CloudTalk Verified Customer Reviews (2026)

You know that feeling, when your work is 10 times easier? For real, ClaudTalk is perfect for me and i can be more effective with my job.

I can not describe by words how much I enjoyed this CloudTalk solution. It helps a lot with the clients database. Very recommend.

I really can not say anything bad. It works really great!

With CloudTalk international dialing has never been easier.

CloadTalk is very intuitive and user-friendly software designed also for non-technically skilled people. Intergrated dashboard helps to work more efficiently.

Missing mobile app but based on the CloudTalk website it should be released soon.

In general, we are communicating with our customers on a daily basis regarding our products and services we offer. Main topics of our calls are regarding the pre-sale questions, technical questions and navigation within our products which our team sell and support.

I must say it was really easy to proceed with the integration of CloudTalk with LiveAgent. I like when things go smoothly and this was the case! It is unique to find a toll with such good support and documentation which was extremely helpful. Work with the call centre is very easy, the learning process of our agents was fast. The interface is very intuitive and user-friendly with modern design aspects. I can easily find everything I am looking for even when I was starting with this tool.

There is nothing to say from my side. We have had a positive overall experience.

Eased our workload and provides effective service!

Takes pressure off of customer support by automating common responses.

Not all concerns have an answer in the database, but that is not a persistent problem.

So far so good. Very useful product for everyone, who start their own business.

Features, design, support, pricing, everything is on high level. When I had some problems, the support helped me. I have to just recommand this product.

I am satisfied with everything, I did not find any cons.

It is an amazing platform and most rewarding is ability to track all the calls and messages as an aspect of performance, but also saves a lot of time.
Every day calls to customers on support centre. More and more integrations and ease of use - less clicking, more suggestions.

I can synchronize all of the platforms that I am using and have everything in one place!

There is nothing I would change so far, maybe I will find something while using it more.

Helpdesk calls management was never so easy and effective.

Easy to use, intuitive
Really cost effective
Great reporting

Everything is great, even the mobile app was published.

The biggest value is in integration to our existing infrastructure and tools, so we see everything about customer before we answer the incoming call.

Cloudtalk is super easy to use and does the job that far more complex systems do, but much better. Very Intuitive. The support team is really friendly and very responsive.

Web phone doesn't work in IE, you have to use Chrome, or install desktop app.

Overall experience is very positive. The product is young, but very complex in a same time. It offers all of the necessary features for call software, even more advanced that might be useful for bigger organizations.

Cloudtalk offers smooth experience while calling, making the often boring job of support person more interesting.

Not any so far, maybe more integrations needed, but they are constantly improving the product

I've been 100% satisfied so far. Whenever I've had any issue, their agents were quick to reply and help me.

This software is everything you need. Easy to make calls, easy to get reports and very intuitive design.

I'm still looking for one. I miss a mobile app a little bit tho.

Try it and for sure you will love it. I would only really recommend it.

User friendly, very easy to instal and setup. Im very satisfied with the report.

To be honest nothing so far. It gives me everything I was looking for.

As every startup our goal is to provide great customer support and were trying to find phone system which would suit our needs and has integrations with tools we were already using, Help Scout and Intercom. And we also needed international numbers with toll free numbers as well, which we were able to buy very quickly.

CloudTalk is super easy to set up and use afterwards. Using CloudTalk with Help Scout and Intercom took our customer experience to the next level. Integrations work as expected. They provide perfect customer support with onboarding help at the beginning. Feels like they value you as a customer.

Nothing in particular. Some issues during the implementation, but they were solved quite quickly.

No doubt number one choice for our company as should be for yours.

Intuitive design, easy to install and setup. It generates great reports.

Nothing really. It gives me everything I was looking for in this software.

Overally we are pretty happy with CloudTalk. Affordable, stable and modern.

CloudTalk offers easy navigation with nice user interface, which is a must nowadays. On top of that all the features like call routing, call recording, business hours make your work pretty easy. What was out previous problem running call center was that that there were too many connection timeouts. For the time being, we have never run into one with CloudTalk.

Best kind of software is one you use without any problems and that's what we have experienced with this call center software

All I am not happy about is overall calling from the compure, but this is cons of personal preference, rather than software weakness.

Overall, my experience with CloudTalk has been great so far

Modern UI, very helpful team, easy setup and lots of integrations. Especially the Pipedrive integration makes my life much easier and runs perfectly.

Mobile apps are not yet available (should come in Q3 2019)

Communication with our team and also with our costumers, everything is easy and we are very happy.

Its easy and very effective. Pricing is also pretty good. Support team is very nice.

I like everything. Didnt find anything negative. :)

This tool helps us seamlessly maintain contact with our customers around the globe. Essential for our line of work.

Very intuitive and easy to use. Swift, professional and helpful customer support.

Nothing major to think of. Usual small bugs here and there. Absolutely acceptable for every SaaS tool. Always promptly resolved.

This system should replace classical phones in companies. It´s easy to use.

- easy to link 2 systems and share contacts between them

- it takes longer time to set up, to configure systems

CloudTalk is easy to use inbound call center tool with many great features.

I can go anywhere with the handy mobile app on my iphone and still take business calls while mobile -I can listen to the recordings anytime and go back to them when necessary -I can easily connect with guests and colleagues and this drives more value into the business.

Webphone doesn't work in Internet Explorer. You should use Chrome. But I think it's okay.

Overall, this is actually the best call software for me so far.

Very smart system for calling, many features, many integrations, very easy to use, smooth call flow.

I have not found any negative properties so far, it s really amazing.