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What is Device42?

Device42 is a powerful software solution designed for managing data centers and networks, crafted by IT professionals to facilitate the discovery, documentation, and oversight of Data Centers and IT systems as a whole.

This tool delivers valuable insights into enterprise infrastructure by effectively mapping out hardware, software, services, and network dependencies. It boasts impressive visual representations alongside a user-friendly interface, complemented by webhooks and APIs for seamless integration.

With Device42, planning for network modifications becomes easier, and it helps to minimize mean time to recovery (MTTR) during unforeseen outages, ensuring that you have the necessary tools for maintenance, audits, warranty management, license tracking, lifecycle oversight, inventory management, and asset tracking, including detailed room and rack configurations.

Additionally, it allows for integration with various IT management platforms, such as Security Information and Event Management (SIEM), Configuration Management (CM), and IT Service Management (ITSM), providing comprehensive data mapping and more.

As a member of the Freshworks family, we are dedicated to enhancing our offerings, ensuring that our global customers and partners receive exceptional solutions and unwavering support, maintaining our long-standing commitment to excellence.

Pricing

Price Starts At:
$1499.00/year
Price Overview:
Pricing is based on the number of devices and IP addresses.
Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, Device42 provides an API

Screenshots and Video

Company Facts

Company Name:
Device42, A Freshworks Company
Date Founded:
2011
Company Location:
United States
Company Website:
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Product Details

Deployment
SaaS
Linux
On-Prem
Training Options
Documentation Hub
Online Training
Webinars
Video Library
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Enterprise
Nonprofit
Government
Supported Languages
English

Device42 Categories and Features

Network Mapping Software

Color Codes / Icons
Compliance Management
Device Auto Discovery
Hierarchical Mapping
Location-Based Mapping
Map Exporting
On-Demand Mapping
Reporting/Analytics
Self-Updating Maps
Web Traffic Reporting

Network Access Control (NAC) Software

Authentication
Authorization
Automated Hotfix / Updates
Centralized Policy Management
Dashboard
Device Auto-Provisioning
Device Self-Registration
Posture Assessment
Quarantine / Remediation
Secure Guest Access

Inventory Management Software

Alerts/Notifications
Barcoding / RFID
Forecasting
Inventory Optimization
Kitting
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management
Warehouse Management

ITSM Software

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

IT Management Software

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Asset Management Software

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

DevOps Software

Approval Workflow
Dashboard
KPIs
Policy Management
Portfolio Management
Prioritization
Release Management
Timeline Management
Troubleshooting Reports

Data Center Management Software

Audit Trail
Behavior-Based Acceleration
Cross Reference System
Device Auto Discovery
Diagnostic Testing
Import / Export Data
JCL Management
Multi-Platform
Multi-User
Power Management
Sarbanes-Oxley Compliance

Continuous Integration Software

Build Log
Change Management
Configuration Management
Continuous Delivery
Continuous Deployment
Debugging
Permission Management
Quality Assurance Management
Testing Management

CMDB Software

Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping

Barcoding Software

Barcode Generation
Barcode Scanning
Custom Labels
Inventory Management
Label Templates
RFID
Receiving Labels
Serial Number Tracking
Shipping Labels

Asset Tracking Software

Activity Tracking
Audit Trails
Barcoding / RFID
Checkout / Check-In
Depreciation Tracking
Disposal Tracking
Inventory Management
Location Tracking
QR Codes
Reservations
Service History

More Device42 Categories

  • Reviewer Name: A Verified Reviewer
    Position: Manager
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    One of the best Data Center Infrastructure Management tool!

    Date: May 11 2021
    Summary

    Overall its a great tool, which reduce the effort required to create move groups and capturing all communications.
    It also helps in managing and modernizing the IT infrastructure and application landscapes.

    Positive

    It is a comprehensive, agentless discovery system.
    It is extremely easy to learn and put to use, and the product Support has been excellent.
    Device42 continuously discover, map and optimize infrastructure and applications across data centers and cloud.
    It also helps providing accurate picture of an IT ecosystem.

