BeyondTrust Remote Support Customer Reviews in April 2025

What is BeyondTrust Remote Support?

For large organizations seeking a reliable method to securely access and manage devices or systems on a global scale, a unified approach using a single, secure remote support tool is essential. BeyondTrust Remote Support, formerly recognized as Bomgar, allows you to provide assistance across a variety of operating systems, including Windows, Mac, Linux, iOS, Android, as well as network devices and peripherals, all from a single interface. With its expansive support for numerous devices, a diversity of platforms, an increased user base, and various geographical locations, your team can quickly deliver effective remote assistance to both end-users and customers, no matter their network status. This streamlined approach allows you to concentrate on solving issues rather than worrying about connection setups, ultimately boosting your overall productivity. By enhancing the quality of your service, you can significantly improve customer satisfaction through reliable and seamless remote support tailored to individual needs. Moreover, ensuring that your enterprise-level support is both scalable and efficient allows your business to function seamlessly, whether addressing a Linux server issue located thousands of miles away or troubleshooting a nearby iPhone, which in turn fosters greater operational efficiency and contributes to the overall success of your organization.

Pricing

Free Trial Offered?:

Yes

Integrations

All BeyondTrust Remote Support Integrations

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Screenshots and Video

Company Facts

Company Name:

BeyondTrust

Date Founded:

1985

Company Location:

United States

Company Website:

www.beyondtrust.com/remote-support

Product Details

Deployment

Windows

Mac

SaaS

iPhone

iPad

Android

Training Options

Documentation Hub

Online Training

On-Site Training

Support

Standard Support

Web-Based Support

Product Details

Target Company Sizes

Individual

1-10

11-50

51-200

201-500

501-1000

1001-5000

5001-10000

10001+

Target Organization Types

Mid Size Business

Small Business

Enterprise

Freelance

Nonprofit

Government

Startup

Supported Languages

English

BeyondTrust Remote Support Categories and Features

Remote Support Software

Diagnostic Tools

File Transfer

Live Chat

Real-time Chat

Remote Control

Screen Sharing

Session Recording

Session Transfer

Surveys & Feedback

Remote Desktop Software

Help Desk Software

Alerts / Escalation

Automated Routing

Community Forums

Customizable Branding

Document Storage

Email Integration

IT Asset Management

Incident Management

Interaction Tracking

Knowledge Base

Known Issue Management

Live Chat

Multi-Channel Communication

Multiple Brands / Products

Network Monitoring

Real-time Chat

Self Service Portal

Service Level Agreement (SLA) Management

Ticket Management