BKD Verified Customer Reviews (2026)

Numa is the AI Customer Operations System purpose-built for dealerships that are losing revenue and customers to broken processes they've been patching for years. Every day, service calls go unanswered, advisors are buried fielding "where's my car?" instead of selling work, and managers don't hear about unhappy customers until the bad review is already live. Numa solves this at the infrastructure level, automatically following up with customers and giving advisors, reps, and managers real-time visibility into customer satisfaction across the entire operation. Operator answers and routes every inbound call so no opportunity goes dark. Status Updates proactively contacts customers so advisors aren't drowning in callbacks. Voice AI books appointments on the spot so customers never sit waiting. LiveCSI surfaces heat cases in real time so managers can step in before a CSI score takes the hit. Opportunities reaches out on declined services, open recalls, and equity moments, recovering revenue that would otherwise sit untouched. All of it runs through one unified system: one inbox, one shared context, nothing falling through the cracks. The result: revenue recovered, advisors freed up, and a customer experience that lifts CSI and builds lasting loyalty.

Kukui's comprehensive success platform stands as a robust integrated marketing software tailored for automotive businesses, empowering them to enhance their brand and reach new levels of achievement. With features that facilitate conversion rate optimization and point-of-sale integration, Kukui also offers essential tools for email marketing, customer retention, and revenue analytics, making it an indispensable resource for growth. By leveraging these capabilities, businesses can refine their marketing strategies and better connect with their audience.

DealerPeak entered the automotive sector in 1999 with the introduction of a Lead Collection Management system covering 17 different locations. Currently, we focus on providing mobile CRM solutions that cater to car dealerships, regardless of their size. Our diverse clientele includes everything from small, independently operated used car lots to expansive enterprise-level dealerships around the globe. With a dedicated technical team that is always on the lookout for groundbreaking solutions, we empower our clients to draw in more customers to their dealerships. Consequently, these advancements enable our clients to increase vehicle sales and greatly improve the customer experience. The DealerPeak Evolution features an array of customized auto dealer desking software and mobile CRM solutions. Each platform has been thoughtfully designed to address the unique needs of various dealership types, sizes, and operational scopes. Whether you're managing a small-town dealership with a few staff members or multiple franchise locations, our CRM software is tailored to fit your distinct requirements. In summary, our unwavering dedication to both innovation and customization guarantees that every dealership has the tools necessary to succeed in a competitive landscape. This commitment to adaptability ensures that we remain a leader in the automotive CRM industry.