CloudTalk Verified Customer Reviews (2026)

Not so good. The quality of service must improve to retain its clients in long run. I using it regularly just because I do not have time to find out the other software. The day I get sick of it I will wait no time to shift if the quality of service will not change.

The Software is not as efficient as I expected. It gives me lots of troubles with my assigned Mobile number. The mobile number works on and off and very unreliable when it comes to calling my clients in Australia.

See above and below.

It's working well but I'd like to see some more analytics features, tags and filters that would make it easier to see the customer history.

Great Desktop App.
Easy to use.
I like the Call history.
Icons are great.
I like that you can leave notes.

It's glitchy sometimes and I am unable to go on or offline. I wish I could Filter calls by customers. The call gets staticy sometimes but I am not sure if this is on Cloudtalks or the customer's end. Wish I could add more tags.

So far is my favorite soft phone. I enjoy using it for wok on a daily basis and will continue doing it.

User friendly and little to no system issues. Sound quality is very good and has all necessary features.

I actually like i as it is. Sometimes takes too long to upload call recordings or run updates but overall is fine.

CloudTalk brings communication successfully in the world. Also, CloudTalk helps gather skills from different sources. And lastly, CloudTalk makes people have successful rapport.

CloudTalk accommodates communications from different users such as individuals and companies. Also, CloudTalk reduces the high incurred fees for talks and calls, making it elaborate and immediate.
Lastly, CloudTalk has the utmost design and assistance.

CloudTalk has effective communication strategies, which helps fully to create a swift way for business. Again, CloudTalk keep installing updates, making it fruitful.

Overall the software is built great does the work that it has to do. The phone voice quality is nice and it's really easy to set up and use the application.

The application is great for making calls and make any meetings or create events.
Its connection or the voice call quality is excellent and works great.

Sometimes the voice call gets dropped in the middle of the meeting.

CloudTalk supports cloud or smart communications globally. The tool follows the requirements that consumers issues to it, through customers engagement platform. Lastly, CloudTalk is a serious and a committed digital collaborating program.

One benefit that CloudTalk has is cost friendliness, where the program is affordable.
Two, CloudTalk is a smart digital platform, meaning, cloud set, accessible, and intuitive.
Finally, CloudTalk brings some collaborations in a company.

CloudTalk is sustainable, affordable, advanced, and operational, hence, nothing wrong or that fails with the tool.

It is good for the price, the voice quality is good as well. I like that it is really easy to use.

This service is easy to use. I can add the app to Shopify and it show many more features and information about the customers.

The service doesn't show all the information and purchases about a client, so I have to go to Shopify to get that info, instead of obtaining everything from CloudTalk.

Pleasant experience, good to use, user friendly. Sales and support team are very responsive. However, will be good if there's further revision on the pricing which will help us in maintaining cost low for the long haul.

Easy to use and very user friendly, can start immediately. Sales and support team especially Chia has been very helpful and responsive.

Talktime charges for Singapore seem to be on higher side compared to other dialer even with preferential pricing. Will be good if can download all the call logs at one go and to sort them according to length of call.

The experience has been nice, smooth and swift, I experienced little to no issues from the transition from another platform.

The software itself is seamless, give the operator a feeling of an actual call, the playback is impeccable, I admire the fact that it shows the time of where you are calling, the dashboard includes a lot of features that help one know how they are performing. Excellent product.

Inability to leave notes. I cannot say I have further complaints.

Great interface, intuitive design, exceptional customer service and completely solves a major logistical problem for small (and even big) businesses

This system allowed us to integrate our contacts, CRM and other data tracking systems into one, easily accessible management system. Not only does it help us provide better, more informed and faster customer service, it's changed our business internally. Now, we focus on marketing campaigns, customer service and sales instead of nagging everyone about data management.

Our meetings used to sound like this: Did you enter your contact into Google? Where did you save it? Did you add them to SalesForce? Who talked to them last? Now, those conversations don't exist. Whoever needs the information can access that information with ease.

No problems so far. We were in contact with customer service during the initial set up when we had questions and they were fantastic! But no major hiccups so far.

It helped to manage calls and conversations to our sales team. We want to carry on with this one.

Easy to use
Attractive UX
Intuitive
Reasonable pricing

All seamless :) Nothing occurred that troubled us.

CloudTalk helped our company to save us a lot of time, resources and effort by keeping delivering the best (and smart!) call center on the market. It might look like a new player, however, do not fool yourself. :)

I love the smooth onboarding process, easy to use UI and also set-up. Other key benefit which I would like to point out is the number of integrations it provides and last, but not least the value for money. :)

So far there were no negatives, which I would consider as the problems

Cost effective solution. We don't have to outsource call centre, because we can handle it with fewer cost and workers inhouse.

Very good price Easy to use online platform Top customer service Very intuitive service Lots of integrations with other services

Missing smartphone app. Would appreciate if there was one to review the current status on go.

My overall experience as a user is wonderful. It helps with my calling issues and fosters my business on a higher and more professional level.

The simplicity of the design. I love the integration options, tags, and customization.

So far I have nothing to say. It works perfectly for me.

I'd definitely recommend this tool to everyone, who requires good services and good reports in order to move their company forward.

I've been very impressed with how intuitive the whole environment is. Everything is easy to find and it offers what seems like limitless options of data reports.

Yet to find one. So far it has been able to do everything, we have asked it to do.

Ill definitely use this product more frequently with my team.

Easy and fast integration.
Synchronization.
Easy to learn and use

So far i havent found anything. All the functionalities were working

It would be fine to have about tho app earlier. I would really recommend it to everyone to try.

Very intuitive, easy to install, many features and user friendly. Very usefull report.

No issues with integration. Missing mobile app which hopefully will be introduced soon.

Smart call center software saves huge amount of time that is normally spend on writing long emails and emailing back and forth with customers or prospects that leads to having less time for more important stuff.

Price, quality of calls, advanced features, easy to use

Everything is perfect so far, I have no problems with the app.

As a small company people are changing in our team quite a lot, and sometimes it takes a lot of time to explain our system for new people, with CloudTalk its really easy.

The system is very easy to use so you do not have to spend lot of time to explain it for new people in your team, I would say that it is real time saver for my company and definitely worth the money.

We are using CloudTalk for almost 6 months now and there was no problem so far.

Cloudtalk is a great system for calls management, the best that we've worked so far.

Cloudtalk offers amazing possibilities for customization, for example, call tagging and skill-based routing. Great reporting and statistic features help analyze your work better and adjust your workflow that will benefit both the customer and the company.

Integrations are great, but it would be even better if Cloudtalk could manage all communication processes independently.