8x8 Integrations

Zendesk functions as a powerful customer support platform designed to enhance support workflows and elevate the customer experience. It provides a comprehensive set of features, including AI-driven automation, messaging capabilities, live chat options, and customizable workflows, allowing businesses to offer personalized and effective assistance across multiple channels. Additionally, the platform seamlessly integrates with various other applications and delivers real-time analytics, which help organizations make well-informed, data-driven decisions. Suitable for businesses of all sizes—from new startups to large enterprises—Zendesk emphasizes scalability, security, and user satisfaction. By offering such adaptable solutions, it ensures that companies can flexibly modify their customer service strategies to keep pace with changing demands, thereby fostering long-term relationships with their clients. This adaptability is crucial in a fast-evolving market where customer expectations are continually on the rise.

Act! Advantage is a full front-office CRM solution with all-new functionality, including Interactive Quotes, Website Chat, Accounting Integration, Appointment Scheduling, Project Management, Web Forms, Online Surveys, and more, broadens its footprint across your entire front office and reduces your need for costly, third-party tools. Select the perfect fit, cost-effective tier to meet your current needs with peace of mind knowing that Act! will grow with you.

QEval is an innovative cloud platform that assists call centers in efficiently managing their quality assurance and compliance requirements. It boasts essential features such as online coaching integration for agents, role-specific access controls, secure recordings, and comprehensive trend analysis. Serving as a multifunctional and intelligent tool for quality monitoring and performance management in contact centers, QEval employs cutting-edge artificial intelligence alongside real-time speech analytics to deliver valuable insights and analytics. This platform enhances the coaching process by providing timely training updates and improving visibility into coaching methodologies, advancing beyond traditional checkbox evaluations. By utilizing AI-powered speech analytics, QEval reveals critical performance insights, including emotional indicators, thereby elevating call center quality monitoring and enabling more effective coaching for agents. Furthermore, this approach not only optimizes performance but also enriches the overall training experience within the call center environment.

Streamline everything from proof of delivery and real-time driver tracking, through to route optimisation and customer updates. Save time, reduce operating costs, and boost productivity with Detrack. Integrations Integrate with the best accounting and SMS platforms. From order creation through to proof of delivery, everything works together seamlessly - orders sync automatically, customers get notified instantly and drivers receive jobs in real-time. Test drive all features for free It only takes a few minutes to add your drivers, upload or create jobs and start branding your customer comms. Our free trial gives you access to all features for 14 days. We know that there aren’t enough hours in the day and our experts are available 24/5 to help you get set up to achieve your goals faster. You can chat live or book a call back for practical, hands-on support.

1CRM is an incredibly adaptable all-inclusive customer relationship management system designed specifically for the thorough management of small to medium-sized enterprises. Its main advantage lies in the seamless incorporation of order management functions—such as quotes, invoices, product catalogs, purchase orders, and inventory tracking—alongside customer service and project management, all within a single cohesive CRM structure. This integration enables businesses to streamline operations and enhance efficiency across various departments.

Salesforce’s CRM offerings for small businesses come in two comprehensive suites: Starter Suite and Pro Suite, each crafted to fuel growth by connecting key business functions in one seamless platform. Starter Suite is ideal for small businesses beginning their CRM journey, combining marketing, sales, service, and commerce tools with easy setup and AI-driven guidance, supported by a free 30-day trial and 40% off pricing. Pro Suite elevates this experience with greater customization options, powerful automation, real-time chat, sales quoting and forecasting, and access to hundreds of additional apps via AppExchange, making it perfect for businesses with evolving and complex needs. Both suites include features such as campaign templates, smart segmentation, case management, and storefront builder, allowing businesses to build strong customer relationships and grow revenue across multiple channels. Pro Suite customers also benefit from enhanced pipeline visibility, streamlined payment processes, and comprehensive customer service automation to improve operational efficiency. Salesforce’s rich resource ecosystem — including Trailhead courses, live events, and an active community — supports businesses in maximizing their CRM investment. Customer testimonials emphasize the scalability and flexibility of these solutions, showing how Salesforce adapts to changing business demands. Whether launching or expanding, these CRM suites ensure companies have the tools they need to succeed and scale without switching platforms.

Oracle NetSuite is the leading AI-powered Cloud ERP platform, empowering organizations to connect and optimize every aspect of their business. Built on the principle of a single source of truth, NetSuite eliminates silos by integrating ERP, financials, CRM, ecommerce, HCM, and analytics into one centralized cloud solution. Its AI capabilities go beyond automation by analyzing real-time business data to deliver predictive insights, personalized recommendations, and actionable forecasts. With more than 42,000 customers, NetSuite is trusted by businesses across industries and geographies for its scalability and reliability. Companies can leverage it to automate accounting, streamline financial close processes, and manage complex global operations with ease. Its CRM and HR features enhance customer engagement and workforce efficiency, while its professional services automation helps teams manage projects, billing, and resources more effectively. For commerce-driven organizations, NetSuite offers omnichannel commerce capabilities that unify online, in-store, and B2B sales, providing a seamless customer experience. The built-in analytics and reporting modules give leaders real-time visibility into performance across departments, enabling faster, data-driven decision-making. Oracle further strengthens NetSuite with consulting, support, and partner ecosystems, ensuring smooth deployment and ongoing optimization. By blending advanced AI, robust business functionality, and global scale, NetSuite sets the standard for modern enterprise resource planning.