    Negative

    Though it is really helpful and efficient, still it is missing a few features and not all systems are supported for automated discoveries.

    Read More...
    1 user found this review useful.
  • Reviewer Name: Sundar Y.
    Position: Data Scientist
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Best support solution for small businesses.

    Date: Apr 13 2021
    Summary

    Overall, Device 42 is by far the easiest CMDB tool available. It has some great features with an amazing and simple UI.

    Positive

    - It has one of the best and user-friendly user interfaces.
    - The support team is very quick and fast in solving user problems.
    - The GUI is also very simple and intuitive.

    Negative

    - The session sometimes ends abruptly.
    - The API information can be incorrect sometimes.

    Read More...
    2 users found this review useful.
  • Reviewer Name: James O.
    Position: IT Assistant
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Automatic, Affordable, and Reliable Program

    Date: Feb 18 2021
    Summary

    Device42 helps in managing and perfecting the operations of all the business infrastructures. Also, Device42 has the automated means of perfecting the nature of business success rate.

    Positive

    Device42 is a program that helps in documenting all the business or individual infrastructure in a firm. Again, Device42 remains to be a stable and automated program, suitable for all generations.

    Negative

    Device42 has some installation fee, which is quite high, and some persons may lack the required finances or fees.

    Read More...
    1 user found this review useful.
  • Reviewer Name: A Verified Reviewer
    Position: RA
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 10,000 - 19,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Review about Device 42 tool

    Updated: May 31 2021
    Summary

    Over all I can say that its a very productive tool. In my entire career I have work with many tools but this one is really amazing. I have always recommend this tool to everyone.

    Positive

    I have been working on this tool since long time. It a very efficient and reliable tool. It gives a good user experience to the user.

    Negative

    Nothing much to write. But if possible try to make some changes or upgradation in the user interface.

    Read More...
    1 user found this review useful.
  • Reviewer Name: Ashika B.
    Position: Full Stack Developer
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    A tool for outstanding asset management.

    Updated: Jul 21 2021
    Summary

    Overall, Device 42 is an asset management tool for all the IT needs. It helps in keeping track of large amount of data center.

    Positive

    The best feature of Device 42 is that it is highly customizable and flexible in terms of integration with other software programs.
    The user interface of the software is designed in such a way that it displays all the necessary data in an organized manner.
    It offers various pre-defined reports and built-in dependency mapping topologies that cut down the input time and increases the overall productivity.

    Negative

    The user interface and the graphics used in the software feels a bit outdated in use.

    Read More...
    1 user found this review useful.
  • Reviewer Name: A Verified Reviewer
    Position: Associate
    Has used product for: Less than 6 months
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great product

    Updated: Jul 07 2021
    Summary

    In general, this product is great to work with and has scaled with our business needs. It was very helpful to have during the Covid-19 lock downs.

    Positive

    Device42 is a great software product that our business team really requires to work on a day to day basis. It is very helpful and really increases productivity.

    Negative

    Not many issues specifically with the product or software. There could be some more functionality built into the product.

    Read More...
    1 user found this review useful.
  • Reviewer Name: ANKIT H.
    Position: Manager
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Powerful and Easy to use DC Infrastructure Discovery Tool

    Updated: Jul 04 2021
    Summary

    - Huge amount of tools for autodiscovery ones equipment

    - Center Agents can scan devices even over extremely secure networks

    - Wide range of additional parameters for assets and devices

    - Custom Fields support with advance options

    - Multitenancy. Flexible setting of permissions

    - Lifecycles. From the moment of purchase of equipment to its disposal

    - Floorplans. One can add any equipment if one wants and see it on the layout

    Positive

    The Room, Rack, and Device model layouts are some of the best features in Device 42. Very much a lightweight Visio for building server rooms, cable diagrams, and rack elevation diagrams for ones IT companies.

    Negative

    The UI is a bit dated, lacks modern graphic elements like one we need for a pure data center operations.

