Top ATSGOne Alternatives

Vivantio has earned accolades as a leading customer service management software solution available today. Our SaaS service management platform encompasses a variety of customer service functions, including customer support ticketing, help desk operations, service desk management, IT service management, asset oversight, and enterprise service management, all underpinned by established industry standards like ITIL. Additionally, Vivantio offers adaptable licensing solutions tailored to the diverse needs of rapidly expanding businesses worldwide. This flexibility ensures that organizations can find the perfect fit for their requirements.

Elevate your service management experience with BlueFolder, the comprehensive solution crafted specifically for field service providers, maintenance teams, and support organizations. Improve your workflows, enhance customer satisfaction, and increase operational efficiency with our extensive range of features designed for seamless integration. Easily oversee work orders through our user-friendly interface, ensuring that no detail goes unnoticed. Utilize our intelligent dispatch and scheduling tools to effectively allocate resources, reducing downtime while boosting productivity. Strengthen customer relationships with our CRM capabilities, which allow you to monitor interactions and service history for a tailored customer experience. Stay connected and productive with our mobile app, which facilitates real-time collaboration, work order updates, and direct client communication from any location. Manage your assets, equipment, and contracts with ease, while simplifying financial operations through our billing and invoicing features that help you create precise invoices and streamline payment processes to enhance your cash flow. Acquire meaningful insights into your business operations through customizable reports and analytics, empowering you to make data-driven decisions and pinpoint areas that require improvement. Additionally, BlueFolder integrates smoothly with other essential tools, ensuring that your service management ecosystem is cohesive and efficient. With BlueFolder, you can transform your service management approach and unlock new levels of operational success.

Serviceaide offers a user-friendly service management solution that can be deployed in a matter of weeks instead of taking months. You will experience a tangible return on investment with minimal administrative costs and swift implementation. This adaptable platform can be utilized either on-premises or through cloud services. Built on ITIL best practices, Serviceaide encompasses all the essential components your team needs. You have the flexibility to choose the environment that aligns with your technological, infrastructural, and compliance requirements. Furthermore, Serviceaide stands out as a comprehensive and cost-effective option, equipping IT personnel with the necessary tools to handle everything from ticketing to incident, change, and asset management efficiently. In addition to its robust functionalities, Serviceaide includes a virtual agent, self-service portals, and AI-driven features to enhance both analyst and user productivity. By automating processes across technical workflows and business services, organizations can significantly boost their operational agility. This makes Serviceaide not just a solution, but a strategic partner in driving business success.

Zendesk functions as a powerful customer support platform designed to enhance support workflows and elevate the customer experience. It provides a comprehensive set of features, including AI-driven automation, messaging capabilities, live chat options, and customizable workflows, allowing businesses to offer personalized and effective assistance across multiple channels. Additionally, the platform seamlessly integrates with various other applications and delivers real-time analytics, which help organizations make well-informed, data-driven decisions. Suitable for businesses of all sizes—from new startups to large enterprises—Zendesk emphasizes scalability, security, and user satisfaction. By offering such adaptable solutions, it ensures that companies can flexibly modify their customer service strategies to keep pace with changing demands, thereby fostering long-term relationships with their clients. This adaptability is crucial in a fast-evolving market where customer expectations are continually on the rise.

ConnectWise PSA, previously known as ConnectWise Manage, is a comprehensive business management solution tailored for organizations that provide technology support and services, and it is relied upon by over 100,000 users. This platform is packed with numerous features that enhance team accountability and boost operational efficiency, encompassing tools for help desk management, billing, time tracking, project oversight, agreement handling, sales and marketing, procurement, and reporting. By offering an integrated professional services automation (PSA) solution, ConnectWise PSA fosters a unified perspective of your entire operations through a singular data layer, allowing for improved clarity and streamlined business processes. This holistic approach not only helps organizations manage their resources effectively but also empowers teams to respond swiftly to client needs and market demands.

SysAid represents the future of IT service management, offering a robust platform that integrates generative AI into every aspect of service delivery, all presented through a user-friendly, conversational interface. This innovation allows organizations to provide outstanding service effortlessly, enhancing employee satisfaction with a dependable and user-friendly service experience. Additionally, it enables administrators to concentrate on higher-level strategic initiatives, ultimately empowering organizations to realize their full capabilities and drive growth. By embracing this technology, companies can transform their service processes and achieve unprecedented efficiency.

InvGate Service Management serves as a robust solution for asset management and help desk operations, designed to enhance IT service delivery and support. With its user-friendly and intuitive interface, it stands out as a top choice for organizations. The platform provides a comprehensive solution for multiple departments, allowing for efficient service fulfillment alongside unified asset management features. This integration ensures that asset requests and service requests are handled seamlessly. Additionally, InvGate Service Management boasts a graphical workflow builder that utilizes a drag-and-drop functionality for ease of use. Users can also enjoy fully customizable dashboards that require no coding, making it accessible for all team members. Overall, InvGate Service Management not only simplifies IT processes but also empowers teams to tailor their workflows effectively.

