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What is uEngage?

Contactless ordering is revolutionizing the dining experience by allowing restaurants to establish an online presence and receive orders directly from customers. This feature is accessible to various food and beverage establishments, including fine dining, quick service restaurants, and cloud kitchens, among others. Utilizing QR codes and unique URLs, businesses can streamline online ordering processes while also incorporating loyalty wallets and promotional codes. Menu management is made easy with options to create distinct menus for dine-in, delivery, and pick-up services. Customers benefit from mobile authentication via OTP, ensuring secure transactions, and operators can manage promotional banners and digital payments effortlessly. Rider management and in-depth analytics empower store owners to optimize operations and enhance customer satisfaction through real-time feedback and comprehensive data insights. Various order types can be accommodated, including seamless home delivery options and in-store interactions, where patrons can place orders by scanning QR codes at the restaurant. Additionally, takeout services allow customers to conveniently order meals for pickup, while in-car ordering facilitates curbside delivery by enabling customers to submit their vehicle details. The loyalty wallet feature encourages repeat business by allowing establishments to create tailored promotions, such as flat discounts, percentage-based discounts, and cashback offers, ultimately enriching the customer experience further. This comprehensive ordering system not only enhances convenience but also fosters customer engagement and loyalty across diverse dining scenarios.

What is Kayana WhatsApp Ordering?

Kayana WhatsApp Ordering, also referred to as AskKay, is a groundbreaking cloud-based solution designed specifically for restaurants, cafés, takeaways, and various hospitality establishments. This platform allows patrons to browse the menu, select their preferred items, and place orders for delivery, collection, takeaway, or in-house dining, all while sending a user-friendly checkout link through WhatsApp to simplify payment without requiring extra applications or account setups. An AI-powered order assistant takes care of customer questions, helps in assembling the order basket, offers details about menu options, and can suggest additional items to elevate the dining experience. Businesses can easily link this service with Kayana EPOS, which ensures menus and pricing are kept up-to-date automatically and that incoming orders are processed smoothly through their current point-of-sale systems. Furthermore, operators can personalize order types, create QR-code access points, and assign specific WhatsApp numbers for their business, while customers receive timely updates regarding their order status through chat notifications. This innovative service is designed for those in the hospitality industry who want to optimize direct orders and enhance customer interactions via WhatsApp, effectively complementing their traditional in-store operations. By adopting such a system, businesses can not only improve customer convenience but also create a more interactive and enjoyable dining experience, ultimately leading to increased customer satisfaction and loyalty.

Media

Media

Integrations Supported

Dunzo
Petpooja

Integrations Supported

WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

₹1000 per month
Free Trial Offered?

Pricing Information

1.25% + £0.10/order
No setup fee, monthly subscription or contract. UK debit and credit cards incur a processing fee of 1.25% + £0.10 per paid order; other cards incur 2.75% + £0.20 per order. An optional EPOS pack costs £300 one time.

Supported Platforms

SaaS
Android
iPhone

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

uEngage

Date Founded

2018

Company Location

India

Company Website

www.uengage.in

Company Facts

Organization Name

Kayana for Business

Date Founded

2021

Company Location

United Kingdom

Company Website

kayanaforbusiness.com/uk/products/whatsapp-ordering/

Categories and Features

Online Ordering

Menu / Product View
Mobile Ordering
Push Notifications
Reporting / Analytics
Rewards / Loyalty Program
Secure Payment Processing
Store Locator
White-Label

Categories and Features

Online Ordering

Not specified

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