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What is sevDesk?

With sevDesk, managing your documents digitally is an effortless and effective process. Our accounting software autonomously creates invoices that exceed revenue expectations, facilitating easy oversight of your financial documentation. You can also conveniently prepare provisional VAT returns directly within the sevDesk platform. The process of generating invoices and estimates is designed to be straightforward and user-friendly using our accounting features. With just one click, you can either print your invoice, send it via email, or dispatch it through a postal interface. All prospective users can take advantage of a free trial to experience sevDesk firsthand. If the software meets your needs, a variety of subscription options are available for you to choose from. For users looking to migrate existing data into their sevDesk account, we provide assistance to ensure a seamless transition. Your data's security is paramount, protected by TLS encryption, which also extends to Online Banking transactions. We take extra measures to keep your information safe by utilizing certified data centers and servers based in Germany. You can rest easy knowing that we handle daily backups, securely storing them on separate servers, so you never have to worry about data backup management again. Furthermore, this dedication to safeguarding your data allows you to concentrate on growing your business without the burden of backup responsibilities. This combination of user-friendliness and robust security makes sevDesk an ideal choice for anyone looking to streamline their financial processes.

What is HelpDesk?

HelpDesk is designed to enhance your customer service experience. It streamlines the management of customer inquiries, allowing you to keep all your tickets organized within a user-friendly system. By providing approachable customer support, you can foster greater brand loyalty among your clientele. Strengthening customer relationships is made easier when you send tailored and relevant messages. The tools offered by HelpDesk can significantly reduce time spent on support tasks. Its built-in functionalities enable you to address tickets promptly and improve your response times. You can also collaborate effectively with your teammates, as HelpDesk provides a platform for internal communication. Gaining deeper insights into customer preferences is possible through feedback analysis, where customers can rate your service. The HelpDesk application is accessible on both desktop and mobile devices, ensuring you can assist customers from anywhere. For those interested, you can enjoy a complimentary 14-day trial of HelpDesk to explore its features and benefits. This trial period gives you ample opportunity to assess how HelpDesk can revolutionize your customer service capabilities.

Media

Media

Integrations Supported

AccessOwl
Base.com
Clockodo
FlowMate
Flowers
Forethought
GitHub
HubSpot CRM
Impargo
Jira
Jira Service Management
KonnectzIT
LiveChat
Macky
Payt
Rootle
Salesforce Agentforce Service
Shift
Stackreaction
Truehost

Integrations Supported

AccessOwl
Base.com
Clockodo
FlowMate
Flowers
Forethought
GitHub
HubSpot CRM
Impargo
Jira
Jira Service Management
KonnectzIT
LiveChat
Macky
Payt
Rootle
Salesforce Agentforce Service
Shift
Stackreaction
Truehost

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$29 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

sevDesk

Date Founded

2016

Company Location

Germany

Company Website

sevdesk.com

Company Facts

Organization Name

HelpDesk.com

Company Location

Poland

Company Website

www.helpdesk.com

Categories and Features

Accounting

Accounts Payable
Accounts Receivable
Bank Reconciliation
Billing & Invoicing
CPA Firms
Cash Management
Cryptocurrency Support
Expense Tracking
Fixed Asset Management
Fund Accounting
General Ledger
Government
Multi-Currency
Nonprofits
Payroll Management
Project Accounting
Purchase Orders
Tax Management

Billing and Invoicing

Billing Portal
Contact Database
Contingency Billing
Customer Portal
Customizable Invoices
Dunning Management
Hourly Billing
Invoice History
Mobile Payments
Multi-Currency
Online Invoicing
Online Payments
Payment Processing
Project Billing
Recurring/Subscription Billing
Service Ticket Billing
Tax Calculator

Categories and Features

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

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