Person Centred Software Connected Care Verified Customer Reviews (2026)

CareLineLive is an all-in-one, cloud-based homecare management platform trusted by over 700 home care agencies and domiciliary care providers across the UK and Australia. The platform covers rostering, scheduling, care planning, care monitoring (ECM), eMAR, payroll, invoicing and the Care Circle portal for friends and family. Subscription includes CQC (Care Quality Commission) and CIW (Care Inspectorate Wales) compliance tool MOA Benchmarking to deliver a solution combining both homecare management and compliance. Customers find the comprehensive functionality easy to use because of the intuitive user interface and enjoy excellent day-to-day support which is recognised by CareLineLive’s high rating on Trustpilot. CareLineLive is an NHS England Assured Supplier for Digital Social Care Records (DSCR). CareLineLive is accredited to ISO 27001 (Information Security), ISO 9001 (Quality Management), and Cyber Essentials Plus. In addition to being hosted on secure AWS servers with data stored in the UK (or Australia for customers there) for data sovereignty. Founded in 2014, CareLineLive is led by Managing Director Josh Hough and is headquartered in West Sussex with offices in London and Melbourne. CareLineLive is part of MAS Technicae Group and received majority investment from technology-focused investment firm Accel-KKR in June 2025. Sister companies under the same group include compliance specialist MOA and Australian aged care software provider Health Metrics. CareLineLive includes: Electronic Medication Administration Records (eMAR) for medication management Care rostering software with AI-assisted scheduling Carer Companion mobile app for Android & iOS Care Circle Portal for family member access GP Connect integration for NHS patient records Payroll and invoicing automation CQC compliance tools for UK care providers Fully managed handsets with remote wipe MOA Benchmarking's audit tool for CQC/CIW compliance

CHARMS is a robust online case management platform designed to oversee every element of record maintenance for various services, including foster care, adoptions, residential care for children, supported housing, and recruitment for foster carers. Operating as a non-profit entity, SCN remains under private ownership and is guided by sociocratic principles, ensuring that all staff and clients contribute to the evolution and enhancement of the CHARMS Community. This inclusive approach allows everyone—employees, customers, suppliers, and especially the users of CHARMS—to voice their opinions on the platform's development and functionality. By prioritizing the safeguarding of sensitive information, CHARMS empowers educators, social workers, and other care providers to concentrate on their vital responsibilities without concern. Ultimately, this commitment to privacy and community engagement fosters a supportive environment for all stakeholders involved.

Log my Care is an innovative cloud-based platform that streamlines care management and electronic care planning, significantly improving the efficiency of care teams by replacing traditional paper documentation with accessible digital workflows available on mobile devices and a web-based Care Office dashboard. This state-of-the-art system allows caregivers to record daily activities, incidents, handovers, risk assessments, outcomes, and goals in real-time, while managers benefit from comprehensive, auditable reports that are ready for inspection and provide oversight across various services. The platform includes a dedicated Carer App for frontline staff, enabling them to efficiently manage tasks, log activities, upload multimedia content, check off to-do items, and offer personalized support while on the go. Additionally, the Care Office empowers supervisors to coordinate care plans effectively, ensure regulatory compliance, manage schedules, and generate insightful analytics. Moreover, it comes equipped with built-in templates and tools that promote consistent and compliant documentation practices, covering areas such as risk assessments, outcome tracking, structured handovers, and digital signatures, thereby ensuring that care delivery adheres to the highest standards. By prioritizing improved communication and thorough documentation, Log my Care is set to revolutionize the management and delivery of care services, ultimately enhancing the overall experience for both caregivers and recipients. This transformation not only elevates the standard of care but also fosters a more organized and accountable care environment.