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What is root9?

root9 is an Alert Management, On-Call, and IT service management (ITSM) platform, built for the teams that keep production running: IT Operations, NOC, SRE, DevOps, Platform Engineering, and Infrastructure. Rather than bolting AI onto a system designed to store tickets, root9 runs on a single foundation that learns from your operation as it happens. Alerts, on-call response, incidents, changes, problems, and service requests all sit on that shared foundation, so every workflow draws on the same operational identity, memory, and understanding instead of starting from a blank page. In one platform, teams get alert management and event correlation; incident, problem, change, and request management; on-call scheduling and escalation; a knowledge base; automation; operational analytics; and collaboration inside Microsoft Teams and Slack. AI agents work on every record, helping investigate incidents, preflight changes for risk and conflicts, find the root cause of recurring problems, and fulfill routine requests. Every recommendation carries the evidence and reasoning behind it, so your team stays in control of what happens next. root9 also retires the CMDB that no one has time to maintain. Its Identity Correlation Database (ICDB) builds operational identity from real activity, earned by evidence rather than kept up by hand, so your inventory reflects what is actually happening. By connecting alert data, response behavior, ownership, correlations, and operational history, root9 reduces alert fatigue, speeds incident response, improves visibility, and surfaces the operational patterns that traditional monitoring and observability tools miss. It gets sharper every time your team uses it. Built to learn, not to be taught. root9 complements the tools you already run, including Splunk, Datadog, Grafana, Azure Monitor, Amazon CloudWatch, New Relic, Prometheus, PagerDuty, ServiceNow, Jira, Microsoft Teams, and Slack.

What is PagerTree?

PagerTree is a cloud-centric solution designed for the management of incidents and on-call notifications, aimed at enabling teams to promptly tackle operational issues with efficiency. By integrating alerts from multiple monitoring systems, it guarantees that the appropriate responders are alerted automatically through personalized on-call schedules, multi-tiered escalation paths, and intelligent routing criteria. The platform provides immediate notifications through various channels including push alerts, emails, SMS, voice calls, chatbots, and mobile apps, ensuring that team members receive timely information about incidents. Organizations using PagerTree can effortlessly set up straightforward on-call rotations while also refining their operations with escalation strategies and tracking performance via built-in analytics dashboards. With advanced routing and notification mechanisms, teams can tailor alerts to meet specific conditions, minimizing distractions from less critical alerts and honing in on what truly matters, thereby reducing alert fatigue and improving response precision. Additionally, PagerTree's intuitive interface simplifies the process of modifying notification settings, fostering a more streamlined approach to incident management and enabling teams to respond effectively to challenges as they arise. This flexibility not only enhances operational efficiency but also empowers teams to be proactive in their incident handling strategies.

Media

Media

Integrations Supported

Cronitor
Datadog
Dynatrace
Grafana Cloud
Healthchecks.io
Honeybadger
Jira
LogicMonitor
New Relic
Paessler PRTG
Prometheus
Site24x7
Slack
SolarWinds Pingdom
Splunk AppDynamics
StatusCake
UptimeRobot
Zabbix
Zendesk
Axiom

Integrations Supported

Cronitor
Datadog
Dynatrace
Grafana Cloud
Healthchecks.io
Honeybadger
Jira
LogicMonitor
New Relic
Paessler PRTG
Prometheus
Site24x7
Slack
SolarWinds Pingdom
Splunk AppDynamics
StatusCake
UptimeRobot
Zabbix
Zendesk

API Availability

Has API

API Availability

Pricing Information

$179/month unlimited users
Free Version
Free Trial Offered?

Pricing Information

$10 per month
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

root9

Date Founded

2026

Company Location

United States

Company Website

root9.io

Company Facts

Organization Name

PagerTree

Company Location

United States

Company Website

pagertree.com

Categories and Features

Incident Response

Compliance Reporting
Incident Alerting
Incident Database
Incident Logs
Incident Reporting
SLA Tracking / Management
Timeline Analysis
Workflow Automation

Categories and Features

Incident Management

Not specified

Popular Alternatives

Popular Alternatives

ITOC360 Reviews & Ratings

ITOC360

5.0 out of 5 stars