Microsoft Outlook is a modern communication and productivity platform that combines email, calendars, contacts, and task management into one powerful application. Available on desktop, mobile, and web, Outlook provides a seamless experience for individuals and teams looking to stay connected and efficient. Its integration with Microsoft 365 and third-party providers like Gmail, Yahoo, and iCloud ensures all your accounts are accessible in one unified inbox. The addition of Microsoft Copilot transforms Outlook into an AI-powered assistant—capable of summarizing long threads, organizing your inbox, suggesting replies, and helping you manage your schedule intelligently. Shared calendars, meeting insights, and scheduling suggestions enable better collaboration across time zones and teams. Outlook’s enterprise-grade security safeguards communications through advanced encryption, spam filtering, and ransomware protection powered by Microsoft Defender. Users can personalize their Outlook experience with custom layouts, color themes, and productivity integrations like Power BI dashboards and Adobe Acrobat tools. Cross-device synchronization ensures every update reflects instantly across PC, Mac, mobile, and web versions. Outlook also connects directly to OneDrive and Teams, enabling users to attach, share, and collaborate on files without leaving their inbox. Whether for personal productivity or enterprise operations, Outlook remains the trusted choice for managing communication, time, and collaboration in the AI era.

Cal ID is a cloud-based solution designed to streamline the appointment scheduling and calendar management process for individuals and teams alike. Its features include unlimited scheduling links, personalized booking pages, and smooth integration with well-known applications like Google Calendar, Outlook, Zoom, Slack, and various payment solutions. Users have the ability to create numerous event types, each with specific durations and rules, and can employ round-robin or collective scheduling methods to enhance team availability, while also automating reminders and follow-ups to reduce the likelihood of no-shows. Furthermore, the software allows for synchronization across various calendars, enabling users to efficiently oversee their work, personal, and shared calendars through a single interface. It also provides valuable insights into booking metrics, attendance figures, and conversion rates. Cal ID sets itself apart by offering a cost-effective solution that includes a free-forever plan with essential features, along with an open-source framework that supports self-hosting and community contributions. As a result, it effectively meets the needs of diverse users in search of an efficient scheduling tool that does not impose significant financial strain, making it an attractive option for those prioritizing budget-friendly solutions. This comprehensive approach ensures that all users can find the features they need to optimize their scheduling experience.

Jiminny stands out as a premier Conversation Intelligence platform that captures and evaluates vital market insights through video, voice, and email communication. Utilizing advanced AI technology, it streamlines data entry into CRM systems, thus freeing up valuable time for your team and enhancing overall productivity. This allows revenue teams to concentrate on smarter selling techniques, leading to accelerated growth and a higher number of closed deals. The platform features an intuitive design and provides actionable insights, enabling managers to successfully nurture their teams while allowing executives to make informed, data-backed decisions with confidence. Users experience tangible ROI within just six months, thanks to a smooth onboarding process and an easy-to-navigate interface. By harnessing Jiminny's capabilities, your business can turn conversation intelligence into a significant catalyst for revenue advancement and long-term success.

Here lies the ultimate solution for engaging in conversation with all your friends and acquaintances. Imagine a warm, inviting chat room crafted solely for your chosen circle. You have the freedom to create an unlimited number of these groups, and the most exciting part is that it comes at no cost. This platform allows you to collaborate with coworkers, organize exciting game nights, and keep in touch with family, all in one easy-to-use space. With dedicated applications available on both iOS and Android, staying connected with friends is a breeze, whether you're at work on your computer or unwinding with a tablet on the couch. There’s no need for others to install the app to join your discussions; just add anyone from your contact list, and they can jump right into the conversation. Moreover, you have the option to connect with your groups through SMS, making it even more convenient. Experience how GroupMe transforms your communication, ensuring you stay in touch with the important people in your life effortlessly and enjoyably. In this way, whether you need to send a quick note or engage in a longer dialogue, you’ll always be just a message away from meaningful interactions. This innovative approach to chatting ensures that you remain engaged in every conversation that matters.

Gong is a powerful AI-driven revenue platform designed to help businesses consolidate their revenue processes and refine their engagement strategies. By seamlessly integrating with current CRM systems, it delivers comprehensive customer insights, precise forecasting, and enhanced sales performance. The platform empowers teams by providing analytical intelligence on customer interactions, reducing repetitive tasks, and boosting overall productivity. With innovative features such as Gong AI and the Gong Data Engine, organizations can optimize their operations, elevate sales training, and achieve better business results. Additionally, Gong’s focus on data utilization ensures that teams can make informed decisions to drive growth.

Revolutionize your quality assurance with the expertise of Speech Analytics: CallFinder's advanced speech analytics software streamlines antiquated manual QA procedures, allowing you to conserve time while delivering instant insights for informed decision-making. Focus your efforts on coaching agents about the aspects that truly resonate with both your business objectives and customer satisfaction. By leveraging this innovative technology, you can enhance the overall efficiency of your operations.

In a mere 5 minutes of audio input, it's possible to replicate voices, allowing you to generate engaging content swiftly through either our API or authoring tool. Explore the potential of AI-generated voices that can expand your creative projects effortlessly with Resemble's high-speed API and 44 kHz voice quality. Harness the power of voice cloning technology to produce lifelike text-to-speech AI voices, enabling a whole new level of content creation.

Dynamics Telephony integrates your phone system seamlessly with Dynamics 365, enhancing communication efficiency and customer management. - Automatically identify customers in Dynamics 365 prior to answering calls. - Access phone controls directly within Dynamics 365 for actions like answering or transferring calls. - Make calls to contacts in Dynamics 365 with just one click. - Keep a complete record of all interactions logged in Dynamics 365. - Merge telephone statistics with CRM data for comprehensive insights in Dynamics 365. - Integrate incoming calls with Omnichannel support for a more cohesive experience. - Utilize call outcome buttons to effortlessly schedule follow-up activities. - Analyze all metrics through customizable dashboards and reports in Dynamics 365. - This integration not only streamlines operations but also enhances the overall customer experience.

