accounting
CRM
Catering
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental

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