ClubExpress Reviews

We are a volunteer organization of retired employees with a mission to protect our pension. I am the treasurer of the organization. We had been using ClubExpress’s membership system for several years but had not fully implemented the website capabilities. We took on that project this past year. Though it may have taken us a bit longer than average (seven months total), the overall experience of enhancing our existing website was very positive. The price of ClubExpress for both the membership services and the website enhancement is very reasonable. We were assigned one of ClubExpress’ engineers to guide our redesign work. Now that the website is redesigned we want to take on other projects such as fully implementing the Donation features of ClubExpress. What I especially appreciate about ClubExpress is how they are always improving the product with new features.

I especially like the robust features of ClubExpress, the security and privacy features of the membership system, the ease of creating web pages, and the reasonable cost of ClubExpress. The Help Desk availability is excellent. I truly feel like ClubExpress is our organization’s collaborator and partner.

Though we very much appreciate being assigned an engineer to help us with the website redesign, the way that collaboration was supposed to work was not made crystal clear to us at the outset. We hit a bump or two along the way. We were, however, able to work things out by talking to the sales team member who helped set reasonable expectations, and by talking directly to the engineer.

ClubExpress is very kind and friendly before purchase and after sales service is also exceptional. We are able accept online payments and can conduct voting online! This helps us to reduce time and save money.

The thing that I like the most is that, I am able to figure out the things I need to do because the website has a Control Panel which is very informative. This assists me a lot as I need to do various tasks. Also, when I get really stuck, the support responses to my queries are very swift and crisp from ClubExpress.

The only con is that it takes an extensive amount of time to learn even the smallest bit. I believe there’s no way to avoid this. It is just going to take time.

Membership management is my responsibility, and it's my first time setting up a full OS. It's a great tool for keeping tabs on everyone in our group. I do some light web maintenance and I love how everything turns out.

With ClubExpress, we can quickly and easily complete a wide variety of vital activities for our company. There is a wide variety of uses, and every time I consider them, I come up with ideas for how we might better serve our community.

Unfortunately, it's not always simple or obvious how to use the features. However, our company has received excellent assistance from the allocated representatives, who are also experts in their fields.

Our journey to a ClubExpress provided website allowed us to consolidate several services we used for payment collecting and emailing.

Our organization seriously needed a website upgrade. But, we are volunteer-driven writer's group and website skills are not our strength. Working with the folks a ClubExpress made the transition run smoothly and they are always there to answer our questions.

Some of the options, like scheduling blog posts, are clunky. Also, our monthly newsletter's formatting is at the mercy of the several members who keep it updated. A simple automated format would be great.

Well, we have been using ClubExpress for the complete management of our company website and its storefront. The capability to process card payments at a low cost.

The quick technical support. In this modern age, it is becoming very hard to find technical support that one can pickup the mobile phone and speak to a live agent in the United States and that that service is inclusive and free of cost.

While the customer support is free, they don't always reply timely when an issue has to be escalated to the technical team. We are left hanging for long periods of time without information to our support issues.

We are able to simply connect with other club admins and members, and exchange lots of information. Therefore, it became easy for non tech people to operate the website.

ClubExpress is very user-friendly. The mobile version is quite impressive. Also, implementation and creation of a functioning website was quite easy.

Developer permission is required to make changes to some of the web pages. We were sub domain of Club Express instead of having main domain.

Our organization went from Excel sheet management of customers and members with a WordPress website and email marketing tools to the single integrated platform of ClubExpress. We are now able to increase our member size and adding more events using less employees.

The facility to manage member directory and payments, calendar events, organization website, and email campaigns has significantly reduced the admin time of our employees. ClubExpress is well thought out, mostly understandable, and simple to use. Their help and user guide are detailed.

We had a few hard moments while setting it up initially however, it worked out finally. It can improve the option of sharing images and allows us to be able to submit photos for events and seminars.

ClubExpress provides optimal features for membership management. It offers high quality support. Its cost is totally affordable.

It is very useful for sending mass e-mails to members and non-members. Provides the ability to send one-page forms for effective member data collection. Provides financial reports that facilitate decision making. Document organization is seamless, making it easy to have easy to search folders and subfolders.

Its interface has some areas for improvement, such as ease of navigation from one site to another.

We have used ClubExpress for quite a while now and I am a big fan of ClubExpress. I would recommend it to others looking for a user profile based website.

I truly appreciate that ClubExpress offers a manual on how to maneuver the website. It does take time to grasp the website, but it is easy to maneuver once you know what you are doing.

Hope I could edit or change the home page to my convenience.

We have gained great responsiveness from our members and through the storage and sharing of documents and discussion groups with ClubExpress. Not all of the tools and customization options available are as simple as they seem; but, the tutorials are helpful and the staff is always there to troubleshoot. You won't need to talk to a robot or wait forever. I'm not sure how it compares to other systems because I haven't used any, but I'm happy with ClubExpress and have no plans to change.

Once you conquer the technical side of ClubExpress, it is agile and, eventually, intuitive. It integrates membership management, event planning, payments, email and more. The recent addition of quizzes is an excellent choice. The breadth of options and tools ClubExpress has for assembling and running the website offers novice and expert users a quick and easy way to build all the details successfully.

There is a learning curve to use all its functions, and the first setup can be complex, but perseverance is definitely rewarded.