    Read More...
    1 user found this review useful.
  • Reviewer Name: Lynn J.
    Position: Marketing Specialist
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Aggressive Tool that Manages All IT Infrustructures

    Date: Feb 02 2021
    Summary

    Device42 is a solution which has issued us with ways to manage and facilitate all the IT infrastructures in a company. In case of a problem to any one of them, the developer issues an alarm.

    Positive

    Device42 conducts a quick scan on all the IT related infrastructures, be them hardware or software.
    Also, Device42 ensures there is easy maintenance, and replacement.

    Negative

    Device42 is a sensitive application, which requires some expertise, and knowledge. Probably, users training can be effective.

    Read More...
    1 user found this review useful.
  • Reviewer Name: A Verified Reviewer
    Position: Associate
    Has used product for: Less than 6 months
    Uses the product: Yearly
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Device42 Review

    Date: Jul 01 2021
    Summary

    I had a good experience using Device42 - i would recommend it mostly due to its customizability + its support staff.

    Positive

    I like how customizable and versatile of an infrastructure platform Device42 is. The support is better than its peers.

    Negative

    It can feel slow at times/somewhat laggy, due to how central it is.

    Read More...
    1 user found this review useful.
  • Reviewer Name: Joshua C.
    Position: System Analyst
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great tool for all your IT needs.

    Date: Jul 28 2021
    Summary

    Our assessment and planning is now simple with Device42. We have been able to deliver IT operations with greater efficiency, maintain compliance and migrate with ease data to the cloud.

    Positive

    It is easy to install and configure.
    The reports are completely customizable.
    Seamless integration with third party applications.
    It allows us to discover networks, physical and virtual servers easily and import data.
    It allows visualizing of application dependency mapping.

    Negative

    Occasionally the system may be slow which can cause decrease in speed of completing tasks.

    Read More...
    1 user found this review useful.
  • Reviewer Name: Junaid A.
    Position: Front End Developer
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    CMDB Tool With Lots Of Features.

    Date: Feb 23 2021
    Summary

    Overall, Device42 is a great CMDB tool and comes with lots of features and functionalities. It is easy to use and has a simple UI.

    Positive

    -The autodiscovery feature comes in very handy in keeping track o a virtual machine.
    -It is very easy to install, use and create the backup.
    -Good layout of reporting and job scheduling.

    Negative

    -There is no feature to change themes and customize the dashboard.

    Read More...
    2 users found this review useful.
  • Reviewer Name: A Verified Reviewer
    Position: Marketer
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great find

    Date: Feb 26 2021
    Summary

    Overall I had a great experience and I recommend this to anyone searching for a good asset tracking tool.

    Positive

    Its a good tool with easy implementation. Soon after deploying and ingesting data we are making smarter IT decisions already.

    Negative

    The UI is a major con - and not only for documenting but also usage.

    Read More...
    1 user found this review useful.
  • Reviewer Name: Afsana K.
    Position: Back End Developer
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great Tool for M&A.

    Date: Feb 15 2021
    Summary

    Device42 is a great CBMD tool with a great UI and countless functionalities, there are some bugs present in device 42, but they are not prominent.

    Positive

    -It is the most comfortable administrator of all for the CMDB asset tools.
    -The User Interface is easy and unmatched in terms of functionality and user-friendliness.
    -You get a lot of useful information like last login users, host information, HW information, visual topology information.

    Negative

    -You get randomly logged out from it. It might be a glitch or bug; other than that, I haven't faced any other issue.

    Read More...
    1 user found this review useful.
  • Reviewer Name: Mohd T.
    Position: Full Stack Developer
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Simple and Minimal CMDB Tool.

    Date: Feb 02 2021
    Summary

    Overall, Device42 is very easy to install, use and create a backup for the future. API works great, saving you a lot of time.

    Positive

    - The User Interface and Graphical User Interface both are amazing, simple, and fast, and it does not take any time to load the graphics.
    -You get to see the visual topology information that helps a lot and saves time.
    -You can give it entire subnets to scan and wait till it discovers the environment.
    -The pricing is great.

    Negative

    -It isn't easy to find the correct and relevant information on the API.
    -It does not work very well if you are using it on a virtual machine.

