What is 1Stream?
1Stream emerges as the leading provider of cloud-driven contact center and customer experience (CX) technology throughout Southern Africa. Our renowned omnichannel offering serves businesses of varying sizes, providing them with pay-per-use access to high-quality technology that can be quickly scaled and is readily available as needed. We specialize in distilling complex contact center and CX technologies into simple solutions designed to improve customer satisfaction while effectively controlling costs. With a focus on cloud contact center technology, 1Stream presents solutions that enhance the efficiency, quality, and reliability of contact centers. Our core products include essential routing, recording, and reporting functionalities that are vital for effective contact center management. The incorporation of artificial intelligence has substantially boosted both productivity and customer satisfaction levels in contact centers. By fully embracing these advancements, 1Stream delivers cutting-edge solutions specifically crafted for the contact center sector. In today’s competitive environment, establishing a high-performing contact center has never been easier, equipping businesses with the tools they need to excel and succeed. This evolution marks a significant step forward in the technological landscape, ensuring that customer interactions are more effective and streamlined than ever before.
Similar Software to 1Stream
Most contact centers are stitched together from tools that don't talk to each other — a phone system here, a chatbot there, a support queue that loses context the moment it changes hands. Dialpad Contact Center replaces that patchwork with one AI-native platform where voice, digital, and human agents work from the same intelligence.
The difference is agentic action. Rather than summarizing a call after the fact, Dialpad's AI agents reason through the issue in real time and carry it to resolution on their own — no handoff required unless one actually adds value. Voice and data stop living in separate silos, so every channel feeds the same connected picture of the customer.
That connected picture gets smarter with use. Dialpad is already past 775 million AI recaps, and every conversation adds to a base of intelligence that keeps improving resolution speed, agent output, and customer satisfaction over time. It's all run through Dialpad's Guardian layer, which keeps AI behavior secure, auditable, and within the boundaries enterprises expect.
The result: up to 80% of tickets resolved without a person touching them, and a support team that spends its time on the cases that actually need human judgment — intelligence doing the routine work, people handling what matters.
Skeptical an AI contact center can deliver on that? Dialpad's Proving Ground lets you pilot and measure real ROI before you commit, rather than adopting on promises alone.
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Company Facts
Company Name:
1Stream
Company Location:
South Africa
Company Website:
1stream.co.za/
Product Details
Deployment
SaaS
Training Options
Documentation Hub
Online Training
On-Site Training
Support
Standard Support
Web-Based Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English