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What is theGuard?
What is Canfigure?
Integrations Supported
API Availability
API Availability
Pricing Information
Pricing Information
Supported Platforms
Supported Platforms
Customer Service / Support
Customer Service / Support
Training Options
Training Options
Company Facts
Organization Name
Realtech
Date Founded
1994
Company Location
Germany
Company Website
www.realtech.com/business-service-management/
Company Facts
Organization Name
Canfigure
Date Founded
2019
Company Location
United States
Company Website
www.canfigure.net
Categories and Features
IT Management
Service Desk
Categories and Features
Asset Tracking
The Canfigure Asset Management Module offers comprehensive solutions for managing the entire life cycle of fixed assets and inventory. This system isn't restricted to just IT equipment; it encompasses a wide range of assets, including any Plant, Property, or Machinery. It allows for the efficient collection of all maintenance and financial data, with the added benefit of being able to customize the database schema to suit specific needs. Integrated workflows facilitate the processes of installation, maintenance, transfer, and decommissioning of assets. Additionally, the inventory management feature enables tracking of items across various locations along with effective stock management. The Asset Mobile app is also available for scanning labels and conducting stock takes. The module includes built-in depreciation features and can easily integrate with your existing accounting system.
Change Management
The Canfigure Service Desk module is designed with ITIL standards in mind. When used alongside the Canfigure CMDB and Change Management, it offers a comprehensive IT Service Management (ITSM) solution. Its template-driven methodology allows for the creation of customized forms and workflows tailored to various types of tickets, such as Problem Management, Service Request approvals, and automatic ticket routing to appropriate support teams. The relationship features provided by the integrated CMDB facilitate connections between incidents and Configuration Items, including associated Requests for Change (RFCs), Tasks, and Personnel. Service Levels can be tracked in accordance with established SLA resolution timelines, enabling the generation of statistics for analyzing Key Performance Indicators (KPIs).
CMDB
The Canfigure Configuration Management Database (CMDB) serves as a comprehensive hub for documenting all asset information and their interconnections. With its robust querying and reporting features, the CMDB can inform you about the location of assets, their current users, and their dependencies. Canfigure comes equipped with ready-to-use support for various IT asset categories, including servers, software, databases, networks, personnel, and physical locations. Additionally, it offers the flexibility to easily adapt and include any asset type and specific attributes as needed. Utilizing its built-in administrative tools, users have the ability to create custom forms, menus, and tailor all elements of the system to their preferences. Data from Excel can be seamlessly imported to quickly fill the database, and APIs are available for automated data integration. Furthermore, you have the option to incorporate integrated Change Management, which facilitates multi-tiered approval processes and notifications for any modifications that impact your infrastructure.
CMMS
Canfigure serves as a robust Computerized Maintenance Management System (CMMS) by leveraging its Asset Management module along with a dedicated mobile application. This system allows users to categorize various asset types and monitor their entire lifecycle, complete with detailed maintenance logs and work order management capabilities. Users can establish a maintenance schedule for assets, complete with automated notifications and the option to initiate specific workflows as needed. Additionally, inventory tracking is enhanced with features such as barcode scanning and the ability to generate labels for spare parts. The system also enables users to easily check in and out items like tools or electronic devices. The accompanying mobile application offers convenient remote access to a majority of asset management tasks, including the ability to submit work orders and upload images.
Fixed Asset Management
The Canfigure Asset Management Module offers comprehensive features for managing the entire life-cycle of fixed assets and inventory. This system is not restricted to IT equipment and can encompass various types of assets, including Plant, Property, and Machinery. It allows for the collection of all maintenance-related information as well as financial data, and provides the flexibility to expand the database schema as needed. Integrated workflows facilitate the processes of installation, maintenance, transfer, and decommissioning of assets. The inventory management feature enables tracking of items across various locations while overseeing stock levels. Our Asset Mobile application allows users to scan labels and conduct stock counts efficiently. Additionally, the module includes built-in depreciation functions and the option to connect with your existing accounting software.
