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What is rrweb?

rrweb is an open-source session replay and session recording library for capturing, replaying, and analyzing web user sessions. It is designed to serve as the replay infrastructure behind observability platforms, analytics tools, bug reporting products, automation systems, demo platforms, and custom developer products. rrweb records the fully rendered DOM and session event stream so teams can replay what users saw and did after JavaScript, dynamic content, and network-driven interface changes occur. Engineering teams can attach replays to error reports to understand the sequence of user actions, UI states, and context that led to a failure. Product and analytics teams can use rrweb to study clicks, scrolls, hesitation, navigation patterns, and real user journeys. QA and bug reporting teams can capture exact interaction sequences so developers can reproduce problems more easily. Automation teams can use rrweb’s structured capture of the rendered page as a reliable snapshot of what the user actually experienced. Demo platforms can use replay data to create reproducible product walkthroughs that can be embedded and updated without traditional video editing. rrweb Cloud adds managed hosting, scalable storage, indexing, querying, insights, deduplication, PII filtering, analysis, and processing for teams that do not want to operate the full infrastructure themselves. rrweb also supports AI workflows by exporting recordings as structured event streams that LLMs can summarize, triage, or consume through tool calls. By combining open-source session replay, extensible recording and playback, managed cloud infrastructure, privacy controls, and AI-ready event streams, rrweb helps teams build products that understand user behavior with far more context.

What is Userback?

Meet Userback, the premier user research platform specifically designed for small teams focused on uncovering valuable insights into user interactions and improving product development processes. Userback equips you with visually enhanced feedback tools, complete with metadata, enabling a deep understanding of user emotions and behaviors via in-app surveys that include metrics like NPS, CES, and CSAT. By utilizing detailed session replays, you can further enrich the context of the feedback received. Easily segment your users and track their activities right from the moment they log in. With the capability to target particular user segments for tailored surveys, you can achieve a holistic view of user experiences, from the initial trial phase to potential attrition. Boost your brand reputation with personalized feature portals, transparent public roadmaps, and a centralized hub for feedback that not only streamlines operations but also enhances closure rates significantly. Concerned about coding complexities? No worries! You can get started quickly with an intuitive browser extension, crafted for internal quality assurance and precise bug tracking to ensure your projects run smoothly. This allows teams to focus on what truly matters: creating exceptional user experiences.

Media

No images available

Media

Integrations Supported

Integrations Supported

Azure DevOps Server
Basecamp
ChatGPT
Claude
Cursor
GitHub
GitLab
Integrately
Intercom
Jira
Linear
Microsoft Teams
Shopify
Slack
Teamwork.com
Trello
WordPress
Zapier
Zendesk
monday AI work platform

API Availability

API Availability

Has API

Pricing Information

$0
Free Version
Free Trial Offered?

Pricing Information

$29 per month
Team: $29/month. For growing teams managing feedback more effectively.

Business: $79/month. For scaling teams needing more advanced tools.

Business Plus: $159/month. For enterprise teams requiring extra control and support.
Free Version

Supported Platforms

SaaS
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

rrweb

Date Founded

2025

Company Location

Netherlands

Company Website

rrweb.com

Company Facts

Organization Name

Userback

Date Founded

2016

Company Location

Australia

Company Website

www.userback.io

Categories and Features

Session Replay

Not specified

Categories and Features

Bug Tracking

Backlog Management
Filtering
Issue Tracking
Task Management
Ticket Management
Workflow Management

Complaint Management

Complaint Classification
Customer Complaint Tracking
Feedback Management
Issue Tracking
Quality Assurance Management
Routing
Survey Management

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Success

Communication Management
Customer Engagement
Usage Tracking / Analytics

Design Feedback

Not specified

Digital Experience Platforms (DXP)

Alerts / Notifications
Auto-Tagging
Reporting / Analytics
Surveys / Polls
Templates
User Management / Permissions
Workflow Management

Feature Management

Not specified

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Scheduling
Project Management
Task Management

Product Management

Collaboration
Feedback Collection
Idea Management
Prioritization
Product Roadmapping
Workflow Management

Session Replay

Mouse Tracking
Session Recording
Surveys
User Experience Analysis
User Feedback
Visitor Segmentation

Usability Testing

Annotations
Audience Targeting
Mobile Testing
Remote User Testing
Reporting / Analytics
Surveys and Feeback
Video Recording / Transcription

User Research

Not specified

UX

For Mobile
For Websites
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

Visual Feedback

Not specified

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