Dubsado offers a comprehensive array of tools that let you delegate repetitive tasks, freeing you to focus on the core responsibilities of your job. This business management platform is crafted to ease the complexities of running your enterprise, enabling you to manage projects, cultivate client relationships, schedule meetings, design workflows, and foster connections seamlessly. It also allows for lead capture directly on your website while automating follow-ups through tailored questionnaires based on client responses. Additionally, you can present them with compelling proposals that highlight premium services they might be interested in. We invite you to book a personalized demo with us, and you can explore our features for free, without any time constraints. Experience firsthand how Dubsado can transform the way you manage your business today!

SalesExec streamlines the intricate process of following up with potential clients for sales professionals. By removing the uncertainty surrounding which leads to contact and the optimal timing for those calls, SalesExec empowers your sales team to engage with prospects more effectively through its features of guided selling and automated prioritization. As a result, they stand a better chance of closing more deals. Additionally, SalesExec provides valuable efficiency tools such as local presence dialing, which can increase the number of reachable sales opportunities by 60%, along with automated SMS messaging that allows timely communication with customers during their purchasing journey. Furthermore, SalesExec enhances your marketing efforts by intelligently managing and prioritizing all incoming phone calls and web leads. This innovative platform simplifies the handling of thousands of leads, ultimately maximizing your return on investment by ensuring consistent customer follow-up and outreach, which is crucial for sustained business growth.

Cronofy is an innovative platform designed to automate interview scheduling for HR personnel, recruiters, customer success teams, and sales professionals. With its services trusted by more than 180,000 organizations, Cronofy offers ATS-friendly integrations and APIs that facilitate seamless scheduling on a large scale. It allows users to connect various calendar services, including Google Calendar, Apple Calendar, Office 365, Outlook.com, and Microsoft Exchange, ensuring calendar events are synchronized across different users and platforms. By incorporating candidate self-scheduling links and automations activated by actions within your ATS, hiring workflows can become significantly more efficient. Furthermore, Cronofy integrates with over 70 ATS providers, making it an ideal complement to your team's recruitment processes. This capability not only enhances productivity but also improves the overall candidate experience during the hiring journey.

Bullhorn is a leading recruitment platform that centralizes and automates all aspects of the staffing process. Designed for staffing agencies, it includes modules for applicant tracking, CRM, and real-time analytics, along with powerful automation tools that streamline operations. Bullhorn's AI-driven agents automate tasks such as sourcing candidates, screening resumes, and qualifying leads, allowing staffing businesses to focus on high-value activities. The platform’s integration with other tech solutions ensures a customizable and scalable experience that helps agencies improve efficiency, boost placements, and maximize profitability.

Experience high-definition audio and video conferencing that enhances team collaboration effortlessly. Take advantage of unlimited meetings without any time limitations and enjoy free dial-in options using toll-free numbers. Joining a meeting is a breeze with just one click through any compatible WebRTC browser like Chrome, eliminating the hassle of downloads. Enjoy the benefits of unrestricted meetings and minutes, along with complimentary toll-free dial-in capabilities. The intuitive interface allows for quick joining and a full-screen viewing experience, accessible from both desktop and mobile devices or directly via the web. Users will appreciate the combination of HD video and 8x8's renowned audio quality, alongside easy screen sharing and remote desktop control, with all recordings safely stored in the cloud. Integrate seamlessly with your favorite enterprise applications, including calendar tools, Single Sign-On capabilities, and contact directories. Expand your audience by live-streaming meetings directly to YouTube, reaching unlimited viewers. The comprehensive 8x8 Video Meetings platform, enhanced by Virtual Office, brings together voice and chat functionalities, all within a single cloud-based solution, ensuring an exceptional collaborative environment. Furthermore, this platform guarantees that team communications remain both efficient and effective, regardless of where participants are located, making it an ideal choice for modern businesses.

Aisera is pioneering advancements in technology with a groundbreaking solution that transforms the landscape for both businesses and their clients. This innovative AI system delivers a tailored and anticipatory experience, automating support and operations across a variety of industries such as HR, IT, sales, and customer service. By enabling users with self-service capabilities akin to those found in consumer applications, Aisera empowers organizations to take charge of their processes. Furthermore, Aisera propels your transition toward a more efficient future through the dynamic potential of digitalization. By harnessing insights from user and service behavior, Aisera streamlines tasks, actions, and essential business functions. It also boasts seamless integration with major platforms, including Salesforce, Zendesk, and ServiceNow, and collaborates effectively with other industry leaders such as Microsoft, Adobe, Oracle, SAP, Marketo, Hubspot, and Okta. Ultimately, Aisera is not just enhancing operational efficiency; it is reshaping the way businesses connect and engage with their customers.

Agentforce Service by Salesforce is an AI-enhanced CRM platform built to transform customer service operations. Previously known as Service Cloud, it integrates conversational AI, automation, and real-time data into one unified system. The platform connects every service touchpoint, from contact centers to field operations. AI-powered agents deliver proactive, personalized support and suggest next-best actions to representatives. The Service Console provides a centralized command center for managing cases, incidents, and workflows. Knowledge management capabilities ensure AI-generated responses are grounded in trusted information. Automation tools streamline onboarding, case resolution, and policy compliance. Slack integration enables real-time collaboration and swarming directly from the console. Incident management tools help detect potential issues before they escalate. Self-service portals reduce case volume while empowering customers. Advanced analytics measure performance and optimize resource allocation. Agentforce Service enables organizations to become agentic enterprises by blending human expertise with intelligent AI at scale.