Join countless IT experts and managed service providers who rely on N-able™ Ncentral® for remote monitoring and management of intricate networks and devices. Here are the standout features: * Monitor a wide array of devices, including those running on Windows, Linux, and macOS. * Achieve comprehensive visibility throughout your network and cloud services without needing additional monitoring tools. * Create automated patch management policies to guarantee that all devices remain current with updates. * Streamline your workflow using drag-and-drop scripting in the automation manager, eliminating the necessity of coding. * Access remote support for various platforms and devices via the integrated Take Control feature. * Manage tickets and billing effortlessly with the N-able MSP manager. * Protect your data through built-in backup, endpoint detection and response (EDR), and antivirus (AV) solutions. * Enjoy flexible deployment options with both on-premises and hosted cloud solutions tailored to meet your business requirements. * Experience a robust tool that enhances efficiency and security for your IT operations.

Netreo stands out as a premier full-stack platform for managing and observing IT infrastructure. It serves as a comprehensive source of truth for proactive monitoring of performance and availability across extensive enterprise networks, infrastructures, and applications. Our platform is designed to cater to the needs of: IT executives, who benefit from complete visibility into business services, down to the underlying infrastructure and networks that sustain them. IT Engineering teams, who utilize it as a decision-making tool to effectively plan and design modern solutions. IT Operations groups, who gain real-time insights into issues within their environments, allowing them to identify bottlenecks and understand their impact on users. These valuable insights extend to mixed systems and vendor environments that are dynamic and ever-evolving. With ongoing support for over 350 integrations, we continue to expand our partnerships with network, storage, virtualization, and server vendors. As a result, organizations can adapt seamlessly to the complexities of their IT landscapes.

VIRIMA is a cloud-based software platform that offers automated solutions for IT Asset Management, IT Service Management (ITSM), and IT Operations Management (ITOM). Its user-friendly interface and cost-effective deployment make it accessible for various organizations. By utilizing advanced infrastructure discovery and visualization features, VIRIMA connects business processes with the technology and services that support them. The unique automation features of the VIRIMA CMDB empower IT companies, regardless of their size, by enhancing their insight, control, and overall value. As a result, these organizations can effectively navigate the complexities and challenges posed by today’s ever-evolving and distributed IT environments. This comprehensive approach not only streamlines operations but also strengthens security measures across the IT landscape.

Matrix42 Enterprise Service Management (ESM) is a holistic solution designed to automate and improve service processes, thereby increasing the efficiency of both IT and non-IT services within an organization. By unifying various functionalities, such as service catalogs, self-service portals, service desks, and software asset management, it streamlines workflows through automation. Users are equipped to automate numerous processes like order placements, approvals, license confirmations, installations, and cost distributions utilizing no-code tools, which aids organizations in optimizing resources while enhancing service quality. Additionally, Matrix42 ESM greatly enhances the user experience by facilitating easy access to services, improving service levels through data-driven insights, and simplifying employee offboarding via automated workflows. The platform also ensures seamless integration with existing IT systems, fosters effective service management practices, and allows for scalability with minimal disruption to ongoing operations, solidifying its role as an essential asset for organizations aiming to boost their service delivery. Furthermore, by not only meeting current service demands, the platform strategically positions businesses for sustained growth and flexibility in an ever-evolving market.

BMC Helix Enterprise Service Management (ESM) is a cloud-based Software as a Service (SaaS) platform designed to enhance user interactions by utilizing intelligent automation and seamless workflows, along with rapid customization capabilities. This innovative solution enables businesses to deliver an all-encompassing service management system that goes beyond IT, integrating various functions such as human resources, facilities management, finance, security, customer support, and agile development operations. By simplifying the challenges linked to personnel, applications, workflows, and communication in both cloud and hybrid settings, it effectively optimizes processes. The deployment of BMC Helix ESM allows organizations to boost overall efficiency, encourage teamwork, and speed up service response times by leveraging AI and machine learning for incident autocorrelation, significantly reducing the need for manual interventions. Additionally, the platform features cutting-edge technologies like AI, machine learning, and robotic process automation to enhance workflows, refine real-time data insights, and enable proactive problem-solving. Furthermore, it supports both agile and traditional DevOps practices, offering a comprehensive set of tools for automating service requests, managing demand, and more, ultimately empowering businesses to quickly respond to evolving requirements. As a result, this flexibility helps organizations maintain a competitive edge in an increasingly dynamic digital environment, ensuring they can thrive amidst constant change.

ServiceTonic is a powerful, flexible, and intuitive service desk software designed in accordance with ITIL standards. It features a unique automation and service management platform that can be tailored extensively without the need for programming knowledge. As a solution for IT Service Management following ITIL guidelines, ServiceTonic enables IT departments to improve their internal workflows and increase user satisfaction through its multichannel service desk, process automation, and efficient asset management. Furthermore, it offers straightforward access to key performance indicators (KPIs), facilitating better decision-making processes. The software's comprehensive ticketing system allows organizations to effectively manage a wide range of requests, inquiries, and incidents, ensuring exemplary support for both customers and users. Additionally, any request can be submitted through its adaptable Multichannel Service Desk, which supports communication via Phone, Email, Mobile, Web, Chat, or even QR codes. This level of versatility not only streamlines operational procedures but also significantly enhances the overall user experience, making it an essential tool for modern IT teams. Ultimately, ServiceTonic stands out as a vital asset for organizations seeking to optimize their service management capabilities.

