Numa is the AI Customer Operations System purpose-built for dealerships that are losing revenue and customers to broken processes they've been patching for years. Every day, service calls go unanswered, advisors are buried fielding "where's my car?" instead of selling work, and managers don't hear about unhappy customers until the bad review is already live. Numa solves this at the infrastructure level, automatically following up with customers and giving advisors, reps, and managers real-time visibility into customer satisfaction across the entire operation. Operator answers and routes every inbound call so no opportunity goes dark. Status Updates proactively contacts customers so advisors aren't drowning in callbacks. Voice AI books appointments on the spot so customers never sit waiting. LiveCSI surfaces heat cases in real time so managers can step in before a CSI score takes the hit. Opportunities reaches out on declined services, open recalls, and equity moments, recovering revenue that would otherwise sit untouched. All of it runs through one unified system: one inbox, one shared context, nothing falling through the cracks. The result: revenue recovered, advisors freed up, and a customer experience that lifts CSI and builds lasting loyalty.
Learn more
Engage and collaborate on your own terms with the all-encompassing solution provided by Intermedia Unite. Whether you're working from the office, traveling, relaxing at home, or sipping coffee, the expansive communication and collaboration tools from Intermedia Unite ensure that you can maintain productivity and stay connected with both colleagues and clients effortlessly. You can securely share and work on documents from almost any location, enjoying complete file management with features like real-time backup and recovery. Automated greetings and rapid call routing that align with your operational hours guarantee that customers are swiftly directed to the right team member, ensuring efficient access to your staff. Incoming calls can be directed to specific teams designated for handling them, while also keeping you informed about your coworkers' availability statuses through instant notifications that indicate whether they are Available or Unavailable. With Intermedia Unite, maintaining connections while enhancing productivity has never been easier or more effective, making it an essential tool for any modern workplace.
Learn more
Routepost
Routepost acts as an AI-driven receptionist designed specifically for businesses that provide services, including HVAC contractors, electricians, plumbers, landscapers, salons, and cleaning companies. It operates 24/7, efficiently handling all incoming calls and texts while also scheduling appointments directly into your calendar, sending out automated reminders, following up on outstanding quotes, and requesting reviews once jobs are completed. This comprehensive service significantly reduces the chances of missed calls, voicemails, and lost opportunities. Starting at a competitive rate of just $49 per month, it offers a more cost-effective solution compared to traditional answering services. Routepost is ideal for any service-oriented business that needs to manage appointment bookings, whether in home services like HVAC and plumbing, beauty sectors such as salons and spas, or cleaning, landscaping, and medical fields. Furthermore, businesses can try Routepost for 14 days without a credit card, providing an opportunity to experience its advantages firsthand. In addition to these features, Routepost facilitates smooth communication, which ultimately boosts customer satisfaction and fosters stronger engagement with clients. This innovative approach to managing customer interactions ensures that businesses can focus more on their core services.
Learn more
OnCrew
OnCrew is an innovative answering service powered by AI, tailored for professionals in home services such as HVAC, plumbing, electrical, roofing, and various other trades. It adeptly handles incoming calls within about two rings, operates 24/7, collects vital information about jobs and callers, and conducts urgent-call triage specific to each trade, providing a summary and recording after every call interaction. Subscription options start at $49 per month, which includes a free 14-day trial, making it accessible for solo operators and small teams with multiple vehicles. This service proves essential for those who might miss calls during busy work hours, over the weekend, or late at night, thus safeguarding against lost business opportunities. By leveraging OnCrew, contractors can significantly enhance their customer service experience and optimize their communication processes, ultimately leading to greater efficiency and client satisfaction. Moreover, this solution allows professionals to focus more on their work while ensuring that potential clients are never left unattended.
Learn more
