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What is Yellow.ai?

Yellow.ai stands out as a robust Conversational AI platform designed for enterprises, enabling businesses to realize their full potential on a large scale. With a strong presence in over 85 countries and a client base exceeding 1,000 companies, notable clients include Domino's, Sephora, Hyundai, Biogen International, Edelweiss Broking, Siemens Limited, Waste Connections, American Bureau of Shipping, and MG Motors. The platform utilizes Dynamic AI agents to facilitate human-like interactions, enhancing customer satisfaction and driving employee engagement through its user-friendly no-code/low-code interface. Furthermore, the company has successfully secured more than $102 million in funding from prestigious investors and maintains a global footprint with offices in six nations. As a leader in the AI space, Yellow.ai continues to innovate, ensuring businesses can effectively adapt to the evolving landscape of customer interactions.

What is Uniphore?

Enhancing customer interactions through the integration of Conversational AI, Natural Language Processing (NLP), and Robotic Process Automation (RPA) can significantly elevate customer satisfaction while increasing agent efficiency. By implementing an omnichannel, AI-driven intelligent virtual assistant (IVA), businesses can streamline customer engagement and encourage greater self-service and automation across diverse platforms such as IVR, web, and mobile. The U-Self Serve feature effectively redirects routine queries away from expensive human agents by leveraging Conversational AI capabilities. To further bolster customer trust and reduce the risk of fraud in contact centers, it is essential to implement seamless and continuous agent verification using voiceprints. Additionally, consistently monitoring agent identification throughout their shifts and providing real-time alerts to supervisors in case of any discrepancies is vital for maintaining security. Utilizing AI-powered, real-time call transcription not only aids in delivering in-call notifications and support but also automates the agent's after-call work (ACW) summaries and dispositions, resulting in improved agent productivity and a notable decrease in time spent on ACW tasks. Consequently, this streamlined method enhances the accuracy of records and cultivates a more efficient and effective service environment, ultimately leading to a more satisfying experience for customers. By embracing these advanced technologies, organizations can create a robust framework that promotes both customer engagement and operational excellence.

Media

Media

Integrations Supported

Ameyo by Exotel
Avaya Aura
Capillary Engage+
Cisco Unified Contact Center
Facebook Messenger
Freshchat
Freshdesk
Google Hangouts
Kroto
Shopify
Skype
Telegram
Vin WMS
VoiceX
WhatsApp
WooCommerce
X (Twitter)
Zalo
Zoho CRM

Integrations Supported

QEval

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Bitonic Technology Labs

Date Founded

2016

Company Location

San Mateo, California

Company Website

yellow.ai/

Company Facts

Organization Name

Uniphore

Company Location

India

Company Website

www.uniphore.com

Categories and Features

Agentic AI

Not specified

AI Agent Builders

Not specified

AI Agents

Not specified

AI Assistants

Not specified

AI Customer Service

Not specified

AI Voice Agents

Not specified

Chatbot

Not specified

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Sentiment Analysis
Speech Recognition
Speech Synthesis

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Not specified

Customer Service

Not specified

Employee Engagement

Benchmarking
Feedback Management
Pulse Surveys

Employee Experience

Not specified

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Voice Bot

Not specified

Categories and Features

Chatbot

Not specified

Conversational AI

Not specified

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