Empirix stands out as a worldwide leader in service automation that safeguards brand reputation and acts as a solution provider. Its network visibility and test automation software are designed to be open, flexible, and cloud-native, ensuring top-tier performance. Recognized by service providers, equipment manufacturers, and enterprises internationally, Empirix has established itself as a dependable source in the realm of IP communications service quality. Their results are widely embraced for effectively addressing challenges that arise between different vendors. This level of trust underscores the company's commitment to excellence and innovation in the industry.

Do not compromise security for convenience; rather, aim to achieve both simultaneously. By automating identity management across various platforms, including web, mobile, and legacy applications, you can effortlessly enhance your team’s capabilities. Improve efficiency through the integration of essential applications with our identity management system, which promotes smooth collaboration among employees, contractors, and customers. Take advantage of pre-built integrations, Single Sign-On options, and straightforward one-click user provisioning, enabling your team to access any application without the need for passwords, while still utilizing multi-factor authentication to bolster security. Ensuring that your workforce has easy access to all applications—whether they are cloud-based, custom-built, or part of an on-premise setup—is crucial. High standards in identity management should not be exclusive to Fortune 500 companies; you can provide top-notch security and accessibility features that protect your business, improve operational efficiency, and save valuable time. When an employee seeks to enter a cloud application, their login will automatically align with our access policies, enhancing a secure digital atmosphere for all users. It’s essential to recognize that security and convenience can work together harmoniously, building a strong foundation for your organization’s identity management needs. By adopting these strategies, you position your organization for greater resilience in an increasingly digital landscape.

IRIS Clarity's voice isolation technology effectively removes background noise from your online meetings, significantly improving audio clarity. This innovative desktop application employs AI to filter out distracting sounds for all participants, allowing conversations to flow smoothly no matter where individuals are located. Engage in your virtual discussions with confidence, knowing that others can focus on your message without being distracted by surrounding chaos. You can trust this tool to enhance your performance, shielding you from the stress caused by noise interference. Maintain a polished and professional sound even when faced with interruptions from beeping, ringing, or construction noises. Experience a live demonstration that illustrates how IRIS Clarity adjusts seamlessly to various sound environments. To get started, simply create an account and download the application, then set IRIS as both your audio input and output in your preferred conferencing tools. This setup enables you to enjoy conversations without distractions, and you can enhance your communication experience in just two minutes. Furthermore, consider looking into customized solutions for your call center or enterprise, providing even greater audio quality optimization for your team's needs and ensuring every call is as effective as possible.

Robust security is crucial, yet it should not become an obstacle; rapid access can drive higher profits. Implement a streamlined access system that is both fast and intuitive, preventing any hassle for your team. Users should be able to request access to applications seamlessly, while managers can promptly approve or deny these requests via Slack, all while keeping a thorough audit trail in place. Remove the burdensome task of manually managing approval processes. Each access granted represents a possible security vulnerability. Indent empowers teams to bolster security and uphold the principle of least privilege by offering temporary access to users, ensuring that efficiency remains intact. Simplify the manual procedures necessary for SOC 2, SOX, ISO, and HITRUST compliance by embedding controls and policies directly into the access request framework. Provide access only when essential, as opposed to granting permanent access, which helps reduce your licensing costs. Indent facilitates considerable savings while delivering a smooth experience for end users. As your company grows rapidly, it is vital for your team to take calculated risks that promise significant rewards. This strategy not only protects your operations but also encourages your team to make bold and effective decisions. Ultimately, fostering a culture of decisive action can lead to innovation and long-term success.

Chatterbox is an innovative voice cloning AI model developed by Resemble AI, available as open-source under the MIT license, that enables zero-shot voice cloning using only a five-second audio sample, eliminating the need for lengthy training periods. This model offers advanced speech synthesis with emotional control, allowing users to adjust the expressiveness of the voice from muted to dramatically animated through a simple parameter. Moreover, Chatterbox supports accent adjustments and text-based control, ensuring output that is both high-quality and remarkably human-like. Its ability to provide faster-than-real-time responses makes it an ideal choice for applications that require immediate interaction, such as virtual assistants and immersive media. Tailored for developers, Chatterbox features easy installation through pip and is accompanied by comprehensive documentation. Additionally, it incorporates watermarking technology via Resemble AI’s PerTh (Perceptual Threshold) Watermarker, which subtly embeds information to protect the authenticity of the synthesized audio. This impressive array of features positions Chatterbox as a highly effective tool for crafting diverse and realistic voice applications. As a result, the model not only appeals to developers but also serves as a significant asset in various creative and professional domains. Its focus on user customization and output quality further broadens its potential applications across numerous industries.

ELDNEX enables you to take charge as your own ELD provider, allowing for the establishment of a singular, self-hosted ELD that adheres to your specific branding and security measures, avoiding the dependence on shared cloud infrastructures. All compliance-related data, such as HOS, DVIR, and IFTA, is kept securely encrypted on your own servers, featuring role-based access controls and thorough audit trails that simplify inspections. The platform emphasizes cost efficiency by removing ongoing per-truck fees in favor of a one-time licensing charge, all the while granting you the freedom to handle updates, integrations, and policy modifications at your pace. Drivers will appreciate the intuitive app, which includes a roadside inspection mode, offline functionality, and easy-to-navigate HOS workflows; concurrently, operations teams gain from streamlined TMS/ERP integrations via APIs and bulk export options. ELDNEX is designed to align with FMCSA regulations and is dedicated to assisting fleets in maintaining impeccable records by ensuring their data remains isolated and securely managed. This solution is especially beneficial for mid-sized to larger fleets, generally comprising around 100 or more vehicles, that value data governance, personalized branding, and stable financial strategies. In conclusion, ELDNEX stands out as a powerful solution for fleets aspiring to boost their operational effectiveness while protecting their sensitive information, making it a compelling option in the industry.

