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What is ClickSend?

ClickSend provides a comprehensive suite of communication tools including SMS, MMS, Voice, Online Mail, Email, and Fax specifically designed for businesses. Our user-friendly messaging solutions are not only easy to utilize but also feature automation and integration capabilities, making them the choice of many reputable brands, organizations, and developers worldwide.

Accessible to everyone, ClickSend can be used through our intuitive Dashboard, mobile application, versatile API, or through over 900 integrations available.

Additionally, we offer round-the-clock support and ensure rapid delivery through a secure and dependable platform.

With services ranging from SMS marketing and notifications to bulk mail deliveries conducted right from your browser, over 90,000 businesses globally rely on us for their communication needs. Our commitment to a 100% uptime guarantee and ultra-fast direct routes ensures that messaging remains consistent and reliable across all channels.

From small enterprises to large corporations, ClickSend facilitates billions of messages across the globe through its extensive network of 232+ direct carrier connections. Furthermore, our pay-as-you-go pricing model allows businesses of any size to effectively manage their communication expenses. This is why ClickSend is the ultimate solution for business communications, streamlining processes and enhancing connectivity.

Pricing

Price Starts At:
$20 minimum topup
Price Overview:
Pay for what you use.
Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, ClickSend provides an API

Screenshots and Video

Company Facts

Company Name:
ClickSend
Date Founded:
2013
Company Location:
Australia
Company Website:
www.clicksend.com/en/
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Product Details

Deployment
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
Chromebook
Training Options
Documentation Hub
On-Site Training
Video Library
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

ClickSend Categories and Features

Unified Communications Software

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Transactional Email Service

A/B Testing
Contact Database
Dynamic Content
Email Monitoring
Mailing List Management
Reporting/Analytics
Spam Check
Template Management

SMS Marketing Software

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Online Fax Service

Alerts / Notifications
Cloud Storage
Electronic Signature
Fax via Email
HIPAA Compliant
Large File Support
Local Phone Numbers
Mobile Access
Toll Free Numbers

Employee Communication Tools

Activity / News Feed
Audio / Video Conferencing
Blogs
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management
Newsletter Management
Surveys & Feedback

Cloud Communication Platform Software

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition

More ClickSend Categories

  • Reviewer Name: A Verified Reviewer
    Position: Technician
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Amazing application/product

    Date: Jun 02 2022
    Summary

    Wonderful app, good design, nice UI. Although I have not been using it for very long, I can definitely see myself recommending this to others.

    Positive

    First of all, the amount of features in this app and the variety of things I can do is amazing. Not only is there email gateway, for example, fax gateway, MMS gateway, and more, but the UI of this application is also really good.

    Negative

    At times, for me at least, it was a little buggy but that may have just been my device. A customization aspect (eg. changing the theme, shifting the tabs, etc) could be added to allow the user to personalize their application and have it be more customizable.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Employee
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Valuable Tool

    Date: Jun 01 2022
    Summary

    If you are searching to uses SMS marketing definitely choose ClickSend. It has been a lifesaver to upgrade our marketing technique and improve customer experience.

    Positive

    I was highly pleased by the utility of ClickSend. I’ve search for communication platforms and I am still amazed by the value and great price point of this service. It is reliable and fast. The features are awesome and in a nice layout.

    Negative

    Implementing was a bit confusing but the service team was quick to respond and fulfill my needs.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Owner
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Awesome

    Date: Jun 03 2022
    Summary

    I definitely do not regret getting this. It was exactly what I was looking for. Would certainly get this again.

    Positive

    Works great and as described. Would definitely recommend this to family and friends. Don’t hesitate to get one.

    Negative

    None. Loved this product. There were no negatives I could find.

    Read More...
  • Reviewer Name: David N.
    Position: Manager
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Made my business easier!

    Date: Jun 01 2022
    Summary

    I am highly impressed by ClickSend and the customer support team. It has lead to increased sales and it is quick and easy to use.

    Positive

    Impressively intuitive.
    Fast and reliable.
    Loved the features.

    It was able to handle large loads of SMS which boosted sales.

