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What is trustMinder?

trustMinder is a cutting-edge, cloud-driven solution aimed at capturing the Voice of the Customer, allowing both brands and governmental entities to effectively evaluate their customer experience. The significance of trust in retaining customers is paramount; when trust diminishes, customers are likely to explore other options. With trustMinder, you have the capability to consistently monitor and cultivate that trust, keeping you in sync with customer experiences at all times. By leveraging sophisticated methods to collect and analyze feedback, trustMinder converts traditional surveys into valuable insights that can inform key business strategies. Feedback can be collected from various channels, transforming it into actionable plans that enhance customer relations. Utilizing real-time text analytics and machine learning, you are equipped to quickly identify the factors influencing your customer experience ratings. Furthermore, you can create dynamic reports that not only depict customer experience metrics but also link them to business performance and operational data. This proactive approach allows for the immediate identification and resolution of customer issues, nurturing a more agile and responsive interaction with your clientele. In the end, trustMinder empowers you to forge a deeper connection with your customers by placing their trust and satisfaction at the forefront of your business endeavors, ultimately leading to enhanced loyalty and engagement.

What is Verint Digital Feedback?

Verint Digital Feedback allows businesses to harness the Voice of the Customer, enabling quicker and more informed decision-making. By providing customers with a platform to express their experiences in a way that suits them, organizations can gather comprehensive insights regarding their feedback. Utilizing sophisticated analytics, businesses can implement targeted and timely responses to enhance customer experiences. This leads to a notable improvement in the consistency and quality of customer interactions, ultimately benefiting the overall business performance. For over ten years, Verint Digital Feedback has maintained its position as a frontrunner in the customer experience sector, earning the trust of numerous top-tier companies globally. These organizations depend on Verint to transform the Voice of the Customer into a distinct competitive edge. The intuitive [+] feedback feature encourages customers to share their thoughts, while our robust Software-as-a-Service platform equips businesses with the necessary insights and tools to act promptly on customer feedback, ensuring their needs are prioritized. By continually innovating and adapting, Verint remains committed to elevating customer experiences across various industries.

Media

Media

Integrations Supported

Contentsquare
Minitab Statistical Software

Integrations Supported

Contentsquare
Minitab Statistical Software

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

trustMinder

Company Website

trust-minder.com

Company Facts

Organization Name

Verint

Date Founded

1994

Company Location

United States

Company Website

www.verint.com/experience-management/digital-feedback/

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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