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What is Yellow.ai?

Yellow.ai stands out as a robust Conversational AI platform designed for enterprises, enabling businesses to realize their full potential on a large scale. With a strong presence in over 85 countries and a client base exceeding 1,000 companies, notable clients include Domino's, Sephora, Hyundai, Biogen International, Edelweiss Broking, Siemens Limited, Waste Connections, American Bureau of Shipping, and MG Motors. The platform utilizes Dynamic AI agents to facilitate human-like interactions, enhancing customer satisfaction and driving employee engagement through its user-friendly no-code/low-code interface. Furthermore, the company has successfully secured more than $102 million in funding from prestigious investors and maintains a global footprint with offices in six nations. As a leader in the AI space, Yellow.ai continues to innovate, ensuring businesses can effectively adapt to the evolving landscape of customer interactions.

What is Brainwave?

In Summary: Brainwave revolutionizes customer service by automating responses and handling more than 70% of inquiries with ease. Our innovative solution streamlines text-based interactions and automates various actions. ❌ Challenge Support requests can easily become unmanageable, especially for companies in B2C/B2B SaaS, e-Commerce, Marketplaces, and FinTech sectors. You may find yourself inundated with an increasing volume of support tickets. Current bots, like those offered by Intercom or Zendesk, typically resolve only 30% of queries, despite significant training efforts. This inefficient process can be both time-consuming and expensive, often resulting in customer dissatisfaction and potential loss of clients. ✨ Our Approach Introducing Our Automated Answering Bot - Enhances the productivity of your bot by two to three times, boosting issue containment rates to between 70% and 90%, all by leveraging insights from your FAQs and website content. - Delivers precise responses to guarantee customer satisfaction and engagement. - Our technology surpasses basic search functionalities found in traditional GPT models, as it not only automates and executes tasks but also gathers data such as lead generation and meeting scheduling, ultimately streamlining your customer service operations.

Media

Media

Integrations Supported

Ameyo by Exotel
Avaya Aura
Avaya Experience Platform
Capillary Engage+
Facebook Messenger
Freshchat
Freshdesk
HubSpot CRM
HubSpot Customer Platform
Jira Service Management
Kroto
LINE
Microsoft Teams
SAP SuccessFactors
Salesforce
Slack
Telegram
VoiceX
WooCommerce
Zendesk

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$49/month
1,000,000 characters/chatbot
2,000 monthly queries
Brainwave branding
3 seats
1 chatbot
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Webinars
Online Training
On-Site Training

Training Options

Online Training

Company Facts

Organization Name

Bitonic Technology Labs

Date Founded

2016

Company Location

San Mateo, California

Company Website

yellow.ai/

Company Facts

Organization Name

Brainwave AI Technologies

Date Founded

2023

Company Location

United Kingdom

Company Website

www.brainwave.so

Categories and Features

Agentic AI

Not specified

AI Agent Builders

Not specified

AI Agents

Not specified

AI Assistants

Not specified

AI Customer Service

Not specified

AI Voice Agents

Not specified

Chatbot

Not specified

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Sentiment Analysis
Speech Recognition
Speech Synthesis

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Not specified

Customer Service

Not specified

Employee Engagement

Benchmarking
Feedback Management
Pulse Surveys

Employee Experience

Not specified

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Voice Bot

Not specified

Categories and Features

AI Customer Service

Not specified

Chatbot

Call to Action
Context and Coherence
Machine Learning
Natural Language Processing
Sentiment Analysis

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