    Negative

    Initially doubtful of the price but was blown away by the value.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Data Center Engineer
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Easy to use SMS software

    Date: Jul 09 2022
    Summary

    All in all, ClickSend is a great program that has a simple UI and is a great addition to any company which is looking for an SMS platform to be used. I will definitely be using this now, and in the future!

    Positive

    ClickSend is an easy to use product which helps to boost businesses across the world, as it provides accurate data and results through bulk SMS gateways. I especially like the fact that it allows users to track, receive, and send SMS and text messages can be sent to contact lists by a telecommunication provider. The MMS gateway is simple to use, as I can just drag media files onto the dashboard and review campaigns before sending them.

    Negative

    For some, the pricing may be a bit high, depending on what your budget is. Additionally, the character limits are short. In some cases I will have to either cut down the text or scrap it completely.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Manager
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Fun and engaging

    Date: Jun 24 2022
    Summary

    I would definitely recommend this for any one looking for quick efficient communication solutions. You will love the ease of use.

    Positive

    Loved how easy it is to use. Saves a lot of time. Super efficient for me and my work. Lot's of cool features to work with.

    Negative

    Nothing so far, loving it. Would love to see what more features are added in the future.

    Read More...
  • Reviewer Name: Robert M.
    Position: Dev Manager
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Very dev friendly

    Date: Apr 27 2022
    Summary

    Great product and very easy documentation. We found everything for our API integration very easy and with the reliability of their SMS delivery we kind of just sit back and let it happen now.

    Positive

    Great API docs with loads of libraries and amazing message delivery - super quick and super reliable. The best SMS product we've used.

    Negative

    No RCS, WhatsApp Business, or Facebook messenger for business, yet anyway. We have been told it's coming.

    Read More...
  • Reviewer Name: Barry R.
    Position: Project Manager
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    The best way for business messaging

    Date: Jun 26 2022
    Summary

    Overall this has to be one of the best things I have ever gotten for my business. Despite its minor flaws, it is still a must-have if you want your team to be able to communicate with ease and speed. Along with this, it makes communicating with customers easy too.

    Positive

    It has a simple UI, accompanied by a lot of features. On top of both of these, it's easy to use and set up making it a hassle-free business messaging experience.

    Negative

    Despite all of the pros, it does have a couple of bugs making certain tasks that should be simple more complicated than they should be.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Individual Contributer
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great app

    Date: Jun 03 2022
    Summary

    My overall experience with this was pretty well as it helped me with communicating better with companies.

    Positive

    First of all, the amount of features in this app and the variety of things I can do is amazing Not only is there email gateway, for example, fax gateway, MMS gateway, and more, but the Ul of this application is also really good.

    Negative

    At times, for me at least, it was a little buggy but that may have just been my device. A customization aspect leg, changing the theme, shifting the tabs, etc) could be added to allow the user to personalize their application and have it be more customizable.

    Read More...
  • Reviewer Name: Maria G.
    Position: Software Engineer
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    This service is bold and integrates with the email marketing service.

    Date: Jun 10 2022
    Summary

    The expansion of the advertising system within this company has improved thanks to this service, I must admit, since this platform came to provide us with SMS and MMS services, advertising was benefited on a large scale, our clients could receive instant messages about the campaigns that we have previously sent. The creation of campaigns through messaging has been quite automated since we started using this software and we integrated it with our email campaign creation service, since as I mentioned previously this software is capable of creating automated campaigns through messaging thanks to the synchronization that you have with the e-mail marketing system, all the campaigns that we carry out and send to our clients by e-mail are exported immediately and automatically to our ClickSend service. In addition, the service for sending advertising messages is also automated. It is only enough to link to a contact list of clients where they have the contact emails and their telephone number, in an automated way the system will be able to detect if an advertising email has been sent to them, and an advertising message will be sent to them. immediately thanks to this data synchronization. We are happy with the current use and with the return on investment that we have had with this platform, all our potential clients and regular clients did not have constant advertising, and we are happy with that result, our company has been able to generate many more sales and has been able to get many more customers than before.

