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What is tralumaXpress?

The cloud-based Transport Management System (TMS) is designed with the needs of small to medium-sized transport, express delivery, courier, and moving companies in mind. Users can easily generate an order and work slip in just a few steps, and they have the flexibility to include additional services at set prices along with the ability to provide discounts. These documents can then be conveniently sent to customers via email, and this functionality is part of our relocation software and TMS, offered completely free without any need for payment details or contracts. A vital feature of our platform is the graphical planning board, which aids in the effective scheduling of staff, equipment, and vehicles, while also providing information on travel durations, deployment times, and return estimates. In addition, users will have access to comprehensive insights regarding order specifics, processing stages, capacity, route mapping, and overall efficiency, making it a fully integrated transport management solution. Our TMS ultimately strives to simplify operations and improve productivity for transport companies, ensuring they can focus on delivering exceptional service to their clients. By incorporating advanced tools and user-friendly interfaces, we aim to revolutionize the way transport businesses operate.

What is SupportSync?

Our RMA software is tailored specifically for small and medium-sized businesses, enabling them to manage product returns efficiently while ensuring a focus on customer satisfaction. This tool allows you to track returns, easily access customer service histories, and gather important insights regarding the reasons for product returns as well as performance metrics of your team. It serves as a comprehensive solution that integrates returns tracking, parts requests, testing, reporting, and customer data, giving you a holistic overview of your returns management. You will have real-time visibility into the status of your return processes, helping both you and your customers stay informed. As your team carries out their duties, returns transition smoothly to the next stage, keeping customers updated throughout the entire process. The transparency of the return workflow is preserved for all parties involved, fostering trust and clarity. In addition, you can create in-depth reports on various elements such as testing, cases, returns, parts requests, shipping, and user interactions. By applying filters based on specific criteria like date ranges and product categories, you can pinpoint the precise information necessary for well-informed decision-making. Furthermore, this software significantly boosts operational efficiency, which in turn enhances customer experiences and satisfaction. It ultimately positions your business to respond more effectively to customer needs and improve overall service quality.

Media

Media

Integrations Supported

Zendesk

Integrations Supported

Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$24.99 per month
Free Trial Offered?
Free Version

Pricing Information

$29.50 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Traluma

Date Founded

2014

Company Location

Germany

Company Website

www.tralumaxpress.com

Company Facts

Organization Name

SupportSync

Date Founded

2015

Company Location

United States

Company Website

www.supportsync.com

Categories and Features

Moving

Billing & Invoicing
Claims Management
Customer Management
Dispatch Management
Employee Management
Fleet Management
International Moves
Interstate Moves
Job Management
LTL / Shared Truckload
Lead Management
Local Moves
Military / GSA Moves
Quotes / Estimates
Storage Management
Work Order Management

Transportation Management

Billing & Invoicing
Carrier Management
Customer Management
Dispatch Management
Driver Management
Fleet / Equipment Management
Load Management
Order Management
Quotes / Estimates
Routing
Scheduling
Shipment Management

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Inventory Management

Alerts/Notifications
Barcoding / RFID
Forecasting
Inventory Optimization
Kitting
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management
Warehouse Management

Retail Management

CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce

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