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What is Amazon?

New startups as well as established Fortune 500 firms, whether they engage in B2B or B2C markets, along with brand owners and resellers, are drawn to selling on Amazon due to the platform's massive reach of 300 million global customers. Through Fulfillment by Amazon (FBA), companies can opt to delegate logistics tasks such as shipping, returns, and customer support to Amazon, or they can choose to handle shipping on their own. Sellers benefit from a range of flexible selling plans, diverse product categories, and various fulfillment methods that cater to their unique business needs. Amazon adheres to four core principles: prioritizing customer satisfaction over mere competition, fostering a culture of innovation, striving for operational excellence, and maintaining a long-term vision for success. The company's goal is to become the most customer-focused organization on Earth, the top employer globally, and to provide the safest workplace imaginable. Their extensive offerings include customer reviews, one-click purchasing, tailored recommendations, Amazon Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle e-readers, Career Choice programs, Fire tablets, Fire TV, the Amazon Echo smart speaker with voice assistant Alexa, Just Walk Out technology, Amazon Studios for original programming, and the ambitious Climate Pledge aimed at promoting sustainability. With this vast range of services and innovations, Amazon is not just a marketplace but a transformative force in the evolution of commerce and the overall customer experience, constantly adapting to meet the changing needs of shoppers worldwide. This commitment to innovation ensures that Amazon remains at the forefront of the retail landscape.

Screenshots and Video

Company Facts

Company Name:
Amazon
Date Founded:
1994
Company Location:
United States
Company Website:
amazon.com

Product Details

Deployment
SaaS
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
On-Site Training
Video Library
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Amazon Categories and Features

eCommerce Software

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Marketplace Software

Catalog Management
Category Management
Fee / Commission Management
Order Management
Payment Processing
Promotions Management
Returns Management
SEO Management
Shopping Cart
Vendor Portal
  • Reviewer Name: A Verified Reviewer
    Position: Student
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Amazon review

    Date: Feb 10 2025
    Summary

    I have had a great experience with Amazon... Product quality is great but price are a little bit high than other apps.. overall it's a great app for shopping.

    Positive

    Quality of goods and products are top notch... There is rarely any product which lacks in quality.

    Negative

    Price of products compared to other online shopping apps are high.

    Read More...
  • Reviewer Name: Arbaaz K.
    Position: Web Marketing
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Amazing platform for every type of seller.

    Date: Mar 17 2022
    Summary

    I love this tool for right reason because we have earn profitable income by selling stuff on amazon despite high competition in the market.

    Positive

    Easy to create sellers account with Amazon.
    Users friendly software to work with.
    Sell online with zero percent commission.

    Negative

    Highly competitive market.
    Beside that I love this platform.

    Read More...
  • Reviewer Name: Ankit K.
    Position: Systems Engineer
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Helps to buy products and services in few clicks.

    Date: Aug 13 2022
    Summary

    Overall, Amazon is one of the largest e-commerce platforms that list millions of products on its website. It can be used from the desktop or directly from a smartphone.

    Positive

    1. The user interface shows all the important features and description about the products listed.
    2. The application feels smooth to use on all the platforms.
    3. Amazon Pay can be directly used for making every purchase on the platform.
    4. It has millions of products across thousand of categories on the platform.

    Negative

    The application sometimes throws error while cancelling a particular item from an ordered list of products.

    Read More...
  • Reviewer Name: Balwinder B.
    Position: SDE
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Smooth application with great availability.

    Date: Jul 11 2022
    Summary

    Overall, Amazon is a great platform to buy products and a competitive and price and with a great delivery service. The application is smooth and flawless to use.

    Positive

    - It provides same-day delivery, which comes very handy when you want the products urgently.
    - The user interface of the application is easy to use and displays all the features in an accessible way.
    - It has a wide range of catalogs and categories for millions of products.
    - The prices of the products are quite competitive with additional discounts.

    Negative

    - The prices of the products tends to fluctuate a lot from seller to seller and makes the selection of products to buy a bit harder.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Review
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Amazon review

    Date: Jul 07 2022
    Summary

    Overall it's nice to have free shipping, updates on package, most of the time works fine. Overall i would give it a 9 of 10.

    Positive

    It's user friendly, you can get updates on packages. Very well designed and made. You can write reviews on how feel on certain products.

    Negative

    Sometimes it can be expensive, especially shipping. Sometimes packages get stolen.

