CallTools Verified Customer Reviews (2026)

I have referred several businesses to CallTools, all of which have thanked me, often! Like most people we want a service which we might not fully understand - we just know what we hope to receive - then we settle for what seems right for us, then we get used to it and we develop habits based on that system. it isn’t until you have lunch with a calltools customer and learn all the features they receive with their inbound/outbound system (usually for far less monthly costs) that you learn you’ve been spinning wheels with the other guys while your competition is constantly advancing with modern technology.

In 2021 calltools was just exploding. I got in just as their major version 2 was being released. It was a baby back then compared to now. Over the years our data confirms my outbound sales team is offered the ability to perform 3 weeks of phone calls in a single M-F work week (which results in our sales team writing 3 times more business each week). That, in itself, was worth every minute invested into customizing apps and api’s to make our setup what it has evolved into today.

CallTools has completely transformed how we handle outbound sales and customer engagement. Setup was quick and intuitive, and our team adapted instantly. The predictive, power, and preview dialers save hours of idle time while boosting live connections.

The built-in CRM, email, and SMS automation make managing campaigns seamless — everything in one dashboard. Real-time monitoring, whisper/barge tools, and detailed reporting give managers complete visibility. The platform is stable, easy to scale, and support is fast and genuinely helpful.

Equally important than having the best toolbox in the game is having the best customer support to match. I’ve dealt with my sales rep Will during and after business hours. He’s even taken my calls while on vacation. Any issues or questions, whatever it is I can text, call, email Will and know it’s being addressed. He’s also performed the same for those who I have referred to tCallTools. Customer Support is always fast to deliver. The integrations team is top notch. (They’ve helped me implement the wildest ideas for automating tasks just to show how diverse this can become to mold into any industry and ANY work environment). For example if a button was click takes data from the contact on the live call sends it to zapier to quickbooks back to calltools then to ShipStation sending emails and texts along the way and even flashing a red strobe light on our sales floor… all that when a single button was clicked on the agents dashboard. We were able to open call tools on my Tesla screen while out on the road, and visually monitor the sales team by the call tools color coded live call reporting. Anything is possible lol!

I’ve experienced 11 pbx/outbound dialing/ CRM platforms before finding calltools in 2021. Reluctantly I was able to eliminate all of my other systems and their monthly costs and migrate everything over to calltools. Our industry had legal compliance for certain recordings which were a built in feature with calltools. We were used to paying hundreds of dollars weekly for this service all in itself.

I’ve buckled up and enjoyed the ride as they constantly make adjustments and improvements to the worlds best outbound dialing system. I’ve seen them take customer feature requests and implement them into future upgrades. I’ve contacted support via message, via email, via telephone and always get a ticket generated and a solution to the issue super fast. I also love their extended hours as I’m on the east coast it allows me speak with support after my working hours if I choose. The calltools system is always ahead of the industries technological changes, ahead of the legal calling stipulation which have been changing often over the years, and their servers response-times have consistently stayed at the top of the charts for years and years - this is specific because the other top rated dialers cannot say the same.

The lingo could be frustrating at first - if this is your first dialer I’d say expect to be overwhelmed for the first 2 days max if you choose to set everything up on your own. If you’re experienced with other dialers, or CRMs, or api connections between SaaS apps you could expect a super fast setup & startup in 1-2 hours before you entire team is making and taking calls.

I have worked a lot on selecting the perfect Phone system for my Debt Collection Agency. CallTools provides everything which any company would require regarding communicating with customers and thats what makes it the most Profitable. I have worked and tried a lot of them and I can say this is the BEST comparing others. Apart from the technology, they have best customer service and I really want to mention "Shawnie" who has been great help for more than 2 years, any issues I come up with and She has the solution!👏👏
Thank You Shawnie!
Thank You CallTools!👏👏

CallTools has everything:
1. Voice
2.SMS
3.Email
4. Dialer strategy. etc
All of its features makes it really easy for any company to provide best customer service and be profitable too. its tough to find something like CallTools at this cost in the market.

I can just think and waiting of them having Phone apps as well making CallTools no. 1.

While I am not an everyday user with CallTools I would still recommend the product to agents who prospect everyday and know how to use complicated technology. Glen has been great to work with from the start and I would highly recommend discussing their service with him to see if it makes sense for your business. He was very responsive and can tell he cares about his clients.