The field of information technology offers a remarkable opportunity to drive digital transformation within an organization, with a robust cloud-based IT Service Management (ITSM) software tool being essential to achieving this objective. In contrast to outdated or overly basic service desk solutions, EV Service Manager provides a vibrant, effective, and user-friendly method for managing service delivery in businesses. This platform is adept at meeting even the most complex demands while improving ease of use, responsiveness, and mobility, ensuring that cloud-based ITSM software remains both efficient and readily accessible. By utilizing Service Manager, organizations can significantly enhance their IT maturity through its extensive automation capabilities that support the entire ITIL lifecycle, including processes certified as PinkVerified. Additionally, its adaptable and user-centric interface facilitates the incorporation of portals, dashboards, and external applications, allowing for the creation of a seamless user experience that simplifies access to all necessary resources. Ultimately, adopting this cutting-edge tool can fundamentally change the way your organization manages IT services, leading to increased efficiency and satisfaction among users. The transition to such a system not only streamlines processes but also fosters a culture of continual improvement in service delivery.

NetkaQuartz Service Desk X (NSDX) is an advanced IT service management solution designed to elevate the efficiency and effectiveness of IT support teams. NSDX offers a comprehensive suite of features, including service desk management, incident tracking, change enablement, and knowledge management, all aimed at improving service delivery and minimizing downtime. The platform integrates automated workflows, which help streamline processes and ensure consistent, high-quality service delivery. Additionally, NSDX's root cause analysis capabilities allow IT teams to quickly identify and address recurring issues, leading to faster resolutions and more stable IT services. By providing seamless collaboration tools and integrating with existing IT systems, NSDX ensures that IT operations are aligned with business needs, optimizing both productivity and customer satisfaction. With its focus on automation, efficiency, and quality, NSDX empowers organizations to deliver top-tier IT support at scale.

The combination of mobility, collaborative self-service, and the cutting-edge xFLow analyst user interface creates a modern experience for users to access services and accomplish tasks, which in turn boosts user engagement, satisfaction, and productivity levels. Our IT service desk solution incorporates advanced change management features, extensive automation, and ready-made best practice content, all of which contribute to a proactive IT service management approach that mitigates financial risks and reduces operational costs. Tailored specifically for IT service desk analysts, CA Service Desk Manager allows them to enhance their productivity through a seamless experience, empowering them to deliver outstanding customer service without the constraints of cumbersome processes or overwhelming metrics. This solution promotes teamwork by dismantling silos and improving communication, rather than depending on disjointed knowledge resources. By providing IT teams with a robust framework for managing services in a connected landscape, we strive to enhance both system and human intelligence, transforming them into an integrated, collaborative IT entity that aligns with broader business goals. Ultimately, this cohesive strategy ensures that IT services are not just efficient but also in sync with the strategic aspirations of the organization, thus paving the way for future growth and success. This commitment to innovation and collaboration positions IT as a vital partner in achieving organizational excellence.

IFS Field Service Management (FSM) is recognized as a premier solution specifically designed for managing field service activities within large enterprises. Its extensive suite of features aims to optimize resources effectively across the complete service lifecycle. Among its key functionalities are a contact center, management tools for contracts and warranties, oversight for knowledge and projects, as well as enhanced planning and scheduling features. Furthermore, the platform includes mobile capabilities, dedicated portals for customers and partners, billing systems, and inventory management for service parts, along with mechanisms for handling returns and repairs. This all-encompassing support structure not only improves operational efficiency but also elevates the quality of service delivery, ensuring that organizations can meet their clients' needs effectively. Overall, IFS FSM empowers businesses to streamline their field service processes while consistently exceeding customer expectations.

Aisera is pioneering advancements in technology with a groundbreaking solution that transforms the landscape for both businesses and their clients. This innovative AI system delivers a tailored and anticipatory experience, automating support and operations across a variety of industries such as HR, IT, sales, and customer service. By enabling users with self-service capabilities akin to those found in consumer applications, Aisera empowers organizations to take charge of their processes. Furthermore, Aisera propels your transition toward a more efficient future through the dynamic potential of digitalization. By harnessing insights from user and service behavior, Aisera streamlines tasks, actions, and essential business functions. It also boasts seamless integration with major platforms, including Salesforce, Zendesk, and ServiceNow, and collaborates effectively with other industry leaders such as Microsoft, Adobe, Oracle, SAP, Marketo, Hubspot, and Okta. Ultimately, Aisera is not just enhancing operational efficiency; it is reshaping the way businesses connect and engage with their customers.

An integrated cloud platform designed in accordance with ITIL standards will enhance the capabilities of your IT department. By modernizing outdated operational methods, you can establish streamlined workflows that enable both employees and customers to deliver outstanding service. This approach allows for the standardization of procedures and provides insightful analytics to ensure that IT aligns effectively with business objectives. Centralizing your workflows into a single space for ITSM software can significantly improve efficiency. HaloITSM merges ITIL best-practices with a versatile methodology to facilitate advancements in service management while also prioritizing an exceptional user experience. Valued by clients across various industries globally, HaloITSM has demonstrated its effectiveness. Explore our case studies to discover how organizations have successfully revamped their everyday operations and enhanced their service delivery. This transformation not only elevates performance but also fosters greater collaboration and satisfaction among users.