    Read More...
  • Reviewer Name: Jason M.
    Position: Finance Director
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great for Business Invoice Work Flow

    Date: Jan 25 2022
    Summary

    Overall this is great for our staff and management. Invoicing has really helped keep purchases tax free and paid on time. The admin interface is easy to use.

    Positive

    Amazon is great for getting products we need. We use the invoicing feature to allow staff to order and invoice without having to enter payment information. It also limits them to only addresses we specify. Since we are a church it also ties our tax exemption to our account and allows staff to use that when making purchases. There is also an approval process for purchases, so we can track what is being done.

    Negative

    One of the only cons is that Business prime is really expensive when you fall between tiers.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Talent Acquisition Partner
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Getting what I need even within my busy life!

    Date: Jul 31 2022
    Summary

    Overall, being a busy person in my personal and professional life I love how easy it is to order what I need to then receive it within 24-48 hours.

    Positive

    The two day shipping is one of the best features of Amazon. There are some items that you can order and sent to you even within 24 hours. But, I personally think the best part of Amazon is their customer service. Whenever I have a question or concern with my orders and/or products Amazon's customer service is able to help immediately. They treat me well and gets things fixed quickly.

    Negative

    Just like everything the prime yearly costs are going up. I still think it is worth it for the frees shipping, but I wonder if it will get to a point that it is too much.

    Read More...
  • Reviewer Name: Adam H.
    Position: Engineering Intern
    Has used product for: 2+ Years
    Uses the product: Monthly
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Review of Amazon

    Date: Feb 22 2022
    Summary

    Overall, Amazon is a very useful and convenient resource to get almost anything shipped right to your door. They reviews speak loudly about the items making it easy to find the best options, and the shipping is fast!

    Positive

    I love amazon, I use it all the time. Shipping is fast, item selection is vast, and the products last. I am a prime member and I really enjoy all of the perks that come along with that service -- prime video, video game promotions, etc. All great!

    Negative

    I wish they could use more compostable packaging for their deliveries, or just less in general. I understand how difficult this is with the challenges of weather and protection, but I would love to see continued changes to work to something more environmentally friendly.

    Read More...
  • Reviewer Name: Prithvi K.
    Position: Kotlin Developer
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Shortest delivery timings.

    Date: Jan 29 2022
    Summary

    Overall, Amazon is a one-stop platform to buy any product with best deals possible. The application is easy to use with an intuitive user interface.

    Positive

    - Amazon is one of the largest e-commerce application, buy almost any product.
    - There multiple sellers for each category so the customer can choose the best prices and delivery timings.
    - The Amazon fulfilled products gets delivered in one day.
    - The application is available on all the platform, including mobile.

    Negative

    - There multiple misleading reviews under certain products.
    - It sometimes shows two identical with different pricing.

    Read More...
  • Reviewer Name: Joshua P.
    Position: Project Leader
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Amazon: One of the Best Online Markets

    Date: Jul 12 2022
    Summary

    To sum it up, Amazon is pretty great. It has a wide selection of books, overall decent support and a wide variety of services provided at a reasonable monthly rate. My only real downsides to the platform is it is not a solid place for shopping for specific types of software along with their technical support may be found lacking or a bit slow to respond.

    Positive

    In terms of my graduate studies and freeware project, my main usage of Amazon in this regard is for procurement. Both of the aforementioned activities require research and Amazon has an excellent selection of books. In terms of software purchasing, I find it a bit lacking in comparison as most software we need is not available on Amazon. Other Amazon services, such as pictures, music and streaming are all very solid and easily some of the better-quality streaming platforms.

    Negative

    I find the fees for Amazon Prime to be worth their cost so my main issue with Amazon is with its technical support. When I had some technical issues in the past it took a bit longer than I would have appreciated for them to understand my issue and fix it accordingly.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Recruiting Coordinator
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Makes life convenient

    Date: Mar 04 2022
    Summary

    I still love the amount of stores on amazon but if it is a basic need or something that I don't want to wait a while for, I will just go to the store. Otherwise, it's a great online shopping center.

    Positive

    Order online.
    Amazon Prime.
    Amazon TV.
    Easy to order and easy to keep track of payments. Lots of stores for you to peruse.

    Negative

    Recently a lot of Amazon Prime things have died down on how quick they will get here. I see myself going to stores more than going to here for things that can be bought out town. I just don't want to wait 2 weeks to get something in Walmart.

    Read More...
  • Reviewer Name: Mustafa W.
    Position: Engineering Technician
    Has used product for: 2+ Years
    Uses the product: Monthly
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Mixture of low and high quality products

    Date: Apr 29 2021
    Summary

    Overall it is the biggest online shopping facility and has every product available from all over the world. There are always many good products available to shop at discounted prices.

