Awaz Verified Customer Reviews (2026)

Aircall is redefining call center and customer communication software with an AI-driven platform that empowers teams to work smarter and connect better. Designed for both sales and support teams, it centralizes phone calls, SMS, and WhatsApp messaging, ensuring no customer interaction slips through the cracks. With AI Voice Agents, businesses can handle inbound calls 24/7, qualifying leads and addressing routine queries without missing a beat. The new AI Assist Pro takes conversations further by coaching reps in real time, guiding them with prompts, and automating follow-ups—turning every rep into a top performer. Teams also gain actionable insights with powerful analytics, call recordings, and performance dashboards to identify trends and improve outcomes. Aircall’s shared inbox keeps cross-channel communication organized, while IVR and automated call routing reduce resolution times. Businesses appreciate its fast, intuitive setup: claim numbers instantly, configure workflows in minutes, and connect seamlessly to Salesforce, HubSpot, Zendesk, Intercom, Shopify, Microsoft Teams, and 250+ integrations. Customers around the world—from travel agencies to healthcare recruiters—praise Aircall for its stability, reliability, and ease of use. With proven results like increased bookings, faster onboarding, and measurable boosts in customer satisfaction, Aircall demonstrates real business impact. By combining automation, AI, and human connection, it delivers a future-ready communication hub that helps companies scale without sacrificing quality.

CTM is an AI-powered conversation intelligence, call tracking, and customer engagement platform developed to help organizations connect marketing activities with customer interactions and revenue generation. Originally known as CallTrackingMetrics, the platform combines marketing attribution, communication management, lead nurturing, and contact center capabilities within a unified system. Its call tracking functionality uses dynamic number insertion and dedicated tracking numbers to identify which advertisements, keywords, websites, and campaigns generate inbound phone calls. The software also captures text messages, web form submissions, and chat interactions to provide visibility into customer engagement across multiple communication channels. Conversation intelligence tools use artificial intelligence to transcribe recordings, summarize discussions, evaluate customer sentiment, identify important topics, and score interactions. Its AskAI functionality allows users to investigate conversation data and extract insights about customer needs, objections, and purchasing behavior. CTM VoiceAI provides automated voice agents that can answer calls, qualify leads, schedule appointments, and direct callers to appropriate employees or departments. Intelligent routing capabilities distribute incoming inquiries based on factors such as location, availability, agent skills, customer history, and custom business rules. Workflow automation enables organizations to trigger follow-up messages, internal notifications, CRM updates, and advertising conversion events using customer interaction data. Reporting tools include real-time activity dashboards, campaign performance analysis, advertising return on investment, agent productivity monitoring, and customizable reports for businesses and marketing agencies. CTM supports integrations with Google Ads, Google Analytics, HubSpot, Salesforce, and other business applications while providing APIs, webhooks, and white-label options.

Deploy human-like AI Employees across sales, support, and operations in minutes. Deploy AI Employees. Not Scripts. UnleashX is where businesses come to replace repetitive phone work with AI Employees that actually get things done. Forget IVR trees and clunky bots, UnleashX AI Employees hold real conversations, follow your workflows, and complete tasks from the first hello to the final follow-up. Whether you're chasing leads, collecting payments, or onboarding new customers, there's an AI Employee built for it. Explore AI Employee Use Cases → From Idea to Deployed in Minutes UnleashX businesses have launched AI Employees across industries insurance, real estate, healthcare, lending, logistics, and more. Our no-code builder means your ops team, not your engineering team, is in control. Define the voice, the workflow, the escalation path and go live the same day. No months-long implementation. No six-figure consulting bills. Start Building Free → What Your AI Employees Can Do 🔹 Qualify Leads - Ask the right questions, score interest, and pass only serious buyers to your closers. 🔹 Book Appointments - Fill your calendar automatically, handle rescheduling, and send confirmations. 🔹 Renew Policies - Reach customers before lapse dates and close renewals directly on the call. 🔹 Chase Payments - Remind, negotiate, and log payment outcomes without a collector on the line. 🔹 Support Customers - Resolve common issues, answer account questions, and escalate when it counts. 🔹 Follow Up Post-Sale - Check in after purchase, gather feedback, and spot upsell opportunities automatically. Built for Businesses That Run on Phone Calls UnleashX isn't a chatbot with a dial tone. It's a full workforce platform one where every AI Employee understands context, adapts mid-conversation, and executes the backend workflow before the call even ends. Your customers won't know it's AI. Your team will just see the results. See a Live Demo →