tawk.to Reviews & Ratings

tawk.to

4.2 out of 5 stars
Zoho SalesIQ Reviews & Ratings

Zoho SalesIQ

4.8 out of 5 stars

Ratings and Reviews 4 Ratings

Total 4.5 out of 5 stars
ease 4.5 out of 5 stars
features 4 out of 5 stars
design 4.5 out of 5 stars
support 4.5 out of 5 stars

Ratings and Reviews 4 Ratings

Total 5 out of 5 stars
ease 5 out of 5 stars
features 4.5 out of 5 stars
design 4.5 out of 5 stars
support 4 out of 5 stars

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What is tawk.to?

Connecting with your customers fosters appreciation for your efforts. By engaging in dialogue with website visitors, addressing their support requests, and creating a help center that empowers them to find solutions on their own—without any cost—you build a strong relationship. An easy and free way to communicate is crucial for establishing a bond with your audience. Potential customers often have questions before completing a purchase, and being available to assist them enhances their confidence in choosing your service over competitors. However, understanding the entirety of their journey can be difficult with customer information dispersed across multiple platforms. Thankfully, this challenge is now resolved with a centralized hub for all customer interactions. You can quickly identify common inquiries and monitor help center searches to create informative articles and shortcuts, which enable agents to respond more quickly while allowing customers to seek help independently. Just by adding a simple JavaScript snippet to your website, you'll be set up in less than a minute. Additionally, tracking visitor behavior in real time, including the pages they browse and their search terms, allows you to further refine your service. This proactive approach enables you to craft an experience that truly addresses their needs, ultimately leading to greater customer satisfaction.

What is Zoho SalesIQ?

Zoho SalesIQ serves as a comprehensive platform for customer engagement, live chat, and analytics, bringing together the most effective features to enhance user experience and stimulate business growth. By integrating marketing, sales, and customer support initiatives, it facilitates meaningful interactions with prospects, paving the way for productive conversations. Designed to cater to both B2B and B2C enterprises of any size, SalesIQ includes a variety of features such as integrated audio calling, screen sharing, detailed visitor insights, lead identification, a user-friendly drag-and-drop bot creator, and an AI-powered chatbot that streamlines customer interaction. With a reputation for reliability, it is utilized by over 450,000 organizations, including well-known names like Mahindra Group, Renault, IIFL, Suzuki, Zee5, Fluitec, and Borner Corp., all of whom leverage the platform to engage with customers throughout their entire journey. Moreover, our live chat solution starts at no cost, allowing businesses to scale effortlessly while minimizing expenses. This flexibility ensures that companies can enhance their customer service capabilities without compromising their budget.

Media

Media

Integrations Supported

BigCommerce
Drupal
Facebook Messenger
Joomla!
Magento
OpenCart
PrestaShop
Shopify
Squarespace
Weebly
WordPress
Latenode
Quickwork
Zen Cart

Integrations Supported

BigCommerce
Drupal
Facebook Messenger
Joomla!
Magento
OpenCart
PrestaShop
Shopify
Squarespace
Weebly
WordPress
AWeber
GoDaddy
Kissmetrics
Pinnacle Cart
Zoho Bookings
iContact

API Availability

Has API

API Availability

Pricing Information

Pricing not provided
Free Version

Pricing Information

$0/month
Free: Three operator licenses, track and engage with 10K visitors/month, 100 chat sessions/month

Basic: $10/month/user, track and engage with 50K visitors/month, one custom chatbot, 1,000 chat sessions/month, chat routing

Professional: $17/month/user, unlimited chat sessions, five custom chatbots, track and engage with 100K visitors/month, instant messaging (IM) channels

Enterprise: $25/month/user, track and engage with 200K visitors/month, chat translation, company profile enrichment, 10 custom chatbots, Answer Bot, Autopilot
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Linux

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

tawk.to

Date Founded

2012

Company Location

United Kingdom

Company Website

www.tawk.to

Company Facts

Organization Name

Zoho

Date Founded

1996

Company Location

India

Company Website

www.zoho.com/salesiq/

Categories and Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Categories and Features

AI Chatbots

Not specified

Chatbot

Call to Action
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Ready-made Templates
Reporting / Analytics
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
On-Screen Chats
Pre-configured Bot
Reusable Components
Virtual Assistant

Customer Engagement

Analytics
Communication Management
Feedback Collection
Live Chat

Lead Scoring

Not specified

Live Chat

Canned Responses
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Marketing

Not specified

Sales

Not specified

Sales Enablement

Not specified

Sales Engagement

Not specified

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