3CX Reviews

5/5.

Easy to use and great features.
The value for money is great.
Support Linux and Windows.
And great support team.

Everything is fine no negative things about the PBX.

Product works great, but I had to use my own ingenuity to solve issues. Early upgrades used to break one or two settings every time. I would delay upgrades till everything settled down. That has stabilized. But lately I've had some security breaches. 3CX seems deaf to security flaws.

Easy to install.
Easy to configure.
Works well.
Backs-up well.

No free support even when the problem is 3CX's fault.
3CX doesn't take security flaws seriously. When confronted, they try to sell their Hosting service as a fix-all.

I love 3CX, the platform and team. Always a pleasure to work with the support and sales team. The product is wonderful as you are not locked into using 1-2 specific phones, you have literally hundreds of phones you can use, or you can choose to use no physical phones and use your laptop or cell phone application that is included in the cost of the license unlike other systems where they nickel and dime you for every endpoint.

Cost effective.
Unlimited growth potential.
Continued growth within software and design.
Cutting edge.
You don't have to worry about legacy equipment.
Future proof.
Easy to use.
Easy to administrate.
Lots of research and troubleshooting available online in groups, forums and blogs.

Sometimes communications could be better but aren't we all guilty of this.

It was a learning curve but I have been more and more comfortable rolling out new installs and testing new functions/services. So far I have been content with the applications, devices, and support from 3CX team for any questions/issues I am experiencing.

Full management and configuration on the admin end.
Customizable options (Interface, voicemail, blf, etc.)
Regularly updated and patch notes readily available.

Custom configurations/templates are not supported by 3CX team.
Phones can and will be phased out, making legacy devices obsolete. (Its a part of life sadly)
Onsite installs can be more finicky and may need reboots.

We have be a partner for several years and exclusively use 3CX for our installations. It is very flexible and capable.

Scalable and very capable. We have small installs with 2 -4 users all the way up to 100+. Simple to setup and maintain.

Some software upgrades are more challenging than others.

Recommend wholeheartedly. 3CX is a solid platform for VoIP and the new PC client (Softphone) is well written.

Usability and feature set is high. Think thru your VoIP desires and determine how you want to deploy the system, and 3CX will be a good fit for you.

As with any VoIP platform, there are lots of things to keep in mind regarding deployment type, costs, etc., to adapt the solution to your environment.

Overall we like using 3cx and supporting it. We’ve been running it for over 8 years now. There have been a lot of changes for the platform with most of them good.

Over good system for the money. They are constantly adding and improving items. There are better systems for larger enterprises however those costs are usually 10-20x higher.

Sometimes they make changes without think of all the potential issues, however when this is the case it’s usually caught in alpha and beta builds so it usually isn't an issue.

3CX has been a huge cost saver for me and several colleagues. They are always updating and ensuring security is top of mind.

Easy to setup.
Great end user experience.
Administrative interface is feature rich and easy to navigate.

The new SMS routing could use some work. The ability to send an SMS to a different extension than the DID voice would be ideal.

Great solution for telephony. We have been offering it to our customers for years and are happy with it.

3CX has become the standard in VoIP. The pricing is affordable and very easy to use and setup. They offer trainings to further advance your telephony skills.

We have to install somewhere so either use extra machine or on VM if available the way we have been offering it.

A solid product for those looking for an inexpensive but scalable PBX solution that you can spin up easily locally or in the cloud.

Customizable and scalable at a very reasonable cost. Easy to deploy on a nearly any type of hardware.

SBC's required when hosted in the cloud (versus NatPass equivalent); no multi-factor authentication support.

Overall is good. I have very few complaints. More positives than negatives and the pricing are just the best thing there is.

Easy to setup and use.
Easy to integrate with some third parties like Office 365.
Easy for building call flows.
Allows use of API calls when programming call flows to integrate into other apps.
Great Price.