    Positive

    The expansion of marketing within the networks and directly to customers is one of the problems we have been fighting for all these years, since our company needs a fairly high level of marketing so that we can attract customers. ClickSend It has been one of the most perfect solutions for all our problems and to expand marketing, during our experience with this advertising messaging service we have obtained several positive factors which I will mention: The main negative factor that is noted about the use of this software is that you can make use of predesigned templates to design totally attractive messages, it is important to know how to use these templates, in order to build a very striking message which captures the customer's attention. I love the great variety of predesigned templates that this software offers me, since I can design various messages with a different design for each advertising campaign. Another positive thing about this software is that it has an excellent integration with this e-mail marketing system, this integration helps us so that the campaigns we create to be sent via email, we can export all that campaign information and a message can be created automatically just by selecting a predesigned template. This integration is quite functional for us and is one of the most beneficial features we have used as it helps us to create personalized messages in the form of a campaign in an automated way. I should also mention that I love the mobile application, this application also allows me to create messages and send them with just one click, the creation of instant messages makes customers the same both from the mobile device, from the desktop version, In addition One of the most positive things about the version for mobile devices is that it has a main panel where you can see the collaboration that the other employees have had in the creation of new messages, you can know exactly how many advertising messages have been sent since a given date specific.

    Negative

    I must emphasize that during my experience we have only had a single problem. When we were about to here on this platform, we were promised a monitoring of all the messages, where we could know how the title is who has read our messages and who has rejected it, this monitoring has not been able to be used within this platform . The creation of SMS and MMS messages is quite satisfactory within this platform, but there is currently no function to be able to monitor the status of that message, we cannot know if the client has received this message or if the message has been lost. I fully demand that this functionality be inserted as soon as possible, as it was promised when you purchased one of the ClickSend plans. Monitoring is quite an important function for us and we need it for the staff every single message and the status of them, I hope you can implement this function as soon as possible.

    Read More...
  • Reviewer Name: Johan O.
    Position: CSO
    Has used product for: 1-2 Years
    Uses the product: Yearly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Perfect for even a small company as ours

    Date: May 23 2022
    Summary

    Might be a con but I thing it is more of a nice to have so I put this suggestion here. I would love to have a template that i could use for all or at least most of the different channels. Say I want to send a message to all my customers but only have phone to 30%, e-mail to 50% and fax to 10% and the rest is a mix between fax and postal address. It would have been nice to have one template build a complete message to all. Where I also could se what the different messages would look like so I could adjust the text accordingly. If I combine with SMS i know it will be only text and a short text whilst the rest might get also a picture and som extra text. If i can see it before sending it it will give me an even easier way to communicate with my customers and I can accept to use this system for all my communication even though i have to pay a small amount per message (even for e-mail). The functionality and ease of use will still make it much better.

    Positive

    Extremely easy to use still the support is there if any thing happens or if i am unsure on what to do or how to get the best result. I get a great overview and see the results directly which is very good even though I guess it is even better for larger companies as mine is possible to overview anyway. I also love the fact that you can mix the channels and not only use SMS and MMS.

    Negative

    The statistics is a bit limited as it only shows the last month and I would like to dwell into the history of all transactions and look for previous campaigns etc. Might be that I am not an expert and that there are functions for this but the it might be in need of an easier setup to allow me to understand this better. But overall the system is very effective and I can't find many cons with the actual service.

    Read More...
    1 user found this review useful.
    Official ClickSend Response
    Date: May 25 2022
    Hey Johan, thanks for the feedback. You can download older history through the SMS history feature. If you'd like to find out more, please contact support@clicksend.com or open a live chat on our website.
  • Reviewer Name: A Verified Reviewer
    Position: Employee
    Has used product for: Free Trial
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    It does what it does

    Date: Jun 23 2022
    Summary

    Overall it's a great and amazing tool that i see being implemented in future businesses of mine and others.

    Positive

    It's really easy to use and efficient I love all the features that this tool brings to the table. Loves the design.

    Negative

    Little problems with the SMS feature but apart from that nothing else to say.

    Read More...
  • Reviewer Name: Ricki M.
    Position: SEO
    Has used product for: 1-2 Years
    Uses the product: Yearly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Sending postcards has never been easier

    Date: May 23 2022
    Summary

    Overall, I'm glad I got to know ClickSend and will continue to work with it in the future. You also have a great newsletter that puts you in a good mood.

