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What is vBrowse?

Online customer journeys often face disruptions when users are unable to resolve their questions or problems on their own, which can lead to either seeking help from support channels or abandoning the process altogether. Such interruptions can generate frustration for customers as they struggle to navigate multiple steps and platforms to achieve their goals, while simultaneously creating operational inefficiencies for businesses that may result in lost sales, higher costs, rushed compliance practices, and a gradual erosion of brand trust. To address these challenges, vBrowse introduces a state-of-the-art co-browsing solution that provides timely and targeted human assistance to users during their online experience, acting as a reliable safety net throughout their self-service journey. As a result, customers can enjoy a streamlined experience across their chosen channels, blending the personal attention of face-to-face support with the convenience and affordability of digital services. This forward-thinking method not only boosts customer satisfaction but also fosters long-term brand loyalty, ultimately benefiting both the users and the businesses. By ensuring that help is readily available when needed, vBrowse enhances the overall online experience and promotes a more engaged customer base.

What is CXInfinity?

Companies that thrive in delivering an omnichannel experience successfully retain 89% of their customers. By initiating real-time conversations with clients in their preferred environments, businesses can significantly improve the customer journey, which contributes to a more favorable brand image and enhanced customer loyalty. Astonishingly, when consumers' concerns are resolved on the first attempt, 99% of them remain loyal to the brand. To transform the customer experience, it is essential to provide representatives with a Unified Agent Workspace along with powerful tools. This setup allows agents to anticipate customer intentions even as they type, enabling them to offer prompt assistance. Moreover, utilizing a library of pre-defined answers for common inquiries greatly minimizes the time agents dedicate to each request. Agents can also take notes during interactions for future reference, ensuring continuity in service. Organizing conversations with multiple tags makes retrieval straightforward, and wrapping up discussions with concise summary calls enhances efficiency. It is vital to guarantee that no customer is left waiting for assistance, which can have a detrimental effect on satisfaction. To keep the pipeline flowing, continue to generate leads regardless of whether your agents are online or offline. By making past interaction data readily accessible on a single screen, conversion rates can be improved while simplifying the overall process. This holistic strategy not only fosters a smooth experience for agents but also enriches the customer journey, ultimately leading to a more effective service model.

Media

Media

Integrations Supported

Avaya Cloud Office
Cisco AnyConnect
EpicCare EMR
FIS Telephone Banking
Facebook
Fiserv
Genesys Cloud CX
Microsoft Dynamics 365
Oracle Cloud Infrastructure
SAP Cloud Platform
Salesforce
ServiceNow
Sugar Connect
WhatsApp
X (Twitter)
Zendesk

Integrations Supported

Avaya Cloud Office
Cisco AnyConnect
EpicCare EMR
FIS Telephone Banking
Facebook
Fiserv
Genesys Cloud CX
Microsoft Dynamics 365
Oracle Cloud Infrastructure
SAP Cloud Platform
Salesforce
ServiceNow
Sugar Connect
WhatsApp
X (Twitter)
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Vizolution

Date Founded

2013

Company Location

United Kingdom

Company Website

www.vizolution.com/digital-products/vbrowse/

Company Facts

Organization Name

NovelVox

Date Founded

2008

Company Location

United States

Company Website

www.cxinfinity.com/features/

Categories and Features

Categories and Features

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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