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What is telegra?

Establish robust connections with Telegra's customer dialogue systems, transforming the landscape of call center telephony. Have you realized that exceptional customer service can set you apart in today's fiercely competitive market? Our groundbreaking solution is tailored to enhance the quality of your phone service. Improve customer interactions and increase the effectiveness of your service processes with Telegra’s state-of-the-art call center telephony! We offer a comprehensive range of solutions that cover every facet of telephone customer engagement. All services are cloud-based and come from a single provider, ensuring seamless integration. Our portfolio features call center telephony (ACD), voicebots, telephone systems, messaging tools, CRM helpdesk plugins, and dedicated phone numbers. From smart phone solutions to a cloud-based telephone system and extensive multichannel call center software, Telegra is your premier destination for innovative customer dialogue systems. Supported by our proprietary data centers and unique solutions, we offer an all-inclusive package that proudly boasts “Made in Germany,” guaranteeing both quality and reliability for your business requirements. Step into the future of customer service with the advanced technologies that Telegra has to offer, ensuring your business remains at the cutting edge of customer engagement. With our solutions, your customer service could achieve new heights of excellence and efficiency.

What is PBXware?

PBXware stands out as the original and most prominent IP PBX Professional Open Standards Turnkey Telephony Platform available today. Since its inception in 2004, PBXware has been delivering adaptable, dependable, and scalable Next Generation Communication Systems (NGCS) alongside VoIP solutions tailored for small and medium-sized businesses (SMBs), large enterprises, Internet Telephony Service Providers (ITSPs), call centers, and various governmental agencies across the globe. This achievement is realized by integrating the finest elements of cutting-edge technologies. The Bicom Systems softswitch is offered in several editions, including Business, Call Center, and Multi-Tenant, with each edition designed to support specific features that enhance performance, reliability, and expandability, ensuring users get the most out of their systems. This versatility makes PBXware a preferred choice for organizations seeking robust telephony solutions.

Media

Media

Integrations Supported

Facebook
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Pipedrive
Salesforce
Vtiger CRM
WhatsApp
Zendesk
Zoho CRM
gloCOM

Integrations Supported

Facebook
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Pipedrive
Salesforce
Vtiger CRM
WhatsApp
Zendesk
Zoho CRM
gloCOM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

telegra

Date Founded

1998

Company Location

Germany

Company Website

telegra.de

Company Facts

Organization Name

Bicom Systems

Date Founded

2003

Company Website

bicomsystems.com

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

PBX

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

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