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What is xMatters?

xMatters functions as an intelligent communication platform designed to optimize essential business processes, especially in the realms of IT operations, DevOps, and major incident management. Trusted by over 1000 global organizations, xMatters delivers sophisticated communication tools that enhance IT management efficiency, guarantee business continuity, promote employee engagement, and elevate customer interactions. The platform is distinguished by its remarkable reliability and innovative features, proving itself to be an essential asset for contemporary businesses. Additionally, its functionalities are regularly updated to adapt to the ever-evolving demands of organizations in today's fast-paced landscape, ensuring that users are always equipped with the latest advancements in communication technology.

What is Rootly?

Rootly is the modern, AI-driven incident management solution purpose-built for fast-moving engineering teams that prioritize reliability. It unifies on-call scheduling, automated incident workflows, AI root cause analysis, and post-incident retrospectives in a single, intuitive platform. Rootly integrates deeply with communication and collaboration tools like Slack, Teams, Jira, and Zoom, allowing responders to act, coordinate, and resolve issues without ever leaving their workspace. Its AI SRE engine not only diagnoses problems but also generates contextual suggestions, helping teams troubleshoot and restore services faster—often before full escalation. With automated data collection and report generation, Rootly eliminates the administrative burden traditionally associated with incident response. The platform also delivers AI-generated retrospectives, complete with timelines, action items, and Jira syncs, making continuous improvement effortless. Engineers benefit from human-centered design that prioritizes usability, context awareness, and prevention. Scalable and extensible by design, Rootly connects easily through APIs, Terraform providers, and custom integrations for complex environments. Its proven results—faster resolutions, reduced on-call fatigue, and measurable ROI—make it a trusted choice for companies like Webflow, Dropbox, Nvidia, and Tripadvisor. Altogether, Rootly empowers teams to prevent incidents, respond with confidence, and build a culture of reliability that scales with their growth.

Media

Media

Integrations Supported

Confluence
Cortex
Jira
New Relic
Okta
PagerDuty
ServiceNow
Slack
X (Twitter)
Zendesk
Datadog
Dynatrace
Google Calendar
Jira Work Management
Microsoft Azure
N-able Take Control
Nobl9
Notion
Opsgenie
Trello

Integrations Supported

Confluence
Cortex
Jira
New Relic
Okta
PagerDuty
ServiceNow
Slack
X (Twitter)
Zendesk
Datadog
Dynatrace
Google Calendar
Jira Work Management
Microsoft Azure
N-able Take Control
Nobl9
Notion
Opsgenie
Trello

API Availability

Has API

API Availability

Has API

Pricing Information

$9 per user per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Everbridge

Date Founded

2002

Company Location

United States

Company Website

www.xmatters.com

Company Facts

Organization Name

Rootly

Date Founded

2020

Company Location

United States

Company Website

rootly.com

Categories and Features

Business Continuity

Backup Log
Backup Scheduling
Compression
Continuous Backup
Encryption
Incremental Backup
Local Server Options
Multiple System Support
Remote Server Options
Secure Data Storage
Web Access / Restoration

Data Recovery

Web Access / Restoration
Backup Log
Backup Scheduling
Compression
Continuous Backup
Encryption
Incremental Backup
Local Server Options
Multiple System Support
Remote Server Options
Secure Data Storage

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

Incident Response

Attack Behavior Analytics
Automated Remediation
Compliance Reporting
Forensic Data Retention
Incident Alerting
Incident Database
Incident Logs
Incident Reporting
Privacy Breach Reporting
SIEM Data Ingestion / Correlation
SLA Tracking / Management
Security Orchestration
Threat Intelligence
Timeline Analysis
Workflow Automation
Workflow Management

IT Alerting

Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Website Monitoring

Availability Testing
Event Logs
Event-Based Notifications
FTP Monitoring
Mail Server Monitoring
Maintenance Scheduling
Performance Metrics
Real Time Monitoring
Transaction Monitoring
Uptime Reporting

Categories and Features

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

Incident Response

Attack Behavior Analytics
Automated Remediation
Compliance Reporting
Forensic Data Retention
Incident Alerting
Incident Database
Incident Logs
Incident Reporting
Privacy Breach Reporting
SIEM Data Ingestion / Correlation
SLA Tracking / Management
Security Orchestration
Threat Intelligence
Timeline Analysis
Workflow Automation
Workflow Management

IT Alerting

Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications

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