Support to some phones has been removed.
SMS new settings are not as flexible as the old ones.
You need a Phone router (Specific phones have it) or a computer to use as SBC to connect the phones to the server. Unless installing 3CX in an on-prem server.
The mobile app keeps unregistering after some time.

I have tried almost every platform out there, and we see no reason to switch our platform, 3CX is the #1 VoIP phone system on the planet. Highly recommend you go to 3CX and try it out.

#1- very user friendly
#2- best cell phone app
#3- great web client
#4- best call center for SMB market
#5- always new features
#6- awesome support team

Don't have any, they have the 3CX forum where you can talk with other users, they have have a great support team, their R & D is constantly working on new features and solutions. I'll let you know when I come up with a complaint.

If you are reseller or end user, I know you will find 3CX to meet all the your needs. It is solid, easy to use, great documentation, and when support is needed, they are available. Great Customer Experience.

I like that everything works, that when there is an issue, it has always been an operator issue, not a 3CX issue, and the documentation and support forums are awesome. As someone who does not turn to tech support personnel as a first option, having all of the resources I need, along with the experience of rock solid performance from 3CX, I find this product to be awesome.

Not a fan of the dealer model. It was changed recently, and while SIP service is not the main focus of my business, I like having 3CX in my toolbox. The new model appears to be designed to cull and force resellers to convert more.

10/10!!! This makes daily communication so easy, with the web video upgrades it works better than teams or zoom! I am a very satisfied customer and would recommend this solution to anyone looking to buy a phone system for the next decade.

Unlimited growth capacity and no per user cost with every feature included for every user has completely disrupted the industry allowing for customers of all sizes to get the absolute most advanced technology in an easy to use package. Thank you!!

Only one source of Music on Hold when using one license for multiple businesses; however separate licenses networked together Is only a few hundred a year!

Overall, 3CX has been an absolutely fantastic system to work with. This is why we ONLY recommend 3CX.

3CX incorporates every feature you'd need to provide to businesses a way to facilitate a fantastic customer experience. We love the call queues so that customers don't have to endlessly hunt for an employee. The advanced database integration is mostly unheard of these days. Easy phone and trunk configuration make it a breeze to rollout.

There is only one thing I can think of, but it's intentionally designed this way, is if an agent is part of a call queue, they don't get a "call waiting" signal. This only affects very small businesses that don't have more people in their call queues. The easy workaround is creating a second extension for "overflow" calls so they can still see the call coming in.

3CX is an excellent choice not only for small business but for large business. Easy to install, Priced Right.

3CX is easy to install as well as administration, as a PBX system over all it works very well. The pricing seems to fit for the product.

Not much to say here, I think the design could use a little help, but over all works great.

Great overall system. Not a Cadillac, but it will get you where you want to go in style nonetheless.

Best management interface a 25 yr tech has used.
Simple set up.
Logical call pathing.
FANTASTIC feature set for price.

Have to get very creative for multi tenant/site configuration.
Only a default day/night mode.
Flexibility with different manufacturers of phones means not all phone features are supported natively .

A+. Without a doubt. 3CX is growing at our company and i am happy to work with them in the future :)

I am a reseller and I was the primary 3CX contact for a bit. Every time i sold or worked with 3CX it was a pleasant experience.

None. I used the free trial just to get acquainted and could answer client questions and had no issues.

This is by far the best phone system to go with. I have one personally setup for home and love it. Cut down on many robo calls with the digital receptionist.

Love 3cx and for easy it is to setup and use. Very user friendly and the web meeting software is great.

The mobile app can be buggy at times and not want to function.

3CX is an affordable phone system that just works like it should! Each installation is customized for what our clients need a phone system to do. Get pricing, great product and great support!

Easy to setup and use. Affordable. Lots of features. Been using 3CX with several clients for many years now and it's just a great phone system!

I haven't figured that out yet! We've been using 3CX for several years with several clients and we have no complaints.