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What is xtype?

Xtype significantly boosts the ServiceNow platform teams' abilities by accelerating innovation, effectively managing several instances, reducing backlogs, ensuring compliance, and lowering operational risks. This groundbreaking solution revolutionizes the backup and restoration procedures for ServiceNow instances, drastically reducing the time required for preparation while enhancing accuracy through its automated detection of backup and restoration requirements. With xtype, users experience unparalleled insight into their ServiceNow environment, as it provides a dynamic, shared perspective of backup and restoration plans that encourages real-time collaboration and keeps everyone updated on current tasks. This synergy among team members cultivates a collaborative environment and enhances overall efficiency in managing duties and monitoring clone statuses. Moreover, xtype features a specialized visibility tool that simplifies the management of multiple instances within the ServiceNow ecosystem, allowing users to swiftly identify and rectify any version inconsistencies in mere minutes. By optimizing these essential processes, xtype not only improves operational efficiency but also empowers teams to concentrate on more strategic endeavors, ultimately leading to greater organizational success. This transformation enables teams to work more cohesively, enhancing their ability to drive meaningful change within their organizations.

What is ciopulse?

Ciopulse is distinguished as the only customer feedback platform fundamentally based on Net Promoter principles, specifically designed for IT service management. In contrast to traditional satisfaction surveys that often produce generic ratings and low response rates hovering around 5 percent, ciopulse utilizes NPS micro-surveys that are triggered immediately following ticket resolution. This platform integrates effortlessly with widely-used tools such as ServiceNow, Zendesk, Jira Service Management, BMC Remedy, and Freshservice. With an array of features readily available, ciopulse provides NPS trend dashboards organized by teams and agents, along with productivity metrics highlighted through lost minutes and comparative analyses that evaluate internal IT services alongside managed service providers. Furthermore, PulseAI smartly identifies themes from open-text feedback, greatly enriching the interpretation of customer sentiments. As a recognized ServiceNow Select Partner, ciopulse features a certified Store app that ensures an efficient installation experience, automatic updates, and maintains data security within the customer’s ServiceNow environment. This strategic partnership with ServiceNow not only optimizes the user experience but also instills confidence in organizations aiming for impactful feedback solutions. Overall, ciopulse stands out as a comprehensive tool that not only captures valuable customer insights but also enhances service management effectively.

Media

Media

No images available

Integrations Supported

ServiceNow
Kyndryl Data Center Services
Microsoft 365
SAP Cloud Platform
SAS Analytics Pro

Integrations Supported

ServiceNow
BMC Helix
Freshservice
Jira Service Management
Zendesk

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Contact for pricing

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Not specified

Company Facts

Organization Name

xtype

Company Location

United States

Company Website

www.xtype.io

Company Facts

Organization Name

ciopulse

Date Founded

2013

Company Location

Australia

Company Website

www.cio-pulse.com

Categories and Features

Continuous Delivery

Not specified

DevOps

Not specified

Release Management

Not specified

Software Deployment

Not specified

Categories and Features

Customer Feedback

Not specified

NPS

Not specified

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