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What is unSurvey?

unSurvey is a cutting-edge conversational AI solution designed to optimize and automate interactions throughout the entire process. Its robust scalability allows it to manage a vast number of conversations while delivering human-like, AI-driven interviews and analyses. You can obtain actionable insights from customers in just a few hours, eliminating the lengthy wait for traditional results. By simply articulating your conversation in common language, our AI can generate a customized flow tailored to your needs. Users can easily drag and drop topics and utilize natural language to integrate logic seamlessly. The platform facilitates dynamic exchanges through voice, video, and text, supporting over 50 languages. Users benefit from raw transcripts, summaries, and keyword identification, ensuring a thorough understanding of the discussions. You have the option to either listen to or read complete transcripts or swiftly access key summaries and highlights. Additionally, unSurvey provides conversational insights with deep-linked citations for straightforward reference. Real-time reports merge qualitative and quantitative data for comprehensive analysis, allowing for structured data extraction and visualization. You can download neatly organized data automatically generated from each interaction along with pre-built visual representations. Access controls and invitation flows are also available to effectively manage participation. With unSurvey, you can revolutionize your conversation automation and unlock profound insights like never before, ultimately transforming your approach to customer interactions.

What is Uniphore?

Enhancing customer interactions through the integration of Conversational AI, Natural Language Processing (NLP), and Robotic Process Automation (RPA) can significantly elevate customer satisfaction while increasing agent efficiency. By implementing an omnichannel, AI-driven intelligent virtual assistant (IVA), businesses can streamline customer engagement and encourage greater self-service and automation across diverse platforms such as IVR, web, and mobile. The U-Self Serve feature effectively redirects routine queries away from expensive human agents by leveraging Conversational AI capabilities. To further bolster customer trust and reduce the risk of fraud in contact centers, it is essential to implement seamless and continuous agent verification using voiceprints. Additionally, consistently monitoring agent identification throughout their shifts and providing real-time alerts to supervisors in case of any discrepancies is vital for maintaining security. Utilizing AI-powered, real-time call transcription not only aids in delivering in-call notifications and support but also automates the agent's after-call work (ACW) summaries and dispositions, resulting in improved agent productivity and a notable decrease in time spent on ACW tasks. Consequently, this streamlined method enhances the accuracy of records and cultivates a more efficient and effective service environment, ultimately leading to a more satisfying experience for customers. By embracing these advanced technologies, organizations can create a robust framework that promotes both customer engagement and operational excellence.

Media

Media

Integrations Supported

Asana
Axis LMS
Behavioral Signals
Figma
Gmail
Intercom
Jira
QEval
Salesforce
Shopify
Slack
WhatsApp
Zapier
Zoom
ZoomInfo GTM Studio

Integrations Supported

Asana
Axis LMS
Behavioral Signals
Figma
Gmail
Intercom
Jira
QEval
Salesforce
Shopify
Slack
WhatsApp
Zapier
Zoom
ZoomInfo GTM Studio

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

unSurvey

Date Founded

2024

Company Location

United States

Company Website

unsurvey.ai/

Company Facts

Organization Name

Uniphore

Company Location

India

Company Website

www.uniphore.com

Categories and Features

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

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