tawk.to
4.2 out of 5 starsLiveHelpNow
4.8 out of 5 starsRatings and Reviews 4 Ratings
Ratings and Reviews 16 Ratings
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What is tawk.to?
Connecting with your customers fosters appreciation for your efforts. By engaging in dialogue with website visitors, addressing their support requests, and creating a help center that empowers them to find solutions on their own—without any cost—you build a strong relationship. An easy and free way to communicate is crucial for establishing a bond with your audience. Potential customers often have questions before completing a purchase, and being available to assist them enhances their confidence in choosing your service over competitors. However, understanding the entirety of their journey can be difficult with customer information dispersed across multiple platforms. Thankfully, this challenge is now resolved with a centralized hub for all customer interactions. You can quickly identify common inquiries and monitor help center searches to create informative articles and shortcuts, which enable agents to respond more quickly while allowing customers to seek help independently. Just by adding a simple JavaScript snippet to your website, you'll be set up in less than a minute. Additionally, tracking visitor behavior in real time, including the pages they browse and their search terms, allows you to further refine your service. This proactive approach enables you to craft an experience that truly addresses their needs, ultimately leading to greater customer satisfaction.
What is LiveHelpNow?
LiveHelpNow is revolutionizing customer service by introducing innovative support solutions that enhance both agent efficiency and brand loyalty. Their suite of omnichannel support tools empowers your team with resources designed to simplify their tasks while providing a cohesive experience for customers.
• This comprehensive customer support package addresses all of your needs, including contact center operations, lead generation, and help desk functionalities.
• With all-in-one omnichannel features like live chat, SMS text-to-chat, chatbots, Facebook Messenger, email/ticket management, and VoIP call handling, your team will benefit from a unified communication history.
• The diverse range of tools encompasses intelligent conversation routing, pre-prepared responses, KPI dashboards, contact center analytics, enterprise-level reporting, conversion tracking, unified inbox management, automatic language translation, knowledge base oversight, automations and triggers, lead generation tracking, and much more.
• Designed with user-friendliness in mind, it allows seamless integration with your existing CRM, CMS, knowledge base, and social media platforms to maximize your current resources.
• Additionally, it adheres to HIPAA, ADA, and PCI regulations, ensuring security with financial-grade AES-256 bit encryption.
• The installation process is straightforward and comes with no setup fees or long-term contracts, making it accessible for all businesses.
• You can also take advantage of a complimentary 30-day trial, along with free training and round-the-clock support to help you get started effectively.
• With these features and support, businesses can transform their customer service approach and foster better relationships with their clientele.
Integrations Supported
WordPress
Desktop.com
EXADS
Growmax
Invoiless
Latenode
Ontabee
Integrations Supported
WordPress
Brevo
Google Business Messages
HubSpot Customer Platform
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided
Free Version
Pricing Information
$21.00/month/user
$21 per user per month for LiveHelpNow Chat or Ticket Management. Discounted rate of $19/mo when you sign on for an annual subscription. Chat licenses include SMS/text and Facebook Messenger integration while Ticket includes email and contact form management. Call back, knowledge base and many other features also available.
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Chromebook
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Not specified
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
tawk.to
Date Founded
2012
Company Location
United Kingdom
Company Website
www.tawk.to
Company Facts
Organization Name
LiveHelpNow
Date Founded
2003
Company Location
United States
Company Website
www.livehelpnow.net/
Categories and Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Categories and Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Customer Self-Service
Not specified
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Scheduling
Task Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video