tawk.to Reviews & Ratings

tawk.to

4.2 out of 5 stars

Ratings and Reviews 4 Ratings

Total 4.5 out of 5 stars
ease 4.5 out of 5 stars
features 4 out of 5 stars
design 4.5 out of 5 stars
support 4.5 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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What is tawk.to?

Connecting with your customers fosters appreciation for your efforts. By engaging in dialogue with website visitors, addressing their support requests, and creating a help center that empowers them to find solutions on their own—without any cost—you build a strong relationship. An easy and free way to communicate is crucial for establishing a bond with your audience. Potential customers often have questions before completing a purchase, and being available to assist them enhances their confidence in choosing your service over competitors. However, understanding the entirety of their journey can be difficult with customer information dispersed across multiple platforms. Thankfully, this challenge is now resolved with a centralized hub for all customer interactions. You can quickly identify common inquiries and monitor help center searches to create informative articles and shortcuts, which enable agents to respond more quickly while allowing customers to seek help independently. Just by adding a simple JavaScript snippet to your website, you'll be set up in less than a minute. Additionally, tracking visitor behavior in real time, including the pages they browse and their search terms, allows you to further refine your service. This proactive approach enables you to craft an experience that truly addresses their needs, ultimately leading to greater customer satisfaction.

What is Ha Tang?

Ha Tang stands out as an all-encompassing solution for customer support, email management, and payment services specifically designed for Vietnamese companies and software development teams. It brings together an array of communication platforms such as Zalo (both Official Account and personal), Facebook Messenger, Instagram, TikTok, WhatsApp, email, and live chat options on websites and mobile apps into one unified inbox. The platform features an AI assistant that taps into the organization's knowledge base, follows situational protocols, drafts order details, and skillfully transitions conversations to human agents when needed. In addition to these capabilities, it streamlines VietQR bank transfers by associating them with particular orders and produces electronic invoices once payments are finalized. The email aspects of the platform enable the sending of transactional messages through a REST API and SMTP, offering domain verification, management of inbound emails, and support for team collaboration. Developers are equipped with a range of tools such as REST APIs, webhooks, and SDKs for Node, Flutter, iOS, and Android, along with an MCP server to boost functionality. Agents benefit from a seamless experience through an intuitive web dashboard and native applications tailored for iOS, Android, and macOS, delivering a well-rounded experience for both users and developers. Furthermore, Ha Tang continuously evolves to meet the changing needs of its clients, ensuring that it remains a relevant and powerful tool in the industry.

Media

Media

Integrations Supported

Facebook Messenger
Shopify
WordPress
Zapier
All-in-One Messenger
BigCommerce
Browsee
GetScreenshot
Google Ads
InsertChat
Latenode
Median Cobrowse
Rambox
SmartCar
Vsble
Wufoo
Zen Cart
tradeit

Integrations Supported

Facebook Messenger
Shopify
WordPress
Zapier
Swift
WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version

Pricing Information

690,000 VND/month
Free: 0 VND forever, no card. Every module, 2 team seats, 3,000 emails and 100 e-invoices a month.
Pro: 690,000 VND (about $29) a month per business, 14-day free trial. Unlimited seats, 50,000 emails, 2,000 AI replies and 1,000 e-invoices a month, support email, Zalo OA, Messenger, Instagram and TikTok Shop channels.
Scale: custom volume pricing, SSO, audit log export, DPA and data residency.
Usage: extra emails 25,000 VND per 1,000, AI replies 250 VND each, e-invoices 500 VND each, payments 1.5% + 2,000 VND per transaction.
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS
Android
iPhone
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub

Company Facts

Organization Name

tawk.to

Date Founded

2012

Company Location

United Kingdom

Company Website

www.tawk.to

Company Facts

Organization Name

Ha Tang

Date Founded

2026

Company Location

Hanoi, Vietnam

Company Website

hatang.dev

Categories and Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Categories and Features

AI Customer Service

Not specified

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