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Ratings and Reviews 0 Ratings
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What is xtype?
Xtype significantly boosts the ServiceNow platform teams' abilities by accelerating innovation, effectively managing several instances, reducing backlogs, ensuring compliance, and lowering operational risks. This groundbreaking solution revolutionizes the backup and restoration procedures for ServiceNow instances, drastically reducing the time required for preparation while enhancing accuracy through its automated detection of backup and restoration requirements. With xtype, users experience unparalleled insight into their ServiceNow environment, as it provides a dynamic, shared perspective of backup and restoration plans that encourages real-time collaboration and keeps everyone updated on current tasks. This synergy among team members cultivates a collaborative environment and enhances overall efficiency in managing duties and monitoring clone statuses. Moreover, xtype features a specialized visibility tool that simplifies the management of multiple instances within the ServiceNow ecosystem, allowing users to swiftly identify and rectify any version inconsistencies in mere minutes. By optimizing these essential processes, xtype not only improves operational efficiency but also empowers teams to concentrate on more strategic endeavors, ultimately leading to greater organizational success. This transformation enables teams to work more cohesively, enhancing their ability to drive meaningful change within their organizations.
What is ciopulse?
Ciopulse is distinguished as the only customer feedback platform fundamentally based on Net Promoter principles, specifically designed for IT service management. In contrast to traditional satisfaction surveys that often produce generic ratings and low response rates hovering around 5 percent, ciopulse utilizes NPS micro-surveys that are triggered immediately following ticket resolution. This platform integrates effortlessly with widely-used tools such as ServiceNow, Zendesk, Jira Service Management, BMC Remedy, and Freshservice. With an array of features readily available, ciopulse provides NPS trend dashboards organized by teams and agents, along with productivity metrics highlighted through lost minutes and comparative analyses that evaluate internal IT services alongside managed service providers. Furthermore, PulseAI smartly identifies themes from open-text feedback, greatly enriching the interpretation of customer sentiments. As a recognized ServiceNow Select Partner, ciopulse features a certified Store app that ensures an efficient installation experience, automatic updates, and maintains data security within the customer’s ServiceNow environment. This strategic partnership with ServiceNow not only optimizes the user experience but also instills confidence in organizations aiming for impactful feedback solutions. Overall, ciopulse stands out as a comprehensive tool that not only captures valuable customer insights but also enhances service management effectively.
Media
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Integrations Supported
ServiceNow
BMC Helix
Freshservice
Jira Service Management
Kyndryl Data Center Services
Microsoft 365
SAP Cloud Platform
SAS Analytics Pro
Zendesk
Integrations Supported
ServiceNow
BMC Helix
Freshservice
Jira Service Management
Kyndryl Data Center Services
Microsoft 365
SAP Cloud Platform
SAS Analytics Pro
Zendesk
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
xtype
Company Location
United States
Company Website
www.xtype.io
Company Facts
Organization Name
ciopulse
Date Founded
2013
Company Location
Australia
Company Website
www.cio-pulse.com
Categories and Features
Continuous Delivery
Application Lifecycle Management
Application Release Automation
Build Automation
Build Log
Change Management
Configuration Management
Continuous Deployment
Continuous Integration
Feature Toggles / Feature Flags
Quality Management
Testing Management
Continuous Integration
Build Log
Change Management
Configuration Management
Continuous Delivery
Continuous Deployment
Debugging
Permission Management
Quality Assurance Management
Testing Management
DevOps
Approval Workflow
Dashboard
KPIs
Policy Management
Portfolio Management
Prioritization
Release Management
Timeline Management
Troubleshooting Reports
Categories and Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Popular Alternatives
Popular Alternatives
No Alternatives