tawk.to Reviews & Ratings

tawk.to

4.2 out of 5 stars

Ratings and Reviews 4 Ratings

Total 4.5 out of 5 stars
ease 4.5 out of 5 stars
features 4 out of 5 stars
design 4.5 out of 5 stars
support 4.5 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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What is tawk.to?

Connecting with your customers fosters appreciation for your efforts. By engaging in dialogue with website visitors, addressing their support requests, and creating a help center that empowers them to find solutions on their own—without any cost—you build a strong relationship. An easy and free way to communicate is crucial for establishing a bond with your audience. Potential customers often have questions before completing a purchase, and being available to assist them enhances their confidence in choosing your service over competitors. However, understanding the entirety of their journey can be difficult with customer information dispersed across multiple platforms. Thankfully, this challenge is now resolved with a centralized hub for all customer interactions. You can quickly identify common inquiries and monitor help center searches to create informative articles and shortcuts, which enable agents to respond more quickly while allowing customers to seek help independently. Just by adding a simple JavaScript snippet to your website, you'll be set up in less than a minute. Additionally, tracking visitor behavior in real time, including the pages they browse and their search terms, allows you to further refine your service. This proactive approach enables you to craft an experience that truly addresses their needs, ultimately leading to greater customer satisfaction.

What is maaiiconnect?

Maaiiconnect simplifies customer engagement by being the sole cloud-based platform that merges digital and telecom communications, empowering businesses to provide cohesive customer experiences. Experience genuine multichannel capabilities as you consolidate various channels like WhatsApp, Facebook Messenger, WeChat, SMS, virtual numbers, video conferencing, and live chat into a singular platform. This integration not only streamlines communication but also unifies customer data, CRM systems, ticketing frameworks, and valuable insights, enhancing the overall service quality. With Maaiiconnect, businesses can ensure that no customer interaction is ever missed, fostering stronger relationships and increased satisfaction.

Media

Media

Integrations Supported

Facebook Messenger
Feederloop
GetScreenshot
HelpShelf
LearnWorlds
Median Cobrowse
OpenCart
Pliik
Quickwork
SITE123
Samaaro
Shift
Truehost
Weebly
Wufoo
Zen Cart
tradeit

Integrations Supported

Facebook Messenger
Dialogflow
WeChat

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version

Pricing Information

Free
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Linux

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

tawk.to

Date Founded

2012

Company Location

United Kingdom

Company Website

www.tawk.to

Company Facts

Organization Name

M800

Date Founded

2007

Company Location

Hong Kong

Company Website

www.maaiiconnect.com

Categories and Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Categories and Features

Call Recording

Archiving
Call Sharing
File Transfer
On-Demand Recording
Screen Activity Recording
Video Call Recording

Cloud Communication Platform

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
File Sharing
IVR / Voice Recognition

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Web Conferencing

Conversational Marketing

Chatbot
Group Messaging
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Video Chat

Customer Engagement

Communication Management
Live Chat
Video Content

Customer Service

Appointment Management
Call Center Management
Live Chat
Performance Metrics
Social Media Integration
Surveys & Feedback

Live Chat

Proactive Chat
Screen Sharing

Messaging

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Search / Filter
Threaded Discussion
Video Conferencing
Voice Calling

Sales Engagement

CRM Integration
Lead Management
Reporting / Analytics
Sales / Voice Dialer

Social Selling

Not specified

Softphone

Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management

Video Conferencing

Private Chat
Record & Playback Ability
Screen Sharing
Video Conferencing

Web Conferencing

Mobile Access
Presentation Streaming
Private Chat
Screen Sharing
Two-Way Audio & Video
Video Conferencing

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