Help Desk
The Canfigure Service Desk module is designed in alignment with ITIL standards. When paired with Canfigure's Configuration Management Database (CMDB) and Change Management, it creates a comprehensive IT Service Management (ITSM) solution. Utilizing a template-driven strategy, it offers the flexibility to create customized forms and workflows tailored to various Ticket categories, such as Problem Management, Service Request authorizations, and automatic ticket routing to the appropriate support teams. The robust relationship features of the integrated CMDB facilitate connections between incidents and Configuration Items, encompassing associated Requests for Change (RFC), Tasks, and Personnel. Service Level Agreements (SLAs) can be tracked based on established resolution timelines, enabling the generation of statistics for analyzing Key Performance Indicators (KPIs).
Inventory Management
The Canfigure Asset Management Module offers a comprehensive suite of features designed for the effective management of fixed assets and inventory throughout their entire life cycle. This module accommodates a wide range of assets beyond just IT equipment, including various types of Plant, Property, and Machinery. It allows for the detailed recording of all maintenance activities and associated financial information, with the added option to customize the database structure to suit specific needs. Integrated workflows facilitate the processes of installation, maintenance, transfer, and decommissioning of assets seamlessly. Additionally, the inventory management feature enables the tracking of items across various locations, enhancing stock management capabilities. Users can utilize the Asset Mobile app to scan labels and conduct stocktaking efficiently. The module also includes built-in depreciation functionality and offers the possibility to connect with your existing accounting system for streamlined financial management.
Issue Tracking
The Canfigure Service Desk module is designed based on ITIL guidelines. When paired with the Canfigure Configuration Management Database (CMDB) and Change Management components, it creates a comprehensive IT Service Management (ITSM) solution. Its template-driven methodology allows for the creation of tailored forms and workflows for various ticket types, such as Problem Management, Service Request approvals, and automatic ticket routing to appropriate support teams. The relationship functionality within the CMDB facilitates connections between incidents and Configuration Items, encompassing associated Requests for Change (RFCs), Tasks, and personnel. Service Level Agreements (SLAs) can be tracked based on established resolution times, enabling the generation of statistics for analysis of Key Performance Indicators (KPIs).
IT Asset Management
The Canfigure Asset Management Module offers comprehensive features for managing the entire lifecycle of fixed assets and inventory. This system is versatile, accommodating not only IT equipment but also encompassing various types of Plant, Property, and Machinery. It enables the collection of all maintenance data and financial information, with the option to customize the database schema further. Integrated workflows facilitate the processes of installation, maintenance, transfer, and decommissioning of assets. The inventory management functionality allows for the tracking of items across various locations, including stock management capabilities. Additionally, our Asset Mobile app enables users to scan labels and conduct stock takes efficiently. It also includes built-in depreciation features and the possibility to connect with your accounting software.
IT Management
IT Service
The template-driven methodology facilitates the creation of tailored forms and workflows for various Ticket categories, such as Problem Management, Service Request approvals, and automatic ticket distribution to appropriate support teams. The relationship functionality offered by the foundational CMDB permits connections between incidents and Configuration Items, encompassing associated RFCs, Tasks, and personnel. Service Levels can be tracked based on established SLA resolution timelines, generating data for analysis of Key Performance Indicators.
ITSM
The Canfigure Service Desk module is designed following the guidelines of ITIL methodology. When paired with the Canfigure Configuration Management Database (CMDB) and Change Management processes, it creates a comprehensive IT Service Management (ITSM) solution. Utilizing a template-driven strategy, the system supports the creation of tailored forms and workflows for various ticket categories, such as Problem Management, Service Request approvals, and the automatic assignment of tickets to relevant support teams. The relational capabilities offered by the CMDB enable connections between incidents and Configuration Items, including associated Requests for Change (RFC), Tasks, and personnel. Service Levels can be tracked in accordance with established SLA resolution timelines, facilitating the generation of statistics for analyzing Key Performance Indicators (KPIs).
Service Desk
The Canfigure Service Desk module is designed with ITIL methodologies in mind. When it is integrated with the Canfigure CMDB and Change Management, it creates a comprehensive IT Service Management (ITSM) solution. Utilizing a template-driven system, it allows for the creation of tailored forms and workflows for various types of tickets, such as Problem Management, Service Request approvals, and automated ticket routing to appropriate support teams. The underlying CMDB's relationship functionality enables connections between incidents and Configuration Items, as well as linking them to associated Requests for Change (RFC), Tasks, and personnel. Service Levels can be tracked in accordance with established SLA resolution timelines, facilitating the generation of data for Key Performance Indicator (KPI) assessments.