ServiceDesk Plus Cloud stands out as a premier online service desk software, designed for ease of use and powered by ManageEngine, the IT segment of Zoho. This SaaS solution enables organizations to deliver exceptional support services to their customers. With over 100,000 IT service desks globally leveraging this cloud-based ticketing platform, it streamlines the process of tracking and managing IT tickets, facilitating faster issue resolution and enhancing user satisfaction. Featuring ready-to-use ITIL workflows, the software allows for comprehensive management of the entire lifecycle associated with IT issues, problems, and projects. Users can establish support SLAs, define escalation procedures, and maintain compliance with organizational standards. Additionally, it automates the distribution, categorization, and classification of tickets, adhering to pre-established business rules. Timely notifications and alerts can be configured to promote prompt ticket resolution. By empowering users with greater control and minimizing the need for in-person visits, the platform includes a service catalog and self-service portal, enabling users to create and track their own tickets while also searching for potential solutions. This user-centric approach not only optimizes service delivery but also fosters an environment of self-sufficiency.

Xurrent offers enterprise service management (ESM) solutions that facilitate smooth collaboration among internal departments and external service providers. As the only ESM platform that effectively connects various internal teams such as IT, HR, and Facilities, along with managed service providers that handle certain services, Xurrent stands out in the market. It not only adheres to ITIL processes but also incorporates fully integrated features for knowledge management, project oversight, and time tracking. Additionally, Xurrent functions as a self-service application enabling employees to seek assistance whenever required. Moreover, it extends its capabilities to support Service Integration and Management (SIAM) alongside its IT service management (ITSM) and ESM functions, aligning with ITIL, Knowledge-Centered Service (KCS), and other best practices. This comprehensive management framework is becoming increasingly vital as organizations increasingly rely on a variety of external providers. By ensuring robust inter-departmental and external collaboration, Xurrent positions itself as a crucial tool for modern enterprises navigating complex service landscapes.

Naverisk offers elegantly straightforward RMM and Service Desk software that serves as a robust, user-friendly, all-inclusive platform for automating IT services, thereby streamlining service delivery and lowering expenses. For over a decade, Naverisk has equipped MSPs and IT professionals with the tools necessary to provide outstanding IT support. With its advanced remote management and monitoring features, you can proactively identify and resolve issues before they impact users. By automating your IT services, you can significantly enhance your operational efficiency. The platform fully supports Windows, Linux, Mac, and SNMP devices, ensuring broad compatibility. Effective customer service relies on teamwork, and Naverisk’s service desk is specifically designed for IT experts and MSPs. It boasts powerful automation and collaboration features, enabling teams to work seamlessly together while integrating device management to swiftly address IT challenges. By fostering an environment of cooperation and efficient problem-solving, Naverisk empowers teams to deliver exceptional service.

SymphonyAI’s IT Service Management solution utilizes artificial intelligence to streamline workflows, boost efficiency, and enhance user satisfaction. The platform boasts a cohesive service portal, which allows users to access self-service options while benefiting from round-the-clock AI assistance. It comes equipped with features that enable rapid deployment, service automation, and no-code customization, permitting organizations to adapt IT services to their unique requirements. By prioritizing improved service quality, SymphonyAI enables businesses to optimize their operations, address challenges more swiftly, and provide more user-friendly service experiences. Ultimately, this innovative solution positions companies to thrive in a fast-paced digital landscape.

IR:IS and AIOps are sophisticated AI-driven systems designed to enhance both processes and resource management. These integrated solutions facilitate seamless project planning, allocation of resources, financial integration, and oversight of project controls. In addition, they encompass functionalities for customer relationship management (CRM), human resource management (HRM), and the management of recurring tasks. Both platforms provide invoicing capabilities and comprehensive reporting tools for detailed insights. Their built-in authorization features allow for role customization, ensuring secure access and data protection. Notably, IR:IS is compatible with any platform, including mobile devices and tablets, and operates independently of web browsers. Moreover, IR:IS and AIOps promote financial optimization, the adoption of best practices, and effective performance tracking, all of which contribute to enhanced operational efficiency and increased employee productivity. With these tools, organizations can further streamline their workflows and achieve their strategic goals more effectively.

Managing the needs of a sizable workforce, whether in-person or working remotely, poses a considerable challenge for IT departments. This task is becoming increasingly complex due to a combination of factors, including budget limitations, cuts in personnel, a surge in essential applications, and changing workplace dynamics such as remote work and the use of personal devices. The Thrive Platform, powered by ServiceNow, equips IT teams to improve service delivery while reducing both time and effort. By enabling self-service features and automating common tasks like password resets and onboarding, the Thrive Platform transforms the landscape of IT operations. It provides tailored experiences according to job roles, thereby simplifying everyday responsibilities for IT staff and making technology self-service more accessible for all users. With a dedicated team of experts at Thrive, the platform boosts overall effectiveness through personalized workflows and clear guidance, ultimately enhancing the work experience for everyone involved. This cutting-edge strategy not only optimizes IT procedures but also cultivates a more efficient and gratifying work atmosphere, fostering collaboration and innovation across the organization. As a result, businesses can adapt more swiftly to changes and deliver better support to their employees.