    Positive

    I love the different connections and interfaces to external providers. They always respond quickly to support questions.

    Negative

    The internal CRM system could be structured a little better. Services in German.

    Read More...
  • Reviewer Name: Sarah S.
    Position: Building Designer
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    SMS is great for my business, and ClickSend make it easy to get started

    Date: Apr 19 2022
    Summary

    ClickSend helps my business. It's easy to use, and they have online chat if you need extra help. Pretty cheap too.

    Positive

    I use SMS to communicate with my clients, reminding them about paperwork and applications that need to be completed when building a house. The ClickSend website is easy to use to send messages, including an address book and templates that make it quick for me. I get replies back to me email too.

    Negative

    I didn't know emojis can make your messages more expensive, but their online chat were helpful and explained it to me.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: COO
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Perfect 10

    Date: Jun 10 2022
    Summary

    It was a perfect solution for my company, and the integration was perfect. I recommend it. You can check the website, and you'll have all you need to know about it.

    Positive

    Clean UI, amazing FAQs, great support, and the product works perfectly. The integration is very simple and easy to understand.

    Negative

    I do not have anything to say in here. I cannot recall one bad thing.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Employee
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Ease Of Use
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Very easy to use

    Date: Jun 01 2022
    Summary

    I really liked it, they also have a bonus where the first 25 messages are free and the customer service is amazing 5/5.

    Positive

    ClickSend's interface is very clean, friendly and welcoming. Most importantly it's very easy to understand and read. And most importantly their customer service was phenomenal. I highly recommend using this if you're going to be sending bulk messages.

    Negative

    There is really nothing bad to say. I liked everything about them and this idea.

    Read More...
  • Reviewer Name: Noael S.
    Position: Administration
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    One of the best for business communications

    Date: Jun 01 2022
    Summary

    I would recommend it to people, because of ease of use and the easily accessible selection of message types that are also pretty cheap compared to others. There isn’t much problems about it, and the customer support is a cherry on top.

    Positive

    I really love the simplicity of the product, it’s hands down one of the best and cheapest options I’ve seen. It took me like 2 hours to set up everything, but I’m now able to do other stuff rather than getting stuck on trying to communicate with my customers. I would recommend it for any business owner. (Not even including how good the support is!)

    Negative

    I don’t really have much because of how cheap it is, but if I was to say the character limit does really limit me, because 160 characters isn’t much. But like I said you can’t complain much. (2 messages doesn’t look clean in my opinion)

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: DOS
    Has used product for: Free Trial
    Uses the product: Monthly
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Easy and fun

    Date: Jun 07 2022
    Summary

    Nice product that can help businesses stay in contact with their employees and customers, I like that you can send photos if needed for products to customers.

    Positive

    Simple to learn, fun to use, engaging for recipients. I like that recipients can reply to messages and have open lines of communication.

    Negative

    Need to be concise in wording to keep to one SMS or you risk sending multiple texts for just one message.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Solutions Manager
    Has used product for: Free Trial
    Uses the product: Daily
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Love ClickSend

    Date: Jun 02 2022
    Summary

    I feel like my district would benefit greatly from ClickSend and we're looking for along term solution.

    Positive

    The versatility of ClickSend is what attracted me the most. The product would work great for schools and city that we oversee here in the Technology Department. I would highly recommend ClickSend.

    Negative

    Pricing could be a little more fluid. There are other clients that do the same job but are cheaper but ClickSend is a lot easier to implement.

    Read More...
  • Reviewer Name: SJ A.
    Position: General Manager
    Has used product for: 6-12 Months
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    New Age Marketing at its best

    Date: Jun 01 2022
    Summary

    We have used click send couple times to promote our specials / events for our bar only. New generation have their phone on them 24/7, glued to their face. SMS text to promote our bar specials worked wonders to promote to target audience.

    Positive

    Easy to use website that caters to new generation of target audience.
    Pricing is right for what its worth.

    Negative

    Can be considered junk/spam marketing but it does its job.

    Read More...