Glen has been awesome to work with and has always been responsive and has worked with me before and after getting CallTools. I would recommend Glen to get set up and to have as a customer service rep any day.

Product ease is intimidating to use. It is geared towards long list vs calling fresh expireds and for sale by owners.

CallTools has transformed our sales operation

We’ve been using CallTools for our final expense telesales team and it’s been a game changer. The dialer is fast, reliable, and integrates perfectly with our workflow.

The support team is first class. Glen especially has gone above and beyond to help us onboard. The referral program is a nice bonus but honestly I’d recommend CallTools either way. If you’re serious about scaling your telesales team, this is the platform you want.

Highly recommend!

-Roman K.

• Fast and reliable dialer – Great call connection rate with minimal lag or downtime.
• Customizable call flows – Easy to tailor campaigns, call scripts, and routing.
• Real-time agent tracking – Allows you to monitor performance and optimize in real time.
• Excellent customer support – Glen and the team are responsive and knowledgeable.
• Great for reworking older leads – Helps revive and convert aged data efficiently.

• Initial setup has a learning curve – Requires some time to fully customize for your use case.

My account manager Glenn is amazing, Very professional and helpful! Very easy to navigate once you get it down.

CallTools is efficient and user-friendly—great for boosting productivity and managing calls easily!!

Nothing I cant complain! It had everything I need!

Excellent support from Shawnie and the system always helps my campaigns grow. Sales is numbers game and CallTools helps you get those numbers!

Everything. Specially my Account Manager Shawnie. She is always there to help and the system is great!

Honestly I have no complaints about CallTools and I have use them for years

I highly recommend CallTools for the quality of their customer service and, especially, David's excellent customer service.

I recently received support for my call system, and I want to highlight David Rojo's service. He was extremely professional, kind, and patient, making sure all my questions were answered clearly and effectively. Thanks to his support, the system was optimized and working properly.

The truth is I have nothing to say about cons since I always manage to solve with support and help from David.

CallTools has achieved that our company can have a completely stable customer calling system, with the help of this platform we have been able to have direct communication with customers, in addition, we can automatically save contact information, such as email, home address , full name and contact number. This platform also allows calls with customers to be transferred to other agents, with the push of a button, it is very important since all calls are made by our manager (Customer Service), and is in charge of distributing each call to the agents of sales available in this company. I believe that this platform has been key to generating many more sales in the short term, the attention of more clients, and I have also been able to monitor the attention they give to clients through these calls, thanks to the recording system. This platform supports SIP and VoIP calls, which guarantees that any type of origin of the call will be received by our system immediately. The overall experience has been completely good for my real estate company.

CallTools is an amazing solution to have a fully functional calling system, platform in the way that it automatically records all types of calls, records SIP and VoIP calls, moreover, all these recordings are stored within the cloud of this platform, which which helps us a lot when it comes to detecting inconsistencies in the call, a requirement from a client through a specific call, these recordings help us detect errors in (Customer Service), and thus improve (Customer Service) constantly. Another thing that I like about this platform is that it automatically records all the calls received, with their date, time and duration of the call, as well as recording the number of agents that participated in that call, all this information makes me have control Very stable quality for my company, and it helps me to detect calls that had many agents as participation. Another of the features that I liked is that this platform is fully integrated with the CRM system, in this way we can transfer the contact information in general to our CRM system and thus have a negotiation with that potential client quickly, convert the clients into a Selling is very close to us, so this integration is very important to us as it helps us convert all leads into sales.

I don't have any kind of problem with this platform, the general user panel helps me to have full access to all calls in real time, also the automated registration system for calls is impressive and has never had any kind of inconvenience When it comes to registering customer contact information, the great thing about this platform is that no type of call is interrupted at any time, they will remain in constant communication with us. For now, I do not have any type of problem or negative characteristics about this platform, I have been satisfied with the prices offered for the plan that I have contracted, in addition, I have been satisfied with the characteristics and functions provided by this platform.

10/10 great bang for your buck. Would highly recommend, have used Five9 in past but CallTools hits it out of the park. Also, great support team to assist when needed.

Open API.
Great call quality.
Powerful dialing tool.
Clean UI and customizable.
Comes with CRM.
Excellent data management capabilities.

Nothing that comes to mind, everything overall seems intuitive and easy to use.