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What is Botsonic?
Botsonic evaluates your website, documentation, and help center to independently handle 70% of customer queries while streamlining engagement, support, sales, and other operations.
By leveraging your data, you can quickly respond to 70% of user inquiries with precise and verified answers, delivering an authentic customer experience in over 50 languages on various platforms.
The process of uploading your information, training your AI assistant, and customizing its tone to align with your brand's voice is straightforward, allowing for integration into your website in under five minutes, thereby enhancing efficiency and ease of use.
This capability not only saves time but also improves customer satisfaction by providing immediate and reliable responses.
Integrations Supported
Freshdesk
Zendesk
Ameyo by Exotel
Avaya Experience Platform
Cisco Unified Contact Center
Facebook Messenger
Genesys Cloud CX
HubSpot Customer Platform
Jira Service Management
Magento
Integrations Supported
Freshdesk
Zendesk
Ameyo by Exotel
Avaya Experience Platform
Cisco Unified Contact Center
Facebook Messenger
Genesys Cloud CX
HubSpot Customer Platform
Jira Service Management
Magento
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$16 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Bitonic Technology Labs
Date Founded
2016
Company Location
San Mateo, California
Company Website
yellow.ai/
Company Facts
Organization Name
Writesonic
Date Founded
2020
Company Location
United States
Company Website
botsonic.com
Categories and Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Employee Engagement
Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Categories and Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant