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What is CocoFax?

CocoFax is a web-based fax solution that enables users to send and receive secure faxes over the internet using any device. By facilitating online management of faxes, it effortlessly integrates into your everyday business operations. This service not only enhances efficiency but also provides a modern alternative to traditional faxing methods, making it an essential tool for contemporary workplaces.

Pricing

Price Starts At:
$9.99 per month
Price Overview:
Starting from $9.99 for 60 pages/month (1 month plan). All of our products come with a 30-day money-back guarantee if it doesn't work for you.
Free Version:
Free Version available.
Free Trial Offered?:
Yes

Screenshots and Video

Company Facts

Company Name:
CocoFax
Date Founded:
2019
Company Location:
Singapore
Company Website:
cocofax.com
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Product Details

Deployment
SaaS
Windows
Mac
Android
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

CocoFax Categories and Features

Online Fax Service

Alerts / Notifications
Cloud Storage
Electronic Signature
Fax via Email
HIPAA Compliant
Large File Support
Local Phone Numbers
Mobile Access
Toll Free Numbers

Fax Server Software

Archiving & Retention
Automated Routing
Delivery Management
Email to Fax
Fax to Email
FoIP
Whitelisting / Blacklisting
  • Reviewer Name: A Verified Reviewer
    Position: CEO
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Worst Customer Service on the Planet

    Date: Oct 21 2023
    Summary

    Terrible, terrible, terrible. After three weeks of asking the sales dept. and the support dept., what their Enterprise pricing is, I gave up. They don't give a hoot about customer service. An associate told me, "What can you expect from a Chinese company?!!"

    Positive

    Really? Nothing. I would never use their service now even if they offered it to me for free. Never again!

    Negative

    Asked over 10 times what their Enterprise pricing is, and never received a reply. Even the support team could not get an answer from them. It is like there is zero sales support.

    Read More...
  • Reviewer Name: Mathew S.
    Position: Consultant
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Set my work professionally and is great for sending faxes

    Date: Aug 05 2021
    Summary

    It is a software that is one of the best and offers tools that can boost your business productivity at an affordable rate compared. I have used this software for more than 5 months and love how it helps.

    Positive

    The coco fax software offers tools that allow me to organize tasks professionally. My clients always find it easy to collaborate with me on short notice. Sending faxes across this channel is also fast.

    Negative

    Recommend this software if you are looking for reliable online fax. The tool and menus are great.

    Read More...
  • Reviewer Name: Curtis F.
    Position: General Manager
    Has used product for: Free Trial
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    A Good & Cost Effective fax Solution for All Your faxes

    Date: Sep 06 2021
    Summary

    When you have cost effective solution like coco fax you’ll reduce the time to execute the faxing process. The software comes fully packed with ease of use features and simple UI deployment.

    Positive

    CocoFax software is simple to use with an informative dashboards on the assigned tasks and actionable. UX is good and provides a lot of features such as uploading, creating, sorting and sharing the fax document.

    Negative

    I come to express my loyal happiness working on this app. If in any case I come across any flaws I will update.

    Read More...
  • Reviewer Name: Steven D.
    Position: Advertising Executive
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Quick notification through email and easy process

    Date: Aug 22 2021
    Summary

    I took some little time to come and recommend coco doc for a recommendable job. Indeed this fax service is worth for any business.

    Positive

    I receive fax notification straight from my phone anywhere. It is one of the most reliable innovation right now for anybody who still prefers sending and receiving faxes. The company is trusted and offers good pricing for its clients like me.

    Negative

    I don’t send faxes on a daily process but I do receive them more often because I have many partners who still use faxes. From my point of view the software delivers.

    Read More...
  • Reviewer Name: Levi N.
    Position: Advertising Account Executive
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Very user friendly and allowed me to work remotely

    Date: Aug 24 2021
    Summary

    Cocofax is incredibly easy-to-use software for sending and receiving a fax. I always find it easy to interact with my clients using this software.

    Positive

    Cocofax is easy to navigate where you can do several works on the dashboard fast. I can operate it straight from my desktop without making any single step.

    Negative

    Doesn’t work when the network is down but I believe that is a minor issue every web-based software face.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Industrial Engineer
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Reliable the easiest & affordable

    Date: Sep 25 2021
    Summary

    I'm glad to use this efficient software for all my fax needs. It has brought some sense of orderliness in the office by eliminating those huge machines.

    Positive

    HIPAA compliance making more secure than other competitors. It lower the cost of running an office work by eliminating toner, papers etc. I don't need to install anything on my device.

    Negative

    It is a web based platform therefore comes with limitation of internet connectivity. You need to be connected to enjoy the service.

    Read More...
  • Reviewer Name: Karen T.
    Position: British Sign Language Interpreter
    Has used product for: Free Trial
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Has Well-designed dashboard

    Date: Sep 06 2021
    Summary

    A large reason for CocoFax is the service’s modern approach to faxing. It utilizes a basic yet effective online portal to make the process of sending fax incredibly easy. They have the addition of an iOS, the advanced tools of the CocoFax Messenger desktop client.

    Positive

    CocoFax has one of the best Well-designed dashboards. For security enthusiast like me, they are compliant to big authorities. Create a good environment for secure encryption and lastly, there Are no setup fees.

    Negative

    The cheapest one only allows me to add 60 pages per month which is challenging sometimes because I do bulk.

    Read More...
  • Reviewer Name: Emma F.
    Position: Administrative Assistant
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Love the features of this software

    Date: Aug 13 2021
    Summary

    This software beats the odds by being simple and reliable at the same time. Another advantage is that it is affordable if you compare the price list with other players. I have used it for months and love how it handles my faxes.

    Positive

    They don’t sell my data to third-party sites making it safe and secure for businesses. The software is very accommodating to the current business model where everything is going virtually digital. Also, send and receive faxes very fast.

    Negative

    The other software I use before for all my digital faxes was not enjoying security with clients that is why I chose coco fax.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Graphic Designer
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great faxing experience.

    Date: Aug 04 2021
    Summary

    CocoFax is a good choice for business user as you can create your team to better manage the faxes. Now our entire office are using CocoFax and even some of our clients.

    Positive

    I didn't have a fax number before. CocoFax offers me a free fax number to send and receive faxes. The best thing is that I can install CocoFax's Google plug-in so that I can send faxes directly from Google Docs.

    Negative

    They are very effective and helpful. I do not have to wait in the office. So I don't have anything dislike.

    Read More...
  • Reviewer Name: Sara P.
    Position: SYSTEM ADMINISTRATOR
    Has used product for: Free Trial
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Consistence great work and customer service is to notch

    Date: Sep 22 2021
    Summary

    I highly recommend CocoFax for all business units where faxing solution is applicable.
    CocoFax can be installed and configured without any technical knowledge. standard system admin can do it all within a short time.

    Positive

    CocoFax is easy to configure with many customized parameters and can be done by anybody. The dashboard is easy and smooth.

    Negative

    The desktop and mobile client only work when you connected to the internet. Even notification must be connected to wifi.

    Read More...
  • Reviewer Name: Linda R.
    Position: Manager
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Improves business growth and goals by sealing agreements

    Date: Aug 07 2021
    Summary

    After initiating this software in the office everything started to change. We were having good relationship with our traders and were able to seal our business bond together.

    Positive

    - The software is fast and can be used to send and receive fax anywhere in the world.
    - You don’t need to buy anything or install some telecommunication gadgets in your office
    - This company offers safe and secure channel
    - Very reliable
    - They care about their customers security

    Negative

    Not much at the moment since we have just left an another player with myriads of cons. This one is giving us what we wanted fully.

    Read More...
  • Reviewer Name: Stephen D.
    Position: Choreographer
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Advanced faxing options capable of sharing large files

    Date: Sep 07 2021
    Summary

    Speaking of fax software, there is a very good reason for this fax software to exist. Faxes are in fact treated like phone calls. This means there exist transmission time of each fax message. The good about CocoFax technology is you are able to see if the recipient received it and track your conversation.

    Positive

    You’ll meet one of the straightforward, Simple, multi-platform faxing software. I am also happy about the way they handled me and notice they have an extensive customer service.

    Negative

    I don’t know if they can come up with customized numbers whereby I use my country CODES numbers.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Furniture Finisher
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Easy to use and convenient

    Date: Sep 08 2021
    Summary

    Having this software is a good solution because we can send occasional fax. It comes with lots of advantages compared to a fax machine. You can save time and have zero paperwork at the workplace.

    Positive

    When you have this software you’ll notice that it is easy to use and convenient. CocoFax works well as a solution and I am happy that I no longer need to have a fax machine in the office.

    Negative

    We only have one account which is associated with an individual email. it would be better if this could be maintained as a company solution where multiple reps. can log in to their accounts.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Office Assistant
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Email to fax.

    Date: Aug 04 2021
    Summary

    I have to work remotely during the quarantine period, so I can't deliver the necessary documents physically. CocoFax helped me solve this problem and bring great conveniences to my work.

    Positive

    CocoFax enable me to send faxes online and makes faxing more convenient. The most important is the excellent fax quality. I can easily check faxes via email or even via my phone.

    Negative

    When using CocoFax, I did not encounter any difficulties or dislikes.

    Read More...
  • Reviewer Name: Anirudh S.
    Position: Senior Manager
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Very Innovative Online Fax Solution

    Date: Aug 19 2021
    Summary

    Overall it is very good tool for fax the documents all over world from any e-device. It provided Fax Preview before sending, Scheduled delivery, Labelling etc. are the key features. Their support system also very good and work 24 x 7 for providing resolutions. All faxes sent will be saved over the cloud and storages and can be accessed by keywords. Very good tool for managing the fax.

    Positive

    CocoFax is feature loaded online fax solution which enable user to fax the documents very easily. They provide Free Fax numbers and it can be access from any e-device. Report also generated for the number of faxes has been done. The best thing is that, the fax document is completely secure from cyber attacks and it can be used for any country means we can connect with client all over the world. No software required and user can fax with mail, phone or even by Email.

    Negative

    There is no specific issues we faced so far however user interface can be little updated. User rights can be added for managing the system and doing fax.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Marketing Consultant
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    cocofax saves my time.

    Date: Aug 06 2021
    Summary

    It works perfectly in my mobile phone and we can send international faxes to our supplier and other members will get a copy of the faxes as well.

    Positive

    I often receive spam faxes. But after using cocofax, I can now set up a blacklist easily to block these spam faxes. It's a perfect option for business user as you can set your own team to manage the fax number.

    Negative

    I haven’t used it for a long time, and I haven’t found any problems for the time being.

    Read More...
  • Reviewer Name: Bryan L.
    Position: Assitant
    Has used product for: Free Trial
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Such an amazing fax service you cannot imagine!

    Date: Aug 10 2021
    Summary

    With Cocofax, i can fax on my phone everywhere, anytime. I am not required to touch a fax machine to do that. It has brought big convenience to my life.

    Positive

    Fax process becomes easier with the help of Cocofax. It is full of ease to use and it can enable me to touch an international faxing.
    I have been benefited a lot by its feature of "email to fax". I can edit the content or add any files on the dashboard. After that, the file will be sent as a fax file to the recipient's fax machine.

    Negative

    I enjoy it a lot, it's really the best service I have ever used.

    Read More...
  • Reviewer Name: Defreitas K.
    Position: Dynamic Positioning Operator
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great support from the customer representative

    Date: Aug 18 2021
    Summary

    I personally use cocofax, though not often to send and receive all my faxes. You’ll receive free fax number upon completing the purchase which will be your communication channel with whoever you want to send fax. Right now I recommend this software for the good job.

    Positive

    You are assured of great support by the able team. Concerning the software I think it is a wonderful fax provider that is much better than others- reliable and fast.

    Negative

    I am happy with cocofax and how it functions. All the features that are here are exactly what I was looking for and they are working properly.

    Read More...
  • Reviewer Name: Arthur Q.
    Position: Planner
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Cooco fax is more convenient for sending a fax internationally

    Date: Aug 05 2021
    Summary

    One of the best things to happen in the digital cycle is the migration from a fax machine to digital fax offered by coco fax. It’s fast and better than the predecessor by far.

    Positive

    A very easy and simple way to collaborate with your people. You only need to enter the recipient number and then upload your document on the platform. Just like that – Hit the send button to finish your job.

    Negative

    After using this software for close to six months I have not seen any fault associated with the developers. The software is great.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Account Executive
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    I no longer need an actual fax machine.

    Date: Aug 06 2021
    Summary

    Cocofax is so convenient that you no longer need a real fax machine. Although we can share documents via email, for security reason, there are still some agency required to fax important document.

    Positive

    I'm able to get the notifications whether my fax was sent successfully or failed, and it will auto resend when failed. In the meantime, it saves all my faxing record so I can check or send at anytime I want.

    Negative

    Nothing, it makes my company no longer need an actual fax machine and speed up the faxing process.

    Read More...
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