The vCIOToolbox is an innovative Key Account Management and Advisory Platform designed to benefit both customers and IT service providers. It enables Managed Service Providers (MSPs) to pinpoint technological deficiencies and align solutions with the needs of various businesses, whether they are small or large. By utilizing this platform, you can effectively combat cyber threats and malicious actors, ensuring your services remain proactive. MSPs, Managed Security Service Providers (MSSPs), and other service organizations can adopt our streamlined, repeatable processes to guarantee their clients possess the necessary technology that aligns with their strategic objectives. Given that cybersecurity is an intricate field with ever-evolving threats, having protective tools is just one facet of a comprehensive strategy. Clients require guidance, akin to having a Cybersecurity Sherpa, to navigate these complexities. Our Governance, Risk, and Compliance (GRC) tools empower MSPs and MSSPs to conduct thorough assessments or initiate a Compliance as a Service Program, significantly reducing risk while simultaneously boosting revenue for the service provider. Additionally, you can keep track of client satisfaction and service performance, ensuring that your offerings continually meet their expectations and needs.

A unified solution for IT service management, hardware asset management, and all enterprise service management requests is offered by Octopus ITSM software. This comprehensive platform streamlines request and asset management efficiently, regardless of the scale of your operations. With a focus on user satisfaction, Octopus ITSM software aligns your internal services, ITSM, and CMMS strategies effectively. Its cloud-based architecture, coupled with various integration capabilities, guarantees a rapid and favorable return on investment. Additionally, Octopus ITSM software empowers you to swiftly pinpoint the necessary improvements and implement them, thereby enhancing the productivity of your IT team. By leveraging this tool, organizations can foster a more responsive and efficient service management environment.

SolarWinds Service Desk, previously known as Samanage, serves as a comprehensive service desk and IT asset management tool tailored for professionals in IT, Human Resources, and Facilities who require a straightforward and effective approach to handle requests. This platform offers extensive customization options and facilitates collaboration through its built-in "whiteboard" feature, allowing users to brainstorm and work through complex tasks together. Businesses can leverage SolarWinds Service Desk to oversee both hardware and software assets, streamline license and contract management, identify potential risks, maintain compliance with licensing requirements, and perform various other essential functions. The platform is designed to enhance service management within organizations, ensuring employees receive top-notch support while reducing the adverse effects of incidents on business operations. By effectively tracking each asset, companies can guarantee that their workforce is equipped with the necessary tools to excel in their roles. Additionally, the platform’s robust capabilities contribute to overall efficiency and productivity within the organization.

IncidentMonitor™ is recognized as a highly advanced and flexible IT Service Management (ITSM) tool. Developed and continuously supported by Monitor 24-7 Inc. from its base in Canada since 1999, it has garnered a strong user base in both North America and Europe. The platform is loaded with critical functionalities, features, and industry best practice templates that cover ten ITIL processes, human resource management tasks, customer feedback collection, and much more, all set for immediate implementation. In addition to its primary function as an IT and ITIL support application, IncidentMonitor™ operates as a holistic Service Management framework, which includes a built-in Workflow Engine, a Self Service Portal, and a Service Catalog Designer. By eliminating a modular structure, this solution allows organizations to expand their service delivery capabilities well beyond the confines of the Service Desk, thereby improving efficiency across various departments. Consequently, IncidentMonitor™ not only optimizes IT operations but also cultivates a culture of effective service management throughout the entire organization, thereby enhancing overall productivity and responsiveness. This comprehensive approach ensures that all areas of the organization can benefit from improved service delivery practices.

Seerene’s Digital Engineering Platform provides sophisticated software analytics and process mining functionalities that analyze and visualize the software development processes within your organization. By pinpointing areas of inefficiency, this platform transforms your business into a more streamlined operation, facilitating software delivery that is not only swift and high-quality but also economical. It empowers leaders with vital insights needed to guide their teams toward achieving exceptional software standards. The platform is capable of identifying code segments that are likely to harbor defects, which can hinder developer productivity, while also recognizing high-performing teams so that their successful practices can be implemented throughout the organization. Furthermore, it assesses potential defect threats in release candidates by meticulously reviewing code, pinpointing development hotspots, and evaluating testing strategies. It also reveals areas where there is a mismatch between the effort expended by developers and the value produced for users, along with identifying code that remains unused by end-users, leading to unnecessary maintenance costs. In essence, Seerene not only helps organizations enhance their software development lifecycle but also significantly boosts overall productivity and effectiveness across teams. This comprehensive approach ensures that companies remain competitive and adaptive in a fast-paced technological landscape.

The Moveworks AI platform combines advanced machine learning, conversational AI, and Natural Language Understanding (NLU) with deep connections to various enterprise systems, enabling full automation of IT support issue resolution. Our technology is designed to understand the specific language of businesses and the common challenges faced in IT support, allowing for instant assistance while also learning and enhancing its skills over time. Moveworks makes acquiring workplace support a seamless experience, ensuring that users encounter minimal obstacles. Central to our platform is the Intelligence Engine, a robust AI component that facilitates its operations. This innovative system transforms complex resources into straightforward solutions, significantly improving the overall user experience. By focusing on these advancements, we aim to optimize IT support processes and equip employees with effective tools for resolving their issues efficiently. In this way, Moveworks not only addresses immediate concerns but also contributes to a more productive workplace environment.

Alemba Service Manager is an IT Service Management Tool that aligns with ITIL standards and prioritizes the efficient handling of requests. With a legacy spanning 25 years, it enables organizations to swiftly address business needs by streamlining request fulfilment through automated workflows. Alemba's distinctive pricing model accommodates varying levels of involvement across different teams in your organization, ensuring accessibility for all user types. Furthermore, Alemba boasts a robust consulting framework and unparalleled expertise in the Service Management sector, emphasizing customer satisfaction. This comprehensive approach positions Alemba exceptionally well to implement a complete Service Management Project tailored to the specific needs of your organization. By leveraging its experience and customer-centric strategies, Alemba aims to enhance operational efficiency and improve overall service delivery.

