roommaster Reviews & Ratings

roommaster

3.0 out of 5 stars

Ratings and Reviews 1 Rating

Total 3 out of 5 stars
ease 3 out of 5 stars
features 3 out of 5 stars
design 3 out of 5 stars
support 3 out of 5 stars

Ratings and Reviews 1 Rating

Total 1 out of 5 stars
ease 2 out of 5 stars
features 3 out of 5 stars
design 3 out of 5 stars
support 1 out of 5 stars

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What is roommaster?

roommaster (previously innQuest) is the hospitality industry’s unified platform, purpose-built to simplify operations, enhance guest engagement, and unlock revenue growth. Unlike scaled-down enterprise systems, roommaster was designed specifically for hotels, delivering a PMS that reduces administrative workload and accelerates staff training with an easy-to-learn interface. The platform seamlessly integrates PMS, booking engine, channel manager, payments, and AI-powered revenue intelligence to create a cohesive operational backbone. Hotels benefit from intelligent pricing strategies that can boost RevPAR by up to 35%, commission-free direct bookings, and streamlined day-to-day management across reservations, housekeeping, and guest services. Beyond operations, roommaster elevates guest interactions with features like the AI concierge, a branded guest mobile app, and personalization tools that strengthen loyalty. Its 30+ years of industry trust and proven performance are reflected in customer success stories, including properties with decades of roommaster use and measurable results like faster check-ins and significant increases in direct bookings. The platform also offers a marketplace of 100+ integrations, enabling hotels to customize their ecosystem with tools for marketing, POS, accounting, and smart room technology. Designed for properties of all sizes—from boutique B&Bs to large resorts—roommaster is scalable and adaptable to meet evolving hospitality needs. Hoteliers receive around-the-clock global support from specialists who understand operational challenges firsthand. By blending simplicity, flexibility, and advanced intelligence, roommaster empowers hotels to thrive in a competitive landscape while focusing on creating exceptional guest experiences.

What is Travelnet Hospitality Hub?

TravelNet Solutions excels in delivering property management services specifically designed for the needs of growing hospitality enterprises. Our primary goal is to boost revenue, optimize operations, and enhance guest satisfaction, ultimately aiming to transform the hospitality sector. While anyone can thrive during times of economic growth, the real test lies in the ability to pivot and adapt during more challenging periods. Different years may call for a focus on revenue enhancement or operational efficiency. Our CRM-driven platform, infused with automation and exceptional adaptability, is built to respond effectively to the ever-changing market dynamics. The Hospitality Hub, designed for scalable growth, aligns perfectly with your business ambitions. It offers a comprehensive suite that includes Track (which contains PMS, CRM, and Pulse call center software), Atlas (featuring digital marketing, a booking engine, and website solutions), along with the Resorts + Lodges digital marketplace and access to over 40 integration partners, highlighting our holistic strategy to support your growth. With our innovative solutions, you can navigate the complexities of the hospitality industry with confidence and ease. Embrace the future of hospitality management with our advanced tools and expertise.

Media

Media

Integrations Supported

Akia
Canary Digital Tipping
Cendyn CMS
Cendyn Guestrev
Cendyn Loyalty
Cendyn Revintel
Fedelta Point of Sale
Flexkeeping
H&L POS
IronWiFi
LodgIQ
Paired Plus
QuickBooks Online
UpsellGuru
Whistle Messaging
Windcave

Integrations Supported

Gueststream VRPc
StayFi
Track PMS

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$199 per month
Free Version

Supported Platforms

SaaS
Windows
On-Prem

Supported Platforms

Android
iPhone
iPad

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Webinars
Online Training

Company Facts

Organization Name

roommaster

Date Founded

1995

Company Location

United States

Company Website

roommaster.com

Company Facts

Organization Name

Travelnet Solutions

Date Founded

2007

Company Location

United States

Company Website

tnsinc.com/hospitality-hub/

Categories and Features

Hospitality Property Management

Built-in Accounting
CRM
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Single Property

Hotel Booking Engines

Not specified

Hotel CRM

Not specified

Hotel Management

Not specified

Reservations

Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking

Categories and Features

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