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What is vBrowse?

Online customer journeys often face disruptions when users are unable to resolve their questions or problems on their own, which can lead to either seeking help from support channels or abandoning the process altogether. Such interruptions can generate frustration for customers as they struggle to navigate multiple steps and platforms to achieve their goals, while simultaneously creating operational inefficiencies for businesses that may result in lost sales, higher costs, rushed compliance practices, and a gradual erosion of brand trust. To address these challenges, vBrowse introduces a state-of-the-art co-browsing solution that provides timely and targeted human assistance to users during their online experience, acting as a reliable safety net throughout their self-service journey. As a result, customers can enjoy a streamlined experience across their chosen channels, blending the personal attention of face-to-face support with the convenience and affordability of digital services. This forward-thinking method not only boosts customer satisfaction but also fosters long-term brand loyalty, ultimately benefiting both the users and the businesses. By ensuring that help is readily available when needed, vBrowse enhances the overall online experience and promotes a more engaged customer base.

What is Cardina?

Cardina operates as an engaging customer interaction platform designed to elevate both support and sales exchanges by offering real-time visual assistance right on users' screens without requiring downloads or links for meetings. Utilizing its pioneering co-browsing technology, agents are able to observe, annotate, and in some cases, take control of customers' screens, resulting in faster problem-solving and improved customer satisfaction. The platform seamlessly integrates with existing tools and boasts features like session recording, enhanced security through data masking, and compatibility across multiple devices and web technologies. Endorsed by leading customer experience teams, it has demonstrated a remarkable ability to reduce handle times by up to 41% and boost first-contact resolutions by 47%. Moreover, Cardina offers a variety of flexible pricing structures to suit businesses ranging from startups to large corporations. In summary, Cardina is dedicated to revolutionizing customer interactions into smooth experiences that promote enduring relationships while continuously expanding its offerings to meet diverse customer needs.

Media

Media

Integrations Supported

Amazon S3
Genesys Cloud CX
Google Cloud Platform
Intercom
Microsoft Teams
Salesforce
Sentry
Slack
Twilio
Zendesk

Integrations Supported

Amazon S3
Genesys Cloud CX
Google Cloud Platform
Intercom
Microsoft Teams
Salesforce
Sentry
Slack
Twilio
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$69 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Vizolution

Date Founded

2013

Company Location

United Kingdom

Company Website

www.vizolution.com/digital-products/vbrowse/

Company Facts

Organization Name

Caldera Labs

Company Location

United States

Company Website

cardina.com

Categories and Features

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Screen Sharing

Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing
Presenter Control Management
Remote Control
Screen Capture
Screen Mirroring
Screen Recording

Session Replay

Eye Tracking
Form Analytics
Heatmaps
Mouse Tracking
Optimization Tools
Session Recording
Surveys
User Experience Analysis
User Feedback
Visitor Segmentation

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