    Read More...
    1 user found this review useful.
  • Reviewer Name: Amy S.
    Position: Assistant Principal
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Seamless Integration

    Date: Nov 21 2020
    Summary

    I was hesitant at first to make the move from my current IT system. The free trial put my mind at ease and made it an easy decision.

    Positive

    That is was able to integrate with my current IT infrastructures with ease.

    Negative

    I have yet to run into a con, I was thankful for the chat option on the website if I ever had an issue. The customer service team made it easy.

    Read More...
    1 user found this review useful.
  • Reviewer Name: A Verified Reviewer
    Position: Biomedical Engineer
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Comprehensive asset discovery tool for your arsenal!

    Date: Nov 17 2020
    Summary

    Very easy to use compared to some of its competitor's platforms and software. The auto-discovery function is great in pulling everything into the system by itself, saving countless hours of work! The pricing is also very affordable and the platform is easy to use.

    Positive

    -Phenomenal asset discovery tool that can assist any IT department.
    -Affordable pricing, and very easy to use.
    -Ability to quickly discover asset and applications installed.
    -Excellent integration with existing systems such as AWS, Google Cloud, and Azure.

    Negative

    -Wish it had CMMS options like ServiceNow so we could completely switch over platforms.

    Read More...
    1 user found this review useful.
  • Reviewer Name: Tauseef S.
    Position: Full Stack Developer
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Hub for all your devices

    Date: Dec 07 2020
    Summary

    Overall, the application provides auto discovery after which the optimized use of all the devices possible which leads to less power consumption and better coordination between devices.

    Positive

    Managing all the software and hardware present in the organization was never this easy.
    I have been using this to manage the access of all my devices and monitoring them.
    Features like auto discovery, tracking of components of infrastructure is seamless because of the user interface.

    Negative

    Some cons of the Device42 i came across is price of the software and the time it takes to get used to the vast features that is available.

    Read More...
    1 user found this review useful.
  • Reviewer Name: Pradeep K.
    Position: Student
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    IT Asset Management

    Updated: Dec 10 2020
    Summary

    Overall experience is very good. I always recommend this application to others. I know it's not free but there is a free trial available.

    Positive

    Device 42 is very good for IT asset management and checking also.
    It is very easy to use and their implementation is also very easy.
    They provides great support to users.

    Negative

    Personally I never noticed any big or serious cons. But in my opinion there is only one con. i.e- It is not free.

    Read More...
    1 user found this review useful.
  • Reviewer Name: A Verified Reviewer
    Position: Marketer
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    The best DCIM tool out there!

    Date: Aug 22 2020
    Summary

    If you have a medium to a large-sized datacenter you definitely need to try Device42 to upgrade from the old excel based tracking and management.It can be a great productivity booster.

    Positive

    - Very capable and scalable software. Can be rolled out over hundreds of devices in a very small span of time.
    - Excellent support. They always get back to you and even work on features that you request.
    - A very good set of integrations

    Negative

    - Documentation can definitely be improved to be on par with the changing features.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Systems Administrator
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Not great, but maybe the best.

    Date: Sep 09 2020
    Summary

    Probably one of the most comprehensive DCIMS products out there, and the auto-scanning, inventory, and device associations make it easy to get a lot of details about what you have and what it's connected to.

    The interface, documentation, and usability all have the feel of "Does it work? OK, good enough." without ever thinking about whether the user experience encourages people to use it more or integrate it into their workflow.

    We rely on it, and it is pretty effective, but no one enjoys using it, and I'm positive we'd get more ROI if it were pleasant to set up and use.

    Positive

    Auto-inventory is very thorough;
    Device association is fantastic (e.g. MAC-IP-device-host-switch-dns);
    Support is responsive;
    Tons of features and integrations;

    Negative

    Interface is dated and very basic;
    Licensing model requires you to keep paying for decommissioned devices to preserve details about them;
    Adding disconnected devices (e.g. undeployed inventory) is frustrating; Documentation is poor (making the many features hard to actually use);

    Read More...
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