It allows me email our members or insurers with information about the organization policies and manages seminars through event calendar, useful to communicate with large memberships without wasting time.

ClubExpress takes care of our members without anyone's intervention. It also takes care of ad hoc and survey information gathering and sends newsletters to our members.

Unable to add members to groups by selecting many members at a time, I have to select one member per instance. Very tiresome.

ClubExpress helped a lot to integrate all our association functions under one umbrella. Using ClubExpress it's really easy to maintain member databases and do invoice management. The tool comes with a good SSL Security feature. We can even integrate tools with social media platforms. We can easily share different files with our clients. Must have a tool to manage all the events in an organization.

ClubExpress is the best platform for Freelancers and Small businesses to manage all their club operations. It integrates all the required operations under one umbrella. Their team provides training in the form of documentation, webinars, and videos. It's really easy to set up and do activities within the platform. Data import and export can be done with ease. We like the drag & drop feature most. We can easily integrate API with the platform. Now the platform is available as a mobile application too.

Initially, we faced some difficulties with social media integration. But with the help of their supportive team, we resolved it. It will be better if they add more email templates to the platform. Other than these minor downsides everything works very well. We like event scheduling and surveys & feedback features most.

Using ClubExpress is still much easier than maintaining a custom webpage and payment service. We collect membership dues & info, create marketing stuff, write newsletters, and sales. The only real benefit is only needing to login to one application to access the info.

ClubExpress has many features a club needs for a website/app. It's more than a generic web host. The integrated membership registrations are great. Lots of information (club info, photos, videos, and sales) can be captured all in one application.

Changing and maintaining the website is not easy. Setting up the app didn't go well either. I still can't figure it out. Many of the page setup screens are very old school and not intuitive.

Overall quite happy with ClubExpress. We are using it for automated membership renewals and payments via credit card. Mailing lists and event management are also taken care of by ClubExpress.

ClubExpress takes care of core requirements of membership management, card payments, event management, mailing lists.

Very less automation is observed, e.g., generating emails when events are added. Also, ad-hoc reportage is not robust enough to join Events and Surveys.

I like the ability to keep everyone connected, add informative materials for our products and have those items available to all members with just a few clicks. It is a great benefit for our club.

ClubExpress is very willing to help when needed. Plus, ClubExpress made using their services extremely easy. I know nothing of how to run a site, but they are set up in a way that even I can understand it. Fully functional website and responsive, friendly technical support when we need it.

Software upgrades are generally for the better but would be nice to have a chance to participate in the process of prioritizing and phasing their introduction.

We are using the tool for the past 1 year. Our team can easily be able to organize events and associations. Website customization and content management can be done without coding knowledge. It has lots of built-in features for event management. Overall, we really like the platform lot.

ClubExpress is a cloud-based application designed for clubs and associations. The design and UX of the application are really simple and user-friendly. We can easily learn about the platform with the help of their comprehensive user manuals and videos. There are so many built-in features such as email marketing, survey tools, and document management. Price model is affordable.

Nothing so far. It will be better if it can be used for other events also. But it's really helpful for small organizations that conduct fundraising events and associations. Loved their friendly customer care service. It will be better if they add more features such as SMS etc.

This platform has helped us take the problem of online social interaction and turning that into IRL get togethers. This is because the online groups have access to an events calendar on the same platform. Overall we are pleased with using this platform. It is adaptable as we have scaled up since first coming aboard and it still meets our needs.

The website and member database is pretty straight forward to use from the point of view of an admin. Also, I like how the development team continues to provide software updates. This is a well serviced platform.

In account profiles, one dialogue box displays different information compared to what is shown in the member's profile. This sometimes creates a confused member.

Our organization was previously using many different platforms for our needs. With ClubExpress everything is under one roof which is super helpful.

ClubExpress is first and foremost a brilliant value for what you pay for it. It's incredibly functional and numerous features that our organization needs. Additionally, the ClubExpress team is constantly upgrading the platform with new features

Sometimes the ClubExpress server is slow to load. For example, upgrading certain things on the website or creating a forum can take few hours to be visible to the visitors rather than showing up instantly.

ClubExpress membership and registration services is very professional and a really serene product. But, if you are looking for strong reporting or the capability to filter reporting, it is either unavailable or a very difficult task. The emailing option is also likely limited in chosen recipients.

We appreciate the unique feature of being able to distinguish payment by membership type. It has helped us saved a lot of time by eliminating an additional step in the registration of members.

We just don't like the reporting abilities. We find it extremely hard to filter the data we need in the different reporting options.

Members of our Marketing team love using ClubExpress. We use it to advertise our services, keep track of registrations and renewals communicate with our clients, and keep track of important documents. I was looking for a new website platform a few years ago, suggested them and then helped them implement ClubExpress. Our team now really enjoy working with ClubExpress because it makes it easy and saves a lot

I know I can always reach someone by phone or email if I get stuck using the site. when I dial the number. a real person always picks up and helps me figure out what's wrong. There is a one-day turnaround time for emails. For someone like me who is not very tech-savvy but ended up becoming the team admin because no one else volunteered, the kind and friendly support has been invaluable.

It's a challenge to make a novel event in the calendar system, especially for something out the ordinary, like a fundraiser instead of a dinner.
Everything else is perfect and we get a lot out of ClubExpress.