Quil is a cutting-edge recruiting platform driven by AI, specifically created for staffing agencies and talent acquisition teams, aimed at automating various tasks like note-taking, Applicant Tracking System (ATS) updates, and candidate submissions, which helps to lessen the administrative load and enables recruiters to focus more on relationship-building. This innovative system records interviews held over platforms like Zoom, VoIP, phone calls, or in-person discussions, and then produces well-structured notes, succinct call summaries, and tailored candidate profiles that conform to your unique templates and tone. In addition, Quil efficiently populates conversation details into organized fields within your ATS, including dropdown options, pick-lists, and free-text fields, which drastically cuts down the time recruiters typically spend on data entry. Beyond facilitating ATS updates, Quil can also create polished, client-ready submissions, emails, or PDFs that seamlessly integrate video clips, candidate details, and branding elements, accomplishing these tasks in just seconds compared to the usual 20 minutes. By streamlining these processes, Quil not only boosts overall productivity but also empowers recruiters to dedicate more time to strategic endeavors that foster deeper connections with candidates and clients alike. The result is a more dynamic recruiting experience that enhances both efficiency and effectiveness in talent acquisition.

Xplenty serves as a flexible software tool for data integration and delivery, aiming to support small to medium enterprises as well as larger corporations by enabling the preparation and migration of data to the cloud for analysis. Among its notable features are data transformation capabilities, a user-friendly drag-and-drop interface, and smooth integration with over 100 data storage solutions and SaaS applications. Developers find it easy to weave Xplenty into their current data solution frameworks. Moreover, the platform allows users to schedule various tasks while efficiently monitoring their progress and status. This comprehensive functionality positions Xplenty as a powerful ally for users looking to streamline their data workflows and improve their analytical operations, ultimately driving better business insights. Additionally, the platform's adaptability makes it suitable for various industries, allowing organizations to tailor their data processes to meet specific needs.

Lariat is a contemporary collections platform designed for the 21st century, offering a web-based, secure, and scalable solution. Its user-friendly and modern interfaces are crafted to enhance productivity while minimizing operational inefficiencies. Lariat facilitates a seamless connection among all stakeholders involved in the collections process, unifying their interactions on one cohesive platform. This integration includes various features such as a Client Portal, Debtor Portal, Sales CRM, Collections Management, and Client Services, all aimed at streamlining communication and improving efficiency across the board. By consolidating these functions, Lariat ensures that every participant in the collections process has access to the tools and information they need in real time.

Prodoscore™ is an innovative software tool designed to evaluate your organization's greatest asset: its workforce. By utilizing advanced technologies such as Machine Learning, AI, and Natural Language Processing, Prodoscore delivers valuable insights that enhance your understanding and readiness, measuring countless daily activity metrics across essential business applications to yield productivity intelligence. Our goal is to offer unprecedented visibility into employee engagement, grounded in data that can be quickly interpreted, thereby supporting a flexible work culture while maintaining accountability. We aspire to become integral to workplace decision-making by delivering outstanding productivity intelligence that produces actionable insights for organizational leaders. The setup process is swift, taking less than 15 minutes, and is entirely seamless for end users, ensuring that their experience remains unaffected. With Prodoscore, organizations can foster a more engaged workforce and drive performance improvements effectively.

Are you tired of telecom and UCaaS providers who seem unresponsive, provide one-size-fits-all solutions, and leave you feeling inundated? We simplify the intricate world of UCaaS by detailing both the pros and cons, helping you make informed choices for your communication needs like calls, meetings, and messaging. Our committed team works tirelessly on your behalf to ensure that you receive exactly what you’re looking for. Experience the freedom that comes with efficient management of your communication technology, even while catering to thousands of users. We handle the entire setup process and are always on hand to offer support when you need it. You deserve the ability to confidently select, implement, and sustain your UC technology, which is exactly what our completely managed unified communications services aim to provide! We partner with you to develop your optimal collaboration solution, assist you during cloud migration, and deliver continual support. With our unified communications software, managing user provisioning is effortless. Easily integrate and manage UC tools and platforms such as Cisco and Microsoft Teams from a single dashboard, allowing you to onboard or offboard users in mere clicks and without stress. Our dedication to your satisfaction drives us to constantly seek out improvements to enhance your experience and ensure your success, making every interaction smoother and more efficient for your organization. Ultimately, we are committed to empowering you in navigating the complexities of modern communication solutions.

Chatdesk provides a rapid solution for collecting and evaluating customer feedback from a variety of communication platforms, offering comprehensive insights with minimal effort. In contrast, the conventional approach of gathering scattered feedback from sources such as emails, chats, social media, surveys, and reviews is often cumbersome and ineffective. By centralizing all feedback in one place, Chatdesk allows you to easily spot emerging trends and uncover potential growth areas. If you need to locate specific information, the platform's natural language search function enables effortless navigation through every message. Additionally, our sophisticated machine learning tools generate automatic summaries of the feedback, making it easy to review extensive data quickly. You also have the option to export your findings in CSV format or seamlessly integrate them into your existing data warehouse for further analysis. Using Chatdesk not only helps reduce the number of incoming calls but also promotes a smooth shift for customers toward chat support and self-service options, significantly boosting overall customer satisfaction. Ultimately, this streamlined approach allows businesses to make informed decisions based on real-time feedback, enhancing their responsiveness to customer needs.