    Positive

    Amazon has been a great choice for online shopping for everyone and has a huge products catalogue to choose from.

    Negative

    It use to be the best online shopping place, but in recent times the quality of products and support services became very bad.

    Read More...
  • Reviewer Name: Sundar Y.
    Position: Data Scientist
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Best E-Commerce Platform.

    Date: Apr 14 2021
    Summary

    Overall, Amazon is the best option when it comes to online shopping because of its features and ease.

    Positive

    - The customer service and the delivery time of the product are by far the best when compared to any other alternatives.
    - The home page and shopping page of the website is well refined and customized to be effective and not complex.

    Negative

    - The suggested products are sometimes non-relevant.

    Read More...
  • Reviewer Name: Jason R.
    Position: EVP
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Everything you can possibly need and delivered quick.

    Date: Dec 09 2021
    Summary

    I do about 90% of my shopping on Amazon and it's very convenient. I get what I need when I need it and at the lowest price.

    Positive

    Fast shipping is a huge plus. There are almost always in-stock items when you need them. And the added Prime benefits are well worth the cost of prime. Support has been extremely responsive when needed and has been a pleasure to talk to.

    Negative

    Sometimes Third-Party sellers do not have the best interest of the customer like Amazon does. Even though they are on the Amazon marketplace.

    Read More...
  • Reviewer Name: Gage A.
    Position: Customer Care Coordinator
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Amazon is an amazing company with even better software

    Date: Jun 20 2021
    Summary

    Amazon is an amazing company that stand for the American dream. Jeff Bezos built a legacy that enables Americans to go to school, pay off their debts, and get their good in a fast/timely manner. I highly recommend working for Amazon at some point in your life. This company is amazing.

    Positive

    Their application makes it so incredibly easy to buy, sell, and return goods to Amazon. The other day I had to return an item that didn't fit my dog and all I needed to return the good was to take it to UPS with the barcode given to me by Amazon and they return it. No boxing or extra work needed on the customers end

    Negative

    I don't like how one account is for all users on the account I wish (like Amazon Prime TV) you could have multiple users on one account.

    Read More...
  • Reviewer Name: Ramsha K.
    Position: Photograher
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    One stop shop for everything.

    Updated: Mar 25 2021
    Summary

    Overall, Amazon has been a one-stop-shop for all my shopping. I save a lot of time, effort and get a lot of options for anything I want to buy.

    Positive

    - The registration and account creating process is very simple and less time-consuming.
    - You can buy and sell almost anything and from anywhere.
    - The service and customer support are amazing and very responsive.
    - The prime subscription of amazon is quite impressive, the prime eligible products get delivered on the same day of order.

    Negative

    - Anyone can sell on amazon and that creates irregularity and increases the chances for fraud.

    Read More...
  • Reviewer Name: Steven K.
    Position: Serve Pastor
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Amazon

    Date: Apr 09 2021
    Summary

    If you live in the 21st century, you need an Amazon account. Pretty much everyone uses it because it is so easy to use and helpful.

    Positive

    Amazon is a helpful website for buying pretty much anything you could ever want. It is very competitive on pricing too.

    Negative

    I wish they didn't take such a large percentage of the profit from the sellers.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Marketer
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Good Website

    Date: Feb 17 2021
    Summary

    It is much better than its competitors in the market. Prices are competitive so it is common to find good deals.

    Positive

    Amazon is a nice website that has products from all over the world at good prices. You can find anything here.

    Negative

    Some things are more expensive than normal market prices

    Read More...
  • Reviewer Name: Marcus R.
    Position: Employee
    Has used product for: 2+ Years
    Uses the product: Monthly
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Amazon Review

    Date: Aug 13 2021
    Summary

    Overall it is a very good site to order things from. Takes about 1 week for your things to arrive but still good i recommend.

    Positive

    Has many products to buy and choose from. The prices aren't bad at all. The customer service is good.

    Negative

    Takes long to ship products. The small products come in a big box.

    Read More...
  • Reviewer Name: Samantha H.
    Position: Digital Marketing Specialist
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Improving as it grows

    Date: Oct 01 2021
    Summary

    I have rarely had any issue with delivery or with the variety of products. Amazon is such a vital tool to have both professionally and personally.

    Positive

    Easy access to countless products and goods that are affordable and delivered right to my door! I am so thankful for the convenience of Amazon.

    Negative

    The quality of the products can vary and truly depends on the distributor.

    Read More...
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