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What is smrtPhone?

smrtPhone is a Conversational Platform specifically designed for sales teams leveraging CRM systems. It incorporates both team members and AI agents, ensuring that all interactions—including calls, texts, and follow-ups—are automatically logged into the relevant CRM records, which removes the hassle of manual data entry. The system includes smrtDialer, an advanced dialer capable of making simultaneous calls to up to four lines, allowing the representative to engage with the first respondent efficiently. Furthermore, smrtAgents, the platform's AI assistants, handle incoming calls, evaluate leads, and conduct follow-ups within a predetermined timeframe before handing over the conversation to a human representative who has all the necessary context. Additionally, it provides a host of features such as SMS/MMS automation, video conferencing, call recording, AI-generated summaries, sentiment analysis, interactive voice response (IVR), customizable calling workflows, local presence capabilities, number porting, voicemail transcription, and a robust mobile application. The platform integrates seamlessly with various CRM systems including Podio, Salesforce (including Left Main REI), InvestorFuse, Tape, GoHighLevel, Invelo, Realeflow, Carrot, and DataSift, which enhances its adaptability. With a focus on compliance, it meets regulations such as TCPA, CCPA, CPNI, and STIR/SHAKEN, ensuring users can operate within legal frameworks. Since its inception in 2017, smrtPhone has consistently adapted to better serve the evolving requirements of agile sales teams, making it a reliable choice in the market. The ongoing enhancements and updates reflect its commitment to staying ahead of industry trends and customer needs.

What is Ribbon PSX SWe?

The Ribbon PSX Software Edition (PSX SWe) is a comprehensive and virtualized solution designed specifically for service providers to optimize and oversee VoIP services across diverse network environments. It integrates sophisticated session management capabilities for session border controllers (SBCs), media gateways, and call controllers, supporting an extensive array of protocols, such as SIP, ENUM, H.323, TDM, SS7/C7, IN/AIN, and IMS. By utilizing a distributed architecture, it allows service providers to deploy localized instances that enhance both performance and reliability, while maintaining centralized oversight of policies, routing, and administration, thereby simplifying synchronization challenges across various sites. Key functionalities include Least Cost Routing (LCR), Quality of Service (QoS) routing, toll-free number routing, and number translation services, all contributing to improved operational productivity. Additionally, the PSX SWe functions as an IMS Breakout Gateway Control Function (BGCF) and features call validation treatments for STIR/SHAKEN alongside Reputation Scoring services, which collectively mitigate the threat of call spoofing. This comprehensive strategy not only safeguards the integrity of VoIP services but also fosters greater trust and satisfaction among providers and their customers, ultimately enhancing the overall user experience in telecommunications.

Media

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Media

Integrations Supported

Integrations Supported

Amazon Web Services (AWS)
OpenStack

API Availability

API Availability

Pricing Information

$24/month/user
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
Chromebook

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

smrtPhone

Date Founded

2007

Company Location

United States

Company Website

www.smrtphone.io

Company Facts

Organization Name

Ribbon Communications

Date Founded

1977

Company Location

United States

Company Website

ribboncommunications.com/products/service-provider-products/policy-routing/virtual-policy-and-routing-server

Categories and Features

AI Voice Agents

Not specified

Categories and Features

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