Quickwork serves as a versatile platform for businesses to design both straightforward and intricate workflows with ease. It enables organizations to develop and publish secure APIs while facilitating seamless conversational exchanges among employees, customers, and partners, thereby enhancing the overall user experience. As a comprehensive solution, Quickwork equips users with the necessary tools and services to construct robust and scalable integrations. The platform includes features like serverless APIs and interactive conversational experiences. Users can simply drag and drop applications to forge impactful integrations, eliminating the need for any coding expertise. With access to thousands of applications spanning business, consumer needs, analytics, messaging, and IoT, Quickwork empowers extensive customization. Its API Management feature allows for the effortless conversion of any workflow into a REST API with just one click. Furthermore, the serverless infrastructure ensures that your APIs can be scaled both elastically and securely. Additionally, Quickwork facilitates the creation and management of real-time messaging and conversational workflows that engage multiple channels, integrating human agents, IoT devices, and chatbots to provide comprehensive solutions. This holistic approach not only simplifies operations but also fosters enhanced connectivity and efficiency across various business functions.

Chatlease acts as an AI-powered assistant tailored specifically for those in the real estate industry, focusing on enhancing interactions with tenants, guests, and hosts. By leveraging a custom AI concierge, it efficiently handles common questions and performs personalized actions through various integrations. This cutting-edge tool is meticulously designed for real estate applications, drawing on information from your website, property listings, brochures, and other pertinent materials. It is perfectly suited for realtors, short-term rental managers, and property administrators, facilitating improved client communication across diverse channels such as web chat, social media, and SMS. With features like 24/7 AI chat support, automated training options, and multi-channel deployment, Chatlease enables users to easily upload documents, connect with essential platforms, and enhance customer engagement. Supporting over 160 languages and offering endless integration possibilities, Chatlease provides a flexible and comprehensive solution that caters to the specific requirements of real estate professionals. As a result, it not only boosts operational efficiency but also elevates client satisfaction to new heights, making it an invaluable tool in the competitive real estate market.

Flip CX is a cutting-edge voice AI platform that transforms traditional customer support phone systems by automating incoming calls to create a conversational experience similar to that of Alexa, effectively addressing simple and repetitive customer questions without requiring human intervention. This platform is particularly beneficial in high-call-volume industries like retail e-commerce, healthcare, and transportation, as it efficiently manages common inquiries related to order statuses, returns, scheduling, billing, ride bookings, and more, significantly reducing the chances of missed calls and minimizing customer wait times. Equipped with pre-built AI workflows and smooth integrations, Flip CX removes the need for coding or manual development of call flows, enabling quick implementation through tools that analyze existing call patterns via a feature known as "Listen Mode," which activates automation intents based on real usage data. Additionally, Flip smoothly integrates with existing telephony and CRM systems, offering support for over 80 native integrations while providing valuable analytics that yield insights into customer satisfaction and revenue performance. This holistic strategy not only streamlines business operations but also significantly improves the customer experience by delivering prompt answers to their inquiries. By leveraging such advanced technology, businesses can elevate their customer service capabilities and maintain a competitive edge in the market.

Operata is an innovative platform tailored for cloud contact centers, utilizing artificial intelligence to improve the observability of customer experiences by continuously collecting and examining real-time data from various interaction facets, such as calls, agent environments, networks, CCaaS, and AI engagements; this all-encompassing method provides teams with a thorough understanding of both customer and agent experiences, allowing them to not only recognize the events that transpired but also uncover the root causes and respond swiftly. Its notable features include a unified CX Insights Graph that correlates different technical, operational, and experiential signals, along with CX Copilot and Agent Copilot—intelligent assistants powered by Tenor AI that support natural language inquiries and deliver immediate recommendations. Furthermore, the platform offers Customer Journey Trace for mapping complete interaction sequences across multiple channels, pre-configured playbooks and dynamic dashboards for obtaining timely insights, performance benchmarking tools for readiness testing and assurance, compatibility with over 50 CX and voice systems, and an MCP Server that incorporates observability data into wider enterprise AI frameworks. By providing such a comprehensive array of tools, Operata significantly empowers organizations to refine their customer service strategies and elevate overall satisfaction levels. Ultimately, this multifaceted solution not only streamlines operations but also fosters a deeper connection between customers and agents.

Vonigo simplifies the entire field service management workflow, covering every aspect from initiation to completion. Our comprehensive cloud-based suite consists of customizable modules designed to oversee the field service process seamlessly. This includes features such as scheduling, online reservations, dispatching, route optimization, and customer relationship management. Additionally, we provide tools for invoicing, payment processing, reporting, and various other functionalities. With Vonigo, countless individuals have effectively booked and managed their tasks. Experience the benefits for yourself by signing up for a free demonstration today!