Revolutionize your IT and enterprise workflows with AI-powered solutions that facilitate quick service deployments, boost productivity, and offer outstanding user experiences by redefining IT Service Management (ITSM) and Enterprise Service Management (ESM) through the use of predictive and generative AI. By simplifying operations and reducing complexity, you can promote collaboration across your entire organization while accelerating business results. Utilizing the advantages of predictive and generative AI, combined with automation and low-code/no-code platforms, you can greatly enhance organizational efficiency. Create an engaging, omnichannel experience that meets the needs of employees, partners, and customers alike. With a unified, lightweight platform driven by cutting-edge AI technology, service request resolutions can be achieved up to 50% faster through agile ITSM/ESM functionalities. Streamline service management and deployment with user-friendly low-code and no-code options, enabling teams to quickly adjust to evolving demands. Automate your service needs and eliminate manual processes with scalable solutions that cater to teams of any size, thus paving the way for a more efficient future. The integration of AI not only refines your workflows but also empowers your workforce to dedicate their efforts to more strategic initiatives, ultimately fostering a culture of innovation within your organization. This approach ensures that all stakeholders benefit from improved operational effectiveness and a more responsive service delivery model.

Hornbill Platform offers a comprehensive solution to enhance and digitize your organization's operations via a set of integrated, user-friendly applications designed for enterprises. Embracing digital technology significantly boosts business financial performance and drives the vital trend of Digital Transformation, which is crucial for modern organizations. By leveraging Hornbill's platform and tools, you can effectively embark on this transformative journey. Each application is designed to align with the unique requirements of your business processes while functioning within a cohesive technological ecosystem that boasts a unified data model and full integration. Users in the business realm can easily automate workflows across different departments without any coding, eliminating the reliance on expensive consulting services or complex technical initiatives to start realizing benefits. A key element of any digital transformation strategy is the flexible workflow automation feature, which allows intricate business processes to be depicted visually, making it accessible for users without coding expertise or specialized technical training. This forward-thinking method enables organizations to swiftly adapt to evolving market conditions while enhancing their operational effectiveness and overall agility. Ultimately, Hornbill empowers businesses to not only keep pace with changes but also thrive in a competitive landscape.

iET Solutions, a branch of UNICOM® Global, assists both large and medium-sized companies in enhancing the effectiveness and security of their IT operations and infrastructure. Enterprises globally rely on iET Solutions' software for IT service management (ITSM), software asset management (SAM), and enterprise service management (ESM). Their flagship product, iET ITSM, boasts PinkVERIFY® certification and adheres to ISO/IEC 20000 standards. Additionally, with supplementary modules for phone system integration and software asset management, iET Solutions provides a comprehensive service management package. Recognizing that each business has its own distinct needs, the solutions are tailored to align with the operational style of their clients. With over thirty years of expertise in service management, the company collaborates with organizations from various sectors, ensuring that they can meet diverse requirements effectively. This extensive experience allows iET Solutions to remain at the forefront of industry developments and innovations.

ConSol CM/Helpdesk delivers streamlined IT assistance for both employees and clients, proudly developed in Germany. This system facilitates swift resolutions to various incidents and requests, whether through automated processes or manual intervention. Every incoming query, whether received via email, web form, or self-service portal, is systematically logged and directed to the appropriate handler within the 1st, 2nd, or specialized teams, thanks to its built-in workflow logic. To expedite the search for solutions, users have access to an array of FAQs and recommended answers. The integrated change management feature enables users to create and monitor both straightforward and intricate changes, while problem management helps to resolve significant issues efficiently. Notably, all data frameworks and procedures can be tailored to fit your specific requirements, ensuring that the system meets the unique demands of your organization. Thus, ConSol CM/Helpdesk exemplifies a flexible and comprehensive IT support solution.

BOSSDesk offers a comprehensive ITIL-based Service Desk and Help Desk solution suitable for both on-premise and cloud environments. It features remote work functionalities along with a highly acclaimed user interface and an effective Service Catalog. Users have praised BOSSDesk for its cost-effective ITSM services, exceptional user experience, and remarkable customer support, further solidifying its reputation in the market. This solution not only enhances operational efficiency but also fosters better collaboration among teams.

Jira Service Management, previously known as Jira Service Desk, equips Dev/Ops teams to operate at a rapid pace, enabling them to swiftly adapt to business shifts while delivering exceptional service experiences for both customers and employees. Customize Jira Service Management to meet your unique requirements, allowing every team member—from IT to legal and HR—to establish a service desk in no time and scale it as necessary. Experience the benefits of providing outstanding service rapidly, free from the complexities and expenses often associated with traditional ITSM solutions. This open and collaborative platform facilitates work tracking across the entire organization. You can seamlessly connect issues in Jira and integrate data from various software development tools, enriching your IT support and operations teams with valuable contextual insights for immediate incident response, request management, and change implementation. Additionally, you can mitigate risks and enhance customer outcomes, expediting essential development tasks, reducing reliance on manual processes, and implementing changes swiftly while maintaining a comprehensive audit trail for each modification. By leveraging these capabilities, organizations can foster a more agile and efficient environment that ultimately leads to better service delivery.

