What is CallMiner Eureka?
CallMiner Eureka leverages cutting-edge Artificial Intelligence and Machine Learning technologies to scrutinize every customer interaction across various channels, revealing valuable insights. This platform is continuously evolving to provide our clients with the most effective tools to enhance their return on investment. Features include an analytics workbench, customizable scoring settings, and discovery options. Users can receive direct performance feedback through the portal, aiding both agents and supervisors. Additionally, it offers real-time monitoring and alerts, as well as recommendations for the next best action for agents, all driven by APIs and messaging. To support speech analytics, audio capture is utilized, while sensitive data and PCI compliance measures ensure the redaction of confidential information from both audio recordings and transcripts. The system also facilitates data extraction, ingestion of audio and contact data, and application development, bringing the narrative of speech analytics to life. By enhancing the customer experience, businesses can connect with their clients through their preferred communication channels, while actionable customer insights empower them to optimize their operational outcomes. This comprehensive approach not only boosts efficiency but also fosters stronger relationships with customers.
Pricing
Free Trial Offered?:
Yes
Integrations
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Company Facts
Company Name:
CallMiner
Date Founded:
2002
Company Location:
United States
Company Website:
callminer.com
Product Details
Deployment
SaaS
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
24 Hour Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English
CallMiner Eureka Categories and Features
Speech Analytics Software
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Customer Experience Software
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Call Center Software
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics