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What is Yellow.ai?

Yellow.ai stands out as a robust Conversational AI platform designed for enterprises, enabling businesses to realize their full potential on a large scale. With a strong presence in over 85 countries and a client base exceeding 1,000 companies, notable clients include Domino's, Sephora, Hyundai, Biogen International, Edelweiss Broking, Siemens Limited, Waste Connections, American Bureau of Shipping, and MG Motors. The platform utilizes Dynamic AI agents to facilitate human-like interactions, enhancing customer satisfaction and driving employee engagement through its user-friendly no-code/low-code interface. Furthermore, the company has successfully secured more than $102 million in funding from prestigious investors and maintains a global footprint with offices in six nations. As a leader in the AI space, Yellow.ai continues to innovate, ensuring businesses can effectively adapt to the evolving landscape of customer interactions.

What is Forrester?

Forrester empowers your organization with crucial insights that enable the implementation of proven best practices, fostering a common language focused on customer value. This approach promotes effective collaboration among teams, which supports the formulation of strategies and the discovery of efficiencies across the organization. It allows leaders to enhance their performance, giving them the confidence to make impactful decisions that lead to sustained growth. In the current complex and unprecedented business landscape, executives face numerous challenges. Forrester Decisions presents a new pathway for business and technology leaders who are looking for guidance in problem-solving, decision-making, and executing actionable strategies to achieve real results. Leaders pursuing substantial growth can leverage this methodology to remain ahead of shifting customer expectations and market dynamics while strategically preparing for the future. Emphasizing a customer-centric approach, Forrester delivers essential research, insights, forecasts, and detailed analyses of technology and service provider landscapes, ensuring that organizations can flourish. By utilizing these valuable resources, businesses can confidently and clearly navigate their obstacles, ultimately leading to greater success and innovation. This comprehensive support is vital for organizations aiming to adapt and thrive in an ever-changing environment.

Media

Media

Integrations Supported

Capillary Engage+
Cisco Unified Contact Center
Dimension Labs
Facebook Messenger
Freshchat
Freshdesk
Google Hangouts
Jira Service Management
LINE
Operata
Salesforce
ServiceNow
Skype
Slack
Telegram
WooCommerce
X (Twitter)
Zalo
Zendesk
Zoho CRM

Integrations Supported

Capillary Engage+
Cisco Unified Contact Center
Dimension Labs
Facebook Messenger
Freshchat
Freshdesk
Google Hangouts
Jira Service Management
LINE
Operata
Salesforce
ServiceNow
Skype
Slack
Telegram
WooCommerce
X (Twitter)
Zalo
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Bitonic Technology Labs

Date Founded

2016

Company Location

San Mateo, California

Company Website

yellow.ai/

Company Facts

Organization Name

Forrester

Date Founded

1983

Company Location

United States

Company Website

www.forrester.com/bold

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Categories and Features

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

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