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What is zenloop?

Various businesses across diverse sectors can utilize zenloop to gather, categorize, and assess customer feedback obtained from multiple sources. By analyzing this feedback, the experience management platform creates customized strategies aimed at both retaining happy customers and recapturing those who are at risk of leaving. In addition, zenloop assists organizations in pinpointing both growth opportunities and obstacles within the customer journey, enabling them to transform content customers into loyal brand ambassadors while simultaneously reducing potential revenue losses from clients who may churn. Ultimately, this comprehensive approach fosters a more engaged and loyal customer base.

What is Movate?

Movate delivers comprehensive customer clustering solutions that offer profound insights into consumer sentiments, purchasing behaviors, and levels of customer satisfaction, all aimed at enhancing business performance. Additionally, their services encompass Churn Analytics and Customer Experience (CX) enhancements, such as CSAT and NPS metrics, as well as fostering Operational Excellence and improving productivity. Through an AI-driven platform, brands gain an in-depth understanding of customer lifecycles by analyzing and filtering data from a wide range of sources to present actionable insights. This analysis proves invaluable for examining customer churn and purchasing trends, as well as improving customer experience and satisfaction. These insights are now accessible to brands and organizations, empowering them to implement changes across various business areas. Such valuable information is relevant to every aspect of business operations. The platform leverages diverse data sets, including customer satisfaction metrics, support logs, and purchasing patterns based on recency, frequency, and monetary values, ensuring a thorough understanding of customer dynamics. Ultimately, this enables businesses to make informed decisions that drive growth and improve overall customer engagement.

Media

Media

Integrations Supported

BI Book
Circula
Easyflow
Emarsys
Freshdesk
Magento
SOAtest
Salesforce Marketing Cloud
Seven Senders
Shopify
Slack
Spryker
Zapier
Zendesk

Integrations Supported

BI Book
Circula
Easyflow
Emarsys
Freshdesk
Magento
SOAtest
Salesforce Marketing Cloud
Seven Senders
Shopify
Slack
Spryker
Zapier
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

zenloop

Date Founded

2016

Company Location

Germany

Company Website

www.zenloop.com/en/

Company Facts

Organization Name

Movate

Date Founded

1996

Company Location

United States

Company Website

www.movate.com

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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