Pipedream is a platform designed for serverless computing and integration, offering a rapid way to connect APIs and run code seamlessly. It empowers developers to construct event-driven workflows that link various applications effortlessly. By creating event sources, developers can convert any API into an event stream, allowing them to monitor activities such as tweets, GitHub events, or updates from Airtable. This platform provides a user-friendly interface for inspecting events, triggering Node.js workflows with each event, and accessing these events through an API in their applications. The workflows are built using Node.js code steps that execute whenever an event occurs. Developers have the flexibility to write custom Node.js code and utilize any npm packages, or alternatively, they can reuse actions designed for popular APIs. Events can be triggered from various sources, including a custom URL, an email address, SDK code, or based on a predetermined schedule. Once authentication apps are connected, they function seamlessly within the workflow. Pipedream accommodates OAuth and key-based authentication, managing token refresh and the OAuth flow on the user's behalf. Users can simply link accounts to the workflow steps and input the necessary authentication details in their code. Furthermore, the ability to monitor multiple event sources simultaneously enhances the platform's versatility for developers.

MidoNet stands as a powerful network virtualization platform, licensed under Apache, tailored specifically for Infrastructure-as-a-Service (IaaS) environments. By effectively decoupling the IaaS cloud from its underlying network hardware, MidoNet introduces a sophisticated software abstraction layer that facilitates seamless connectivity between end hosts and the physical network. This cutting-edge layer enables cloud operators to evolve traditional hardware-based network appliances into a versatile, software-driven multi-tenant framework. Furthermore, MidoNet enriches OpenStack by delivering production-ready distributed overlay networking capabilities. The primary benefits of using MidoNet include a streamlined physical network design, enhanced availability across all servers and services, scalable architecture, reduced protocol reliance, optimized network traffic with minimal overhead, and improved fault tolerance, all of which drive greater efficiency in cloud operations. Ultimately, MidoNet marks a noteworthy leap forward in the development of cloud networking solutions, showcasing its potential to reshape the industry landscape. This progressive approach not only benefits cloud service providers but also enhances user experiences across diverse applications.

Bid farewell to the hurdles of outdoor advertising with AdQuick, where innovative technology, deep expertise in out-of-home advertising, and insightful data converge to create a seamless global advertising purchasing experience. Our intuitive platform empowers brands and organizations to strategically plan, acquire, and assess their out-of-home advertising initiatives with ease. Acknowledging the importance of your resources, we have crafted tools that optimize both your time and financial investments. From our extensive experiences, we have recognized the critical need for simplicity in the planning and purchasing processes. Leverage our all-encompassing suite of tools to boost your operational efficiency and position yourself as an invaluable resource for your clients. Effortlessly showcase and manage your unique inventory through a beautifully designed interface that integrates smoothly into campaigns for national brands, all at no charge! Whether your goal is to strategize, acquire, and analyze traditional out-of-home advertising or delve into programmatic digital out-of-home campaigns, our committed strategists are prepared to support you throughout the process. This guarantees that you will have the best possible insights to guide your advertising strategy effectively. With our innovative solutions, your advertising efforts will not only become more effective but also more enjoyable.

Streamline Your Data Operations: Discover the first no-code data pipeline platform designed to enhance informed decision-making. Integrate.io stands out as the sole comprehensive suite of data solutions and connectors that facilitates the straightforward creation and management of pristine, secure data pipelines. By leveraging this platform, your data team can significantly boost productivity with all the essential, user-friendly tools and connectors available in one no-code data integration environment. This platform enables teams of any size to reliably complete projects on schedule and within budget constraints. Among the features of Integrate.io's Platform are: - No-Code ETL & Reverse ETL: Effortlessly create no-code data pipelines using drag-and-drop functionality with over 220 readily available data transformations. - Simple ELT & CDC: Experience the quickest data replication service available today. - Automated API Generation: Develop secure and automated APIs in mere minutes. - Data Warehouse Monitoring: Gain insights into your warehouse expenditures like never before. - FREE Data Observability: Receive customized pipeline alerts to track data in real-time, ensuring that you’re always in the loop.

Transform modern workplaces by implementing outstanding collaboration and unified communication solutions. At New Era, we provide tailored communication services aimed at streamlining and integrating a diverse array of collaboration and UC technologies, including audiovisual systems, telephony, audio and web conferencing, video conferencing, unified messaging, instant messaging, digital signage, and more. Our all-encompassing managed service addresses the full spectrum of your unified collaboration ecosystem. By enabling organizations to support users from any location and on any device, we enhance productivity and drive improved business outcomes, guaranteeing that users experience an optimal collaboration environment that supports effective operations, regardless of whether they are on-site or working remotely. Our vendor-neutral approach allows for the seamless integration and management of various vendors and collaboration technologies. Working together, we can design a bespoke service that aligns with your company's unique communication needs, ensuring that all your collaboration requirements are efficiently fulfilled. This commitment to customization not only enhances user satisfaction but also strengthens overall organizational performance.

Refold.ai is an advanced AI-powered integration platform designed to tackle the complex challenges of connecting modern enterprise systems and legacy applications like SAP, Oracle Fusion, and Workday Finance. Its AI agents function as tireless digital workers that automate the entire integration lifecycle — from scope definition and workflow creation to intelligent data mapping and automated test case generation. The platform uses an evolving memory graph to predict and resolve API version conflicts, detect brittle endpoints, and auto-fix workflows in real time, enabling scalable and resilient integrations. Refold offers instant support for over 100 enterprise applications through a curated marketplace and provides smooth authentication, XML/ETL pipeline management, and detailed observability with audit logs. Deployment options include cloud, self-hosted, and air-gapped on-premises setups, supporting AWS, GCP, and Azure environments. Refold empowers solution engineers to build demos quickly, professional services teams to deliver integrations efficiently, product teams to embed integrations as core features, and AI teams to develop memory-driven internal agents. The platform is trusted by global clients for accelerating sales cycles and slashing integration costs by more than half. It boasts enterprise-grade security certifications such as SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliance. Refold’s combination of AI-driven automation, real-time adaptation, and comprehensive integration infrastructure makes it a vital tool for modern enterprises. Overall, Refold.ai turns integration bottlenecks into seamless workflows, enabling faster innovation and superior customer experiences.