Asio™ by ConnectWise® is recognized as the leading platform for top-tier IT solution providers. For those in need of cutting-edge cloud technology combined with unmatched scalability and rapid performance, Asio™ serves as the ultimate solution. This groundbreaking platform effectively tackles the complications arising from disjointed systems, addressing concerns like inefficiencies and repetitive tasks head-on. By leveraging Asio™, your organization can evolve into a more efficient IT service provider, fortified by a security-focused strategy that refines your operations, enhances intelligent monitoring and automation, and accelerates innovation, among a plethora of advantages. Take command of your business processes and financial results with Asio™. Improve your operations through a comprehensive suite of software that is favored by managed service providers, featuring tools for professional services automation (PSA), automated quotes and proposals, sophisticated IT documentation, and real-time insights into your business. The remarkable capabilities of these tools empower you to effectively navigate the path toward business growth and maturity. Moreover, by elevating your service delivery, you can boost customer satisfaction while minimizing effort, ensuring that your organization stays competitive in an ever-evolving market landscape. Ultimately, Asio™ equips you with the tools needed to thrive in the digital age.

The Kaseya Business Management Solution (BMS) is recognized as the most all-encompassing tool tailored for Managed Service Providers (MSPs). It effectively addresses the critical backend requirements of MSPs, allowing them to focus more on marketing and service delivery instead of getting entangled in non-revenue-generating tasks. This powerful platform includes an array of features such as project management, expense and time tracking, financial oversight, billing processes, inventory management, service desk operations, and customer relationship management (CRM). Through the platform, users can easily create, manage, and resolve service requests and support tickets. Utilizing Kaseya BMS, organizations can reduce the number of service tickets submitted and accelerate the resolution of IT problems. Costing approximately one-third of what competitors charge, it helps businesses cut down on time spent on billing and time management, creating additional growth opportunities—leading to a 40% improvement in ticket resolution speed when used in conjunction with VSA. Technicians are able to work efficiently and collaboratively across multiple tools, accessing crucial information where and when they need it, which ultimately boosts productivity and enhances service quality. This holistic strategy not only simplifies operations but also empowers MSPs to deliver outstanding service to their clients, thus improving client satisfaction and retention rates.

The SP IT Helpdesk is a multifunctional application tailored for Microsoft Teams and SharePoint, seamlessly combining helpdesk operations, change management, IT asset tracking, a calendar, discussions, and document management within one platform. In contrast to traditional standalone help desk solutions, SP IT Helpdesk offers a unique blend of business process automation and collaborative functionality for teams. Users can take advantage of a self-service MyIT portal that is easily accessible through MS Teams or SharePoint, making ticket submission straightforward while providing access to a rich knowledge base, crucial documents, and training resources. Furthermore, IT staff can access a secure Staff Portal within Microsoft Teams or SharePoint, which acts as a centralized location for managing IT tasks, communications, and documentation efficiently. The platform also includes an integrated Power BI Dashboard that significantly improves visibility and reporting for management, allowing for better-informed decisions and more streamlined operations. This innovative framework not only enhances the efficiency of IT support but also promotes a more interconnected environment for team collaboration and problem-solving. Ultimately, SP IT Helpdesk represents a significant advancement in the way IT services are delivered and managed.

Wepsol Managed IT Services aims to revolutionize IT infrastructure while fostering a digital workplace that serves the interests of employees, clients, and partners. Through the implementation of automation-based solutions, the company endeavors to update legacy IT systems, reduce periods of inactivity, and address security and compliance issues. Furthermore, fluidPro is dedicated to enhancing business adaptability, improving user interactions, and providing reassurance through secure connections, strong data safeguarding, and comprehensive risk management strategies. Their overarching goal is to cultivate a cohesive and efficient digital landscape that benefits every party involved, ensuring that technology serves as a catalyst for growth and collaboration.

At Visualutions, our commitment lies in prioritizing the communities we serve rather than merely focusing on our products, understanding that Community Health plays a vital role in the overall American healthcare system, which accounts for nearly 20 percent of the nation's health needs. We take great pride in providing medical billing, EHR software, and other essential services to organizations that are devoted to aiding underserved populations throughout the nation. Our dedication spans various sectors, including Community Health initiatives, Patient-Centered Medical Homes, Federally Qualified Health Centers, Indian Health Centers, County Health, Rural Health, and Ambulatory Care services. Since initiating our partnership with Federally Qualified Health Centers back in 2000, we have cultivated nearly two decades of specialized expertise tailored to their unique needs. Over these years, Visualutions has consistently refined our offerings, enhancing the capabilities and services associated with athenaPractice™ (previously known as Centricity Practice Solutions), which has solidified our reputation as the preferred vendor for enhancements to athenaPractice. Our unwavering commitment to adapting and evolving allows us to address the shifting needs of the communities we support, ensuring that our solutions are not only relevant but also deeply impactful. As we move forward, we remain dedicated to fostering strong relationships with these communities, aiming for sustainable improvement in their health outcomes.

Navigate by Globant is designed to improve process efficiency and streamline workflows for organizations. It automates and optimizes complex processes using a data-driven approach that effectively evaluates and redesigns workflows. With the integration of advanced AI and machine learning technologies, Navigate analyzes operations to identify inefficiencies and provides actionable insights for process improvement. The platform's flexibility allows organizations to tailor solutions to meet their specific needs, whether in supply chain management, customer service, or internal operations. Equipped with an easy-to-use interface and integration capabilities, Navigate helps businesses increase productivity, reduce costs, and enhance overall performance. Additionally, it offers users the ability to carefully map each process interaction, granting them a thorough understanding of process dynamics and behaviors. This deep insight not only facilitates better decision-making but also supports the development of more effective operational strategies, ultimately driving success in a competitive landscape.

Ensure the delivery of reliable IT services while boosting team productivity through optimized experiences. Speed up the resolution of issues and encourage innovation by harnessing the capabilities of AI and machine learning, all conveniently available through a unified cloud platform designed for user-friendliness. Streamline your IT environment by consolidating services and tools, bringing together the essential applications needed for advanced IT experiences. Take advantage of automation to oversee vital processes via the Now Platform, which acts as a centralized hub for all organizational activities. Free your IT personnel from monotonous tasks and enhance overall efficiency. Tap into AI-driven analytics to quickly pinpoint, track, and resolve incidents, while virtual agents using natural language provide instant solutions for repetitive service requests. The IT Service Management (ITSM) framework is equipped with powerful features to optimize processes, improve user satisfaction, and create new value through innovative approaches. By embracing this cohesive platform, organizations can not only achieve higher efficiency but also gain a strategic edge in a fast-changing digital environment. This transformative process ultimately empowers businesses to stay ahead of the competition while adapting to new technological advancements seamlessly.

Service.Direct is a versatile service management platform offered as a Software as a Service (SaaS) solution. While it aligns with ITIL standards for IT service management (ITSM), it is also applicable across various sectors. This SaaS offering encompasses all facets of service management processes. At the core of the web application are service level agreements (SLAs), which dictate the timelines and responsibilities for addressing issues. The system's configurable workflow engine is essential, managing incidents, service requests, changes, and problems efficiently. It automates incident classification, assigns teams, and tracks response and resolution times. Users can utilize a self-service portal to access the solution, empowering them to manage their own information and enhancing the quality of incoming tickets. Developed by the Dutch managed service provider Acknowledge Benelux B.V., Service.Direct is a reliable and secure option for organizations aiming to elevate their service management practices. With its robust features, it stands out as a comprehensive tool for improving operational efficiency.

Studies indicate that up to 80% of IT assets go underutilized, leading to significant financial and efficiency challenges for organizations. In light of heightened regulatory requirements and security issues, many companies are compelled to reassess their IT asset management strategies. To effectively establish new controls and processes for better hardware and software management, there is a pressing need for an advanced AI-driven tool. SummitAI Asset Management empowers organizations to enhance asset utilization, lower expenses, and ensure compliance with industry standards. It delivers a precise inventory of all hardware and software resources within a company, covering the complete asset lifecycle. This solution facilitates the management of assets at every stage, from initial planning to disposal, which encompasses requisitioning, allocation, and retirement. With SummitAI's IT Asset Management, businesses can operate more efficiently and economically, ultimately leading to improved overall performance and resource optimization. Embracing such innovative tools can significantly transform how enterprises handle their IT assets in an increasingly complex landscape.

ITSM software powered by machine learning caters to all your IT service management and service desk requirements. By establishing and fulfilling services, you can enhance both employee and IT productivity significantly. The software facilitates quicker issue resolution through integrated machine learning and automation. It minimizes the need for customizations and lessens the resources required for updates and management, whether on-premises or in the cloud, thereby lowering total cost of ownership (TCO). Prioritizing employee satisfaction is essential for enabling a swift and seamless return to work. With automated services, you can achieve quick and measurable outcomes for users, while simultaneously refining business processes. Moreover, you can oversee assets throughout their entire lifecycle at no extra expense. The contemporary user interface of SMAX empowers you to maximize your IT investments and guarantees compliance. This innovative approach not only streamlines operations but also fosters a more efficient work environment for your team.

Alloy Navigator is a comprehensive solution for IT Service and Asset Management that offers innovative answers to your toughest IT challenges. With its robust workflow automation capabilities, Navigator seamlessly establishes significant connections between the essential data points. This platform encompasses a wide range of IT fields, such as Inventory Management, Knowledge Base Management, Help Desk support, and adheres to ITIL standards for Change and Configuration Management. It proves to be the perfect choice for businesses of all sizes seeking to enhance their operational efficiency, ensuring that they can streamline their processes effectively. Additionally, the user-friendly interface of Alloy Navigator allows teams to adapt quickly and optimize their workflows, ultimately leading to improved service delivery and customer satisfaction.

The intuitive software ky2help® is designed as a comprehensive solution for managing IT and Enterprise Service Management, and it is now available for use. This standard software holds a Serview certification and comes equipped with ITIL processes ready to implement immediately. Its flexibility and simplicity allow for the rapid deployment of processes across all business units, ensuring minimal downtime. Moreover, ky2help can be seamlessly tailored to fit your existing system, making integration straightforward. The quick implementation process is accompanied by low maintenance requirements, making it an attractive option for businesses. Service-oriented companies often deal with more intricate workflows and supply chains compared to those focused solely on production. With the help of ky2help®, organizations can effectively oversee their service processes, promoting a centralized approach for improved management of resources. Ultimately, the ideal outcome is to facilitate a seamless electronic mapping and processing of the entire business process chain. This capability not only enhances efficiency but also fosters better collaboration across different departments within the organization.