The Roghnu Data Portal functions as an all-inclusive solution for overseeing data and operations, enhancing the workflows involved in the collection, transformation, integration, reporting, and application of financial and operational data through a range of sophisticated software tools. By employing a VPN or site-to-site connection, the portal effectively merges data from various source applications into a consolidated data warehouse, allows for tailored transformation and integration processes, and facilitates the development of custom applications and dashboards for insightful data analysis. This setup provides users with instant access to real-time metrics, eliminating the exhaustive tasks of manual data exports and re-entry, which significantly cuts down on labor hours while maintaining data accuracy. Hosting the platform in the US and complying with SOC 2 Type II standards ensures that data storage is secure and adheres to regulatory requirements, while its modular architecture and open integration capabilities allow organizations to easily add pre-existing connectors or create bespoke workflows without the usual difficulties associated with migration. Additionally, the platform's versatility encourages both innovation and operational efficiency, establishing it as a vital resource for organizations aiming to improve their data management strategies. Ultimately, Roghnu's Data Portal not only enhances productivity but also fosters a culture of data-driven decision-making within organizations.

Dimension Labs offers an innovative platform designed for customer observability and the management of language data infrastructure, which adeptly converts unstructured conversational data from diverse channels including chat, email, voice, surveys, and social media into structured insights suitable for analytical purposes. Utilizing AI-enhanced enrichment and dynamic labeling techniques, the platform eliminates the need for manual tagging, effectively bringing attention to evolving themes, customer sentiments, reasons behind escalations, and feature requests. This solution integrates inputs from multiple sources into a cohesive model, providing real-time dashboards, drill-down capabilities, and context-aware analytics that empower teams to explore root causes, monitor emerging trends, and connect conversation metrics to broader business outcomes. Additionally, Dimension Labs supports seamless integration via APIs or one-click connectors with various tools such as chat platforms, CRMs, contact centers, survey tools, and social media channels, thereby facilitating easy data ingestion from services like Intercom, Twilio, and Slack. Consequently, businesses can achieve a more profound understanding of customer interactions, leading to improved decision-making processes and strategic planning. This comprehensive approach not only enhances operational efficiency but also fosters a culture of data-driven insights within organizations.

Rooster is an advanced interview-scheduling tool designed specifically for Workday Recruiting, aimed at simplifying the coordination of interviews and significantly reducing the time recruiters and hiring managers spend each week by eliminating the cumbersome back-and-forth of calendar invites and candidate logistics. By effortlessly integrating within the Workday framework, Rooster promotes a unified workflow for teams, boasting features such as candidate self-scheduling, automatic rescheduling, support for various time zones and languages, and real-time updates on the status of interviews, all while adhering to stringent security and compliance regulations like SOC 2 and GDPR. This cutting-edge platform not only reduces scheduling errors and speeds up the hiring process but also improves the overall candidate experience, enabling recruiters to save over ten hours each week and consolidating operations into a single system instead of relying on multiple applications. Moreover, Rooster’s holistic strategy assists organizations in optimizing their recruitment processes more effectively, ensuring that they can focus their resources on finding the right talent. As a result, teams can achieve a higher level of efficiency, ultimately leading to better hiring outcomes.

Creovai provides groundbreaking solutions for contact center executives by utilizing artificial intelligence to boost conversation intelligence and deliver immediate assistance to agents. The platform carefully analyzes all customer communications, offering prompt support to agents while producing essential insights to enhance overall performance, all within a unified interface. By assessing every voice call and digital interaction based on your defined criteria, Creovai significantly reduces the time dedicated to manual quality assurance, giving your team a thorough understanding of agent productivity and customer contentment. With AI-powered predictive scoring models and established insight categories, it tackles vital "what" and "why" inquiries related to customer conversations, enabling you to make informed, data-driven choices regarding customer experience (CX). Additionally, it provides automatic, real-time coaching for agents, tailored to insights from conversations and customer needs. This continuous feedback loop allows organizations to leverage interaction insights to improve call scripts, boost real-time assistance, and support ongoing operational improvements, ultimately resulting in enhanced customer interactions and satisfaction levels. As a result, the integration of these features ensures that contact centers can adapt and thrive in a competitive landscape.

Strengthening relationships, nurturing loyalty, and driving impactful outcomes across the organization are vital goals. Through the automation of documentation and reporting processes, along with streamlined evaluations, you can invest more time in coaching and leadership development. Additionally, implementing faster feedback systems can motivate and invigorate agents effectively. Utilizing sophisticated analytics will help you concentrate on the most significant priorities, while customer feedback should steer the development of outstanding and uniform experiences. It's crucial to eliminate distractions and focus on the insights that are essential for meeting your contact center aims and boosting overall business performance. Quality managers are instrumental in monitoring and training employees, whether they are working remotely or in-person, and this includes conducting regular evaluations and training sessions to foster productive customer engagements while tracking trends and ensuring compliance. For leaders within the organization, adopting a comprehensive quality program is vital for sustaining employee motivation and achieving high levels of customer satisfaction. With Calabrio Quality Management, you gain comprehensive insights into the experiences of both agents and customers, facilitating ongoing improvements and excellence in service delivery. Ultimately, this emphasis on both quality and engagement lays a solid foundation for long-term growth and success, making it imperative to continuously adapt and evolve